Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics... See more
Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to... See more
I contacted Jocelyn for the turntable plate issue in the Gembox, and she's extremely helpful to me! She's willing to spend her time to make video testing with the Gembox and GemCam to help me deeply f... See more
Company details
Information provided by various external sources
Picup Media brings outsourcing in-house. We edit, retouch, and optimize product images for you, freeing your creatives to create better product photography
Contact info
Australia
- picupmedia.com
4.6
Excellent
307 reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 stars!
Kristine was patient, easy to work with, and answered all my questions. Thanks for all your help!
-Patrick
23 January 2025
Unprompted review
Reply from Picup Media
Thank you, Patrick! We're so glad Kristine could help and make your experience smooth. We appreciate the kind words!
Jocelyn was very helpful and resolved…
Jocelyn was very helpful and resolved my issue.
23 January 2025
Unprompted review
Reply from Picup Media
Thanks, Becca! We're glad Jocelyn could help resolve your issue quickly. We appreciate your feedback!
Exceptional Tools for High-Quality Jewelry Photography and Videography
We are overall very satisfied with the GemLightbox and GemCam and use them regularly. Both products have significantly improved our workflow and enhanced the quality of our images. The integration with GemHub is seamless, and we appreciate that it is continuously being improved.
Our team finds these tools incredibly user-friendly and efficient. The videos we produce with them have also been a huge hit with our customers, who are consistently impressed by the professional quality.
The only limitation we’ve encountered is that the devices are not suitable for very large items, as the GemCam has a focal range of 5–10 cm (2–4 in). Despite this, they are excellent tools for capturing professional-grade images and videos of smaller objects.
Highly recommended for anyone in need of high-quality photography and videography!
20 January 2025
Unprompted review
Reply from Picup Media
Thanks, Felix! We're thrilled the GemLightbox and GemCam have improved your workflow and image quality. Great to hear your customers are impressed with the videos too!
Reactive and helpful support
I received a call from the support team at the day / time agreed. The support agent was very friendly and helpful and showed me good tipps to take great pictures with the GemCam and the GemLightBoxPro, even with bigger items. Good value in a very short time :-D
20 January 2025
Unprompted review
Reply from Picup Media
Thanks, Michel! We're so glad our support team could help you with tips for capturing great pictures, even with larger items. We appreciate your kind words and are happy you found the advice valuable!
Great customer service
Great customer service and quick response from Charles. I have had to reach out to Picup Media a few times with questions and they are quick to respond via live chat or phone call, not just and automated reply. We still have a pending issue, but it has been taken seriously and I should get a resolution soon.
17 January 2025
Unprompted review
Reply from Picup Media
Thanks, Heather! We're happy to hear Charles provided great service and quick responses. We’ll make sure your pending issue is resolved soon!
Exceptional Products. Great Service!
GemLightBox is an exceptional product that is invaluable to us. I would highly recommend it. The Pickup Media team are kind, knowledgable and extremely helpful. A really great company to deal with.
Special thanks to Jocelyn who has been so helpful!
16 January 2025
Unprompted review
Reply from Picup Media
Thanks so much for the great feedback! We're thrilled that GemLightBox has been valuable to you. We appreciate your kind words about our team, especially Jocelyn.
Great products
Great products! I’m using the GemCam and the GemLightBox for my jewelry and gemstones business.
With these I can make stunning photos and videos.
The AI retouches are very good.
When I needed support, they acted really fast and were perfectly effective.
I really do recommend these products.
9 September 2024
Unprompted review
Reply from Picup Media
Thanks, Amelie! We're so glad the GemCam and GemLightBox are helping you create stunning content. We appreciate your recommendation!
great invention and perferct servie of Picup Media
The Gemligth box is a great product which makes it easy to take photos or videos of the product. It is easy to handle and the photos and videos can be used immediately without editing anything.
Also the service and following up of Picup Media is fast and helpful with any question you might have
15 January 2025
Unprompted review
Reply from Picup Media
Thank you, Michael! We're glad you love the Gemlight box and our service. We appreciate your feedback!
Great Product
I have been a customer for a long time and have bought practically all of their products! The new Gemlightpro and GemCam in particular are great products that save me a lot of time and also produce good quality images!
15 January 2025
Unprompted review
Reply from Picup Media
Thank you, Estefania! We’re thrilled to hear you’re enjoying the Gemlightpro and GemCam. We appreciate your continued support!
Finding the way of working with Gem
I experienced a problem to make a next step in GEM-box. So I dropped this at Gem. In notime was explained how to use the right way particular avoiding making my own workarounds!
Clear and straight.
Thanks helping me for the quick and explanation.
We use 2 Gemboxes for about 12 months now and really happy with them!
31 December 2024
Unprompted review
Reply from Picup Media
Thank you, Adam! We’re happy to hear you're enjoying the Gemboxes and that we could assist you. Appreciate the feedback!
What can I say!
What can I say!! I love this product!
Quality of the product and packinging is lovely - this is my 4th lightbox, but this one is superior in everyway and more...
1/ Ease of use - plug and play.
2/ Magnetic props - so items are always at the same distance and position.
3/ The phone holder is very well designed and does all the heights and angles that you need.
4/ Probably their best feature 'The Software' with AI Cleanup, AI touchup, Cropping, AI Background removal, Placement on umpteen different models, AI descriptions and references and all of your images stored and processed in one place. I have saved alot of cost and time as I now do not need to send my images to India for clean-up and back ground removal - more importantly do it to my standard.
5/ Now have the Gemcam and could'nt imagine that I could improve on my Iphone images, now redoing all my previous Iphone images with the GemCam that manages to capture just what i need in one shot!
Cant imagine there being another product out there that can beat Gembox and it accessories
14 January 2025
Unprompted review
Reply from Picup Media
Thank you, Miguel! We're thrilled to hear how much you love the Gembox and all its features. Your detailed feedback means a lot to us!
Really great product and will…
Really great product and will definitely recommend!
30 December 2024
Unprompted review
Reply from Picup Media
Thank you, Jenny! We appreciate your recommendation and are glad you’re happy with the product!
Active before payment, unresponsive after!
This company is very active and will email you every day as long as you did not buy, but totally unresponsive after I made payment. It’s now >10 days after payment and UPS still does not have my parcel. I have sent multiple emails trying to get some further info, but no response at all! any
16 December 2024
Unprompted review
I received a faulty product
I received a faulty product, the turntable was broken straightaway and overall the product is very cheaply made. Also the GemCam is of poor quality - the images are not sharp and the AI renders the images very badly and cuts off half of the piece - totally not usable. I would not recommend that product at all. And for that price it feels like a scam.
11 November 2024
Unprompted review
Reply from Picup Media
Hi Sonja,
Thank you so much for letting us know about your experience. I’m genuinely sorry to hear about the issues you faced. We truly strive to ensure every detail of our products meets the highest standards and reflects our commitment to quality.
Please know that we’re 100% committed to making this right for you. We weren’t able to locate your order under this name, but if you can please contact us directly at support@picupmedia.com, we’ll reach out directly to connect and resolve this as quickly as possible. Our priority is for you to feel not only confident but truly happy with your experience, and we’re here to make that happen.
Great customer service
The quality of the photos are very clear. The videos are beautiful as well. It may be a bit pricey, but it is well worth it. I’ve actually had a problem with my box and customer service was very generous with me and was able to get me a replacement I appreciate the help that they gave me.
8 November 2024
Unprompted review
Reply from Picup Media
HI Matthew, thank you for your kind words! We're thrilled you love the results of your photos and videos taken with the GemLightbox, and we're glad our team could assist you with a replacement. Your support means so much to us! 😊
Best Movers We’ve Ever Had
No complaints
Careful with the move
They move fast and are not lazy
Amazing people to work with
They made everything stress free
Will book with them again if we need to
Guilherme and his mate have been amazing. Please request for him if you can
Value for money too!!!
29 August 2024
Unprompted review
Absolutely Service From Jocelyn
Absolutely amazing service from Jocelyn. She truly went the extra mile to ensure we had exactly the right product for our needs. A highly customer-focused approach that is very impressive and greatly appreciated.
Also extremely happy with the GemLightbox product. Very well made and easy to use. The app and online system and just excellent.
This system simply saves us so much time. All online jewellers and gem dealers should have this. Highly recommended!
28 August 2024
Unprompted review
Reply from Picup Media
Hi Arya, thank you for your wonderful feedback! We're delighted to hear about your experience with Jocelyn and how much you enjoy the GemLightbox. It’s fantastic to know it’s saving you time and exceeding your expectations. Your recommendation means the world to us! 😊✨
Took a booking on their website then…
Took a booking on their website then called me later than day after charging me to advise they cannot do it as they are fully booked. Do not recommend.
13 July 2024
Unprompted review
Great help to our photo imaging needs!
GemLightBox is the best addition to our office! It is user friendly and photos are sharp and crispy. We are truly happy about this light box. The after sale service is fantastic! We were able to request help in our office, and Jacky went above and beyond in showing us and answering all the questions we had. It is definitely a great help to our photo imaging needs!
15 March 2024
Unprompted review
Reply from Picup Media
Hi Irena, thank you, Irena, for your amazing review! We're thrilled to hear how much GemLightbox has enhanced your photo imaging needs and that Jacky provided exceptional support.😊📸✨
Reply from Picup Media
Hi Muhammad, thank you for your kind words! We're glad to hear our team could assist you. 😊
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