While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(9)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant product

Got my dad this after he just had full knee replacement, certainly helped the swelling, customer service was 5*
Will definate be using again and recommending

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Instant Relief!

I was recommended this product after suffering with shin splints and I have to say that it worked amazingly! I would highly recommend using these bandages!

12 November 2013
Unprompted review
Rated 5 out of 5 stars

Cured my sprained knee

Physicool is brilliant. I was in agony with my knee, my physio suggested i buy some Physicool and it worked wonders. Immediate pain relief and the swelling went down really quickly which meant i could get back into training immediatly. Great product which now never leaves my kit bag!

12 July 2013
Unprompted review
Rated 4 out of 5 stars

Slow service, eventually resolved, not sure about the product.

First minty wet bandage was supposedly lost in post, replacement sent without problem (2nd class). So eventually received my minty bandage around a week after ordering. The bandage does dry out quite quickly and so requires a good supply of 'coolant' which is a menthol solution. The bandage does not cool as well as I had hoped, so I will look at getting one that goes in the freezer. It does have the advantage of being able to be used anywhere, without preparation.

12 July 2013
Unprompted review
Physicool logo

Reply from Physicool

Hi David

I am sorry that your combination pack is yet to arrive. We received the order through www.physicool.co.uk on the 9th of July. Your product was sent out first class on the 10th of July. Royal Mail "aims to deliver next working day including Saturdays", so you should have received it. We have proof or purchase. Please email me directly (ian@physicool.co.uk) if you do not receive your Physicool Commbination Pack on saturday and I will send another one out.

Kind regards,
Ian

Rated 2 out of 5 stars

Excellent advice prior to purchase, After sales shocking

Having received some excellent advice during my initial purchase I felt Physiocool/Physioroom was definitely going to be a supplier of the future.

This feeling was totally reversed when I had some issues with delivery and a refund on one of the items. I had to continually chase the company and I am still waiting for a promised call back from a supervisor so that I can explain the issue and hopefully prevent someone else going round in circles. Very frustrating!

12 July 2013
Unprompted review
Physicool logo

Reply from Physicool

Hi Ian

My name is Ian from Physicool, I am sorry to read that there has been an issue with your delivery and refund. Please send me the details (ian@physicool.co.uk) and i will contact Physioroom to see what can be done to appease the situation.

Kind regards,
ian Jarvis
Physicool

Rated 4 out of 5 stars

Works Every Time

I would definitely say you should use this stuff when you are injured or even better when you are not so as to lessen the risks of inury. Really good after a hard training session and the fact that the bandages are re-usable means you also save money! A win win situation to my mind.

11 July 2013
Unprompted review
Rated 5 out of 5 stars

Great company with quality products

I first discovered phisicool at a running expo prior to the London marathon. After the race my knees were a mess and in need of constant icing, phisicool's bandages provided a much easier alternative and I'm now on the mend. Many thanks phisicool!

11 July 2013
Unprompted review
Rated 5 out of 5 stars

Essential!!!

Physicool is brilliant. I suffer from Arthritis which on some days inhibits me from doing the simplest of jobs. I have tried everything from prescription drugs to alternative medicine, nothing comes close to the relief that Physicool gives me. I just wished you make a glove.

11 July 2013
Unprompted review
Rated 5 out of 5 stars

Physicool quick, easy and very effective!

We are working with Physicool and it works PERFECT! Its very nice that you can apply directly without cooling in advanced. Physicool takes the head nicely out of the injured part of the body! When your'e done cooling just rol backup the bandage en you are ready for the next time.
A "must have" for every sports carregiver!

11 July 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look