Compared to other web sites which sell frames, the pictureframes.com site is easier to find the desired frame. I like dropping in your picture as a preview. I was surprised to see the acrylic glass,... See more
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About pictureframes.com
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Pictureframes.com offers printing and custom framing for consumers, professionals, and small businesses seeking quality custom printing and framing services. At pictureframes.com, we believe that every memory deserves to be showcased in a way that reflects its unique beauty and significance. Specializing in custom picture frames, we take pride in offering an extensive selection of high-quality frames designed to fit any style and décor. Each frame is handmade to order, ensuring that your vision comes to life with the utmost attention to detail.
In addition to our framing services, we offer a comprehensive range of printing options, including high-quality prints on paper, canvas, wood, and metal. Whether you’re looking to transform a cherished family photo or a stunning piece of artwork, our state-of-the-art printing technology guarantees vibrant colors and exceptional clarity, allowing your images to shine in any format. We understand that the right frame can elevate your prints to a whole new level. That’s why we provide a diverse array of colors for mats and frames, enabling you to create a cohesive look that perfectly complements your space. Our team is dedicated to guiding you through the selection process, ensuring that your final presentation is not only beautiful but also uniquely yours. Customer satisfaction is at the heart of our business. We take the time to understand your needs and preferences, helping you craft the ideal combination of print and frame to enhance your cherished memories. Experience the joy of beautifully framed art and printed memories with pictureframes.com, where quality, selection, and personalized service come together to create the perfect presentation for your most treasured moments.Contact info
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Finally!
Finally! Finally Picture Frames added the 1 1/2” deep floater frame in natural light wood tones It’s not an easy frame to find and be able to get it custom sized. Thank you, thank you!
Great product and customer service
Great product and customer service! Ordered a custom framed & matted print. Great quality but the color of matting I’d chosen looked different in person than it had when I ordered online (tip for future: look at matting colors on different screens -phone, laptop,etc- before deciding). Customer service was prompt and offered a refund, and I re-ordered and got the color I was hoping for.
The whole order is wrong
The whole order is wrong. The MAT is a different size from the frame and falls out. The acrylic is smaller than the frame and MAT and is cut unevenly. This is for a show that I need by this coming Friday, and there is no way that this can be fixed in time. So far no response to my emails.
the only thing that is correct is the MAT opening for the print which does me no good because nothing fits. Very dissatisfied
Easy to deal with.
This frame is laughably cheap looking…
This frame is laughably cheap looking for the price. It arrived terribly packaged. I felt bad for the poor fedex guy trying to hold the box together without pieces falling out. The acrylic piece came with a chipped corner. The hanging wire is WAY too small for the size of frame I purchased. Awful experience all around.
It’s a very satisfying company!
It’s very satisfying to be able to trust a company that supports quality products as Pictureframes.com…. I have been a longtime satisfied customer and will continue to trust in their products. Thanks to everyone who make this possible.
Sincerely,
Paul Gusic
Order arrived damaged
The print arrived rolled up, which doesn't make sense for something so sturdy/thick. It's ruined and I would like a replacement. All you need to do is put this in an flat cardboard envelope, standard at any shipping facility.
Ease of ordering and the variety of…
Ease of ordering and the variety of frames available.
Probably won’t be back
Probably won’t be back. QC is pretty bad. You shorted me on hardware. I just went and bought hanging wire bc the length you gave me was too short. When I tell you it’s 60wide and 30 tall, you can’t give me 40in of wire. Also I was short one setting screw so I went and hunted for that. Lastly, would it kill you to sand down the acrylic? I scratched a $400 print because you guys leave jagged edges. Really disappointed for the price.
Always easy to get exact order!Like the…
Always easy to get exact order!Like the packing of frames for shipping too!
Quality of frames is normally very good…
Quality of frames is normally very good but prices are very high. Saved with free shipping on last order which is good . Shipping is very high when you do have to pay for it. See what the current order looks like soon.
Great company to,do,business with.
Ease of ordering, many options, frames always arrive safe and never damaged. Returns, if necessary,,always handled fairly and quickly.
Wrong size frame came in and was…
Wrong size frame came in and was scratched extremely disappointed with my order, I ordered 30x40 and was sent a frame 21x31
Quality product!
This is a well-made product
This is a well-made product. High quality. we will be ordering again from them.
Quality and craftsmanship and…
Quality and craftsmanship and professional all around! Highly, highly recommend! Thank you!
Great service.
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