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Rated 1 out of 5 stars

Picnic gives you one delivery chance - miss it, and both your groceries and money are gone. Alternative they offer is traveling to a middle of nowhere to pick up your missed delivery yourself.... See more

Company replied

Rated 5 out of 5 stars

Easy app ordering, good selection of goods in different price ranges. Only my fav grounded coffee was missing :) Delivery was on time, very friendly and everything there, still cooled - on a burnin... See more

Company replied

Rated 5 out of 5 stars

I ordered a few things from Picnic for the first time and I'm very satisfied. Everything was great! I'd gladly order again. 🙏👍

Company replied

Rated 5 out of 5 stars

Ordering groceries at Picnic is so convenient. Our order arrives every week at the same time, and we have never had any issues with our purchases or delivery. Highly recommend.

Company replied

Company details

  1. Grocery Delivery Service

Written by the company

Picnic ist ein Online Supermarkt, der dir deinen Einkauf kostenlos nach Hause liefert. In der Picnic-App findest du alle Produkte, die du auch sonst aus dem Supermarkt gewohnt bist, immer zu günstigen Preisen.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Alles top

Alles top, Tolle Kommunikation und sympathisches Personal ❤️

17 June 2024
Unprompted review
Picnic GmbH logo

Reply from Picnic GmbH

Hallo Marianne, vielen Dank für dein positives Feedback! Es freut mich sehr, dass du mit unserem Service zufrieden bist. Wir freuen uns schon auf deine nächste Bestellung! LG Gina von Picnic :)

Rated 5 out of 5 stars

Amazing service

Amazing service, the app is great to use and we never had any issues with delivery

28 April 2024
Unprompted review
Picnic GmbH logo

Reply from Picnic GmbH

Hey Monika, thank you very much for your feedback! I'm delighted that you're happy with our service. LG Gina from Picnic :)

Rated 5 out of 5 stars

I love Picnic services

I love Picnic services! It saved me a lot of time and the price is cheaper. Also love the UX in picnic up

19 January 2024
Unprompted review
Picnic GmbH logo

Reply from Picnic GmbH

Thank you so much for your nice review! 😊

Rated 5 out of 5 stars

nice

good drivers, some foods are expensive and they don't have everything the store they get the items from have, but i like it anyway

31 October 2023
Unprompted review
Rated 1 out of 5 stars

Today I have no food for dinner

Today I have no food for dinner, no food to make lunch for work literally an empty fridge, I don’t even have anything to drink because- I’ve ordered Picnic. I’ve made an order between 21-22 o’clock. It is 00:05 now and still no delivery. Not even a single message or a phone call that they won’t make it. I sent message by WhatsApp at about 22 o’clock, no answer. It wasn’t 1st time I’ve ordered, everything was fine before. It’s 1st time they fvcked up. I wouldn’t be so mad if they called and apologized, set another time or whatever. For now I don’t even know if they will deliver tomorrow or so, if I’ll get my money back if I should go for a grocery shopping tomorrow or what? I also have paying problems. There is an error all the time like “try again later”. It is last time I’ve ordered, cuz as I said it would be okay if they called or sent message with apologizing and asking for another time/day or cancel. But like now ? Well, Fvck that.

14 August 2023
Unprompted review
Rated 1 out of 5 stars

7000 before me in line

Never been able to order because there are over 7000 before me in line and has been for weeks now. Mostly wanted to see which groceries they have but this cannot even be done before it is my turn so I am giving up on this.

Will never order from here but again, will probably never get the chance anyway.

11 January 2021
Unprompted review
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