pictureframes.com Reviews 4,387

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,011 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that frames are well-made, solid, and often cut to exact dimensions, with prints consistently excellent. The website is frequently highlighted for its ease of use and navigation, allowing people to easily find desired frames, preview pictures, and customize orders. Many appreciate the variety and selection of frames, as well as the helpful features like inserting artwork into framing options for decision-making. However, some people experienced issues with their orders, including incorrect or missing items, or frames arriving damaged due to inadequate packaging. There were also mentions of slow order processing, lack of communication regarding order status, and difficulties with product naming conventions.

What people talk about most

Product

People report positive experiences with product, often praising the quality of the frames and the wide... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent quality of frames and... See more

Order

Customers had ambiguous experiences with order, with many praising the simple ordering process, good... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the website's ease of use,... See more

Website

Users describe positive interactions with the website, consistently finding it intuitive and easy to navigate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Compared to other web sites which sell frames, the pictureframes.com site is easier to find the desired frame. I like dropping in your picture as a preview. I was surprised to see the acrylic glass,... See more

Rated 4 out of 5 stars

I wanted to purchase one more frame, and have it included with my first order shipment . My thought was the $50 shipping fee should cover the minimal extra weight of 4 pieces of 40" wood. A lot of... See more

Rated 4 out of 5 stars

I've been consistantly ordering frames from you for years and it would be nice if by now i would be given a whole sale discount, and yet nothing. check my records, first under my ex's name, robert cul... See more

Rated 4 out of 5 stars

I like the products. I've been buying them for a long time--and very used to their being labeled numerically. The sexy new names are hard to connect with the product. Fortunately, you still offer mini... See more


Company details

  1. Picture Frame Shop

About pictureframes.com

Written by the company

Pictureframes.com offers printing and custom framing for consumers, professionals, and small businesses seeking quality custom printing and framing services. At pictureframes.com, we believe that every memory deserves to be showcased in a way that reflects its unique beauty and significance. Specializing in custom picture frames, we take pride in offering an extensive selection of high-quality frames designed to fit any style and décor. Each frame is handmade to order, ensuring that your vision comes to life with the utmost attention to detail.

In addition to our framing services, we offer a comprehensive range of printing options, including high-quality prints on paper, canvas, wood, and metal. Whether you’re looking to transform a cherished family photo or a stunning piece of artwork, our state-of-the-art printing technology guarantees vibrant colors and exceptional clarity, allowing your images to shine in any format.

We understand that the right frame can elevate your prints to a whole new level. That’s why we provide a diverse array of colors for mats and frames, enabling you to create a cohesive look that perfectly complements your space. Our team is dedicated to guiding you through the selection process, ensuring that your final presentation is not only beautiful but also uniquely yours.

Customer satisfaction is at the heart of our business. We take the time to understand your needs and preferences, helping you craft the ideal combination of print and frame to enhance your cherished memories. Experience the joy of beautifully framed art and printed memories with pictureframes.com, where quality, selection, and personalized service come together to create the perfect presentation for your most treasured moments.

SHOP NOW

Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Finally!

Finally! Finally Picture Frames added the 1 1/2” deep floater frame in natural light wood tones It’s not an easy frame to find and be able to get it custom sized. Thank you, thank you!

22 May 2026
Rated 5 out of 5 stars

Great product and customer service

Great product and customer service! Ordered a custom framed & matted print. Great quality but the color of matting I’d chosen looked different in person than it had when I ordered online (tip for future: look at matting colors on different screens -phone, laptop,etc- before deciding). Customer service was prompt and offered a refund, and I re-ordered and got the color I was hoping for.

14 May 2026
Rated 1 out of 5 stars

The whole order is wrong

The whole order is wrong. The MAT is a different size from the frame and falls out. The acrylic is smaller than the frame and MAT and is cut unevenly. This is for a show that I need by this coming Friday, and there is no way that this can be fixed in time. So far no response to my emails.

the only thing that is correct is the MAT opening for the print which does me no good because nothing fits. Very dissatisfied

13 May 2026
Rated 1 out of 5 stars

This frame is laughably cheap looking…

This frame is laughably cheap looking for the price. It arrived terribly packaged. I felt bad for the poor fedex guy trying to hold the box together without pieces falling out. The acrylic piece came with a chipped corner. The hanging wire is WAY too small for the size of frame I purchased. Awful experience all around.

18 April 2026
Rated 5 out of 5 stars

It’s a very satisfying company!

It’s very satisfying to be able to trust a company that supports quality products as Pictureframes.com…. I have been a longtime satisfied customer and will continue to trust in their products. Thanks to everyone who make this possible.

Sincerely,
Paul Gusic

11 May 2026
Rated 1 out of 5 stars

Order arrived damaged

The print arrived rolled up, which doesn't make sense for something so sturdy/thick. It's ruined and I would like a replacement. All you need to do is put this in an flat cardboard envelope, standard at any shipping facility.

7 May 2026
Rated 2 out of 5 stars

Probably won’t be back

Probably won’t be back. QC is pretty bad. You shorted me on hardware. I just went and bought hanging wire bc the length you gave me was too short. When I tell you it’s 60wide and 30 tall, you can’t give me 40in of wire. Also I was short one setting screw so I went and hunted for that. Lastly, would it kill you to sand down the acrylic? I scratched a $400 print because you guys leave jagged edges. Really disappointed for the price.

29 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look