pictureframes.com Reviews 4,387

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,011 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that frames are well-made, solid, and often cut to exact dimensions, with prints consistently excellent. The website is frequently highlighted for its ease of use and navigation, allowing people to easily find desired frames, preview pictures, and customize orders. Many appreciate the variety and selection of frames, as well as the helpful features like inserting artwork into framing options for decision-making. However, some people experienced issues with their orders, including incorrect or missing items, or frames arriving damaged due to inadequate packaging. There were also mentions of slow order processing, lack of communication regarding order status, and difficulties with product naming conventions.

What people talk about most

Product

People report positive experiences with product, often praising the quality of the frames and the wide... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent quality of frames and... See more

Order

Customers had ambiguous experiences with order, with many praising the simple ordering process, good... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the website's ease of use,... See more

Website

Users describe positive interactions with the website, consistently finding it intuitive and easy to navigate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Compared to other web sites which sell frames, the pictureframes.com site is easier to find the desired frame. I like dropping in your picture as a preview. I was surprised to see the acrylic glass,... See more

Rated 4 out of 5 stars

I wanted to purchase one more frame, and have it included with my first order shipment . My thought was the $50 shipping fee should cover the minimal extra weight of 4 pieces of 40" wood. A lot of... See more

Rated 4 out of 5 stars

I've been consistantly ordering frames from you for years and it would be nice if by now i would be given a whole sale discount, and yet nothing. check my records, first under my ex's name, robert cul... See more

Rated 4 out of 5 stars

I like the products. I've been buying them for a long time--and very used to their being labeled numerically. The sexy new names are hard to connect with the product. Fortunately, you still offer mini... See more


Company details

  1. Picture Frame Shop

About pictureframes.com

Written by the company

Pictureframes.com offers printing and custom framing for consumers, professionals, and small businesses seeking quality custom printing and framing services. At pictureframes.com, we believe that every memory deserves to be showcased in a way that reflects its unique beauty and significance. Specializing in custom picture frames, we take pride in offering an extensive selection of high-quality frames designed to fit any style and décor. Each frame is handmade to order, ensuring that your vision comes to life with the utmost attention to detail.

In addition to our framing services, we offer a comprehensive range of printing options, including high-quality prints on paper, canvas, wood, and metal. Whether you’re looking to transform a cherished family photo or a stunning piece of artwork, our state-of-the-art printing technology guarantees vibrant colors and exceptional clarity, allowing your images to shine in any format.

We understand that the right frame can elevate your prints to a whole new level. That’s why we provide a diverse array of colors for mats and frames, enabling you to create a cohesive look that perfectly complements your space. Our team is dedicated to guiding you through the selection process, ensuring that your final presentation is not only beautiful but also uniquely yours.

Customer satisfaction is at the heart of our business. We take the time to understand your needs and preferences, helping you craft the ideal combination of print and frame to enhance your cherished memories. Experience the joy of beautifully framed art and printed memories with pictureframes.com, where quality, selection, and personalized service come together to create the perfect presentation for your most treasured moments.

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Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Shipment

You should try to make known on your website when specific products are out of stock. I depend on framing my artwork in time for shows. All else has been great.

5 May 2026
Rated 5 out of 5 stars

Quality frames.

I have used pictureframes.com numerous times to frame my art projects. They feature beautiful frames and matting which display my art in numerous rooms in my house.

3 May 2026
Rated 4 out of 5 stars

The Human touch

The Human touch
Thanks to those who helped guide my husband and I thru the on line order. I am so old school and did so appreciate the gentle touch of those that understood. Still waiting for the frames, hoping all is correct.

1 May 2026
Rated 1 out of 5 stars

The hardware to mount the frame to the…

The hardware to mount the frame to the canvas doesn't fit properly...I didn't even get 1/2 of a screw in to the wood stretcher and saw it was not going to work. So now I'm taking it to a framing shop to see if they can mount it in your frame. Thumbs down!

7 April 2026
Rated 5 out of 5 stars

I have been using Picture Frames for a…

I have been using Picture Frames for a number of years now, and have always been impressed with their work. I have used the frames, both custom and standard sizes for a number of different media (art work in both paper and canvas, diamond art, cross stitch and photo), and they are all wonderful.

30 April 2026
Rated 5 out of 5 stars

Way Beyond Expectations

Easy site to navigate. Good communication. Fast delivery. Reasonable price for extra-large freight delivery. So very pleased with the final product. Beautiful frame. And seeing my artwork in large format is stunning. I am every grateful. Thank you.

26 April 2026
Rated 5 out of 5 stars

Great experience!!

Easy to narrow down canvas frames that my canvas would fit in. Had a question and team got me an answer quickly .
Fair pricing!
Would definitely order again!

29 April 2026
Rated 4 out of 5 stars

Have bought several frames and still…

Have bought several frames and still have some trouble finding the same frame in the search, did find my order history and was able to find the right frame.
Sturdy, great appearance, good communication during the process of ordering and shipping.

28 April 2026
Rated 5 out of 5 stars

I love all the viewing options and the…

I love all the viewing options and the size info! So easy to import my photo of my art and see what it would look like in the frame! LOVE all the features and the price is amazing too! Especially when it's a sale! Delivery is on point!

27 April 2026
Rated 5 out of 5 stars

I had not hung up a picture of my wife…

I had not hung up a picture of my wife after she passed on sept 2024. It was hard to see her so alive and yet not be here. Today April 30th I received both portraits I ordered. For the first time I was able to hang up a picture of her, and these could not have been more perfect! The quality; Amazing craftsmanship Pictures Frames! 🙌🏼 Thank you!

30 April 2026
Unprompted review
Rated 2 out of 5 stars

Finished Size: 26 ¼″ × 38 ¼″ (approx.)

Finished Size: 26 ¼″ × 38 ¼″ (approx.)
Image Size: 24″ × 36″
Acrylic & Backing: Non-Glare Acrylic - 1/16"
Mat: 1", Bw222 Smooth White Mat W/white Core

My image size is exactly 24"x36" and the preview of the uploaded image was not accurate to what I received. The image has my internal border below the mat. I was going for a flush look just to have mat cover the internal border so the image can fit cleanly. Seems I need to order another pair and downsize the custom size by half an inch

17 April 2026
Rated 4 out of 5 stars

Picture quality and frames

I guess i didn’t read enough that the frame doesn’t come with saw hooks to hang the picture frame. The frame is sturdy and nice. I had an issue with the cover and customer service assisted me with no problem. Overall great quality. Be careful with the actual picture because it folds and dents up pretty easily.

23 April 2026

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