Monitor was out of stock when I ordered it. I was away on vacation when I got a message that it had been dispatched. Had to find someone to be home when it arrived. Also for a .ie retailer, I would ex... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The order has not been received yet. As far as I know it has been shipped, however it's still stuck in the transit since the 3rd of April.
All the items were as ordered and packed well.
ordered a few times now. I was looking for a shop that ships within Europe so there would not be delays with customs/extra charges. Prices on photospecialist are excellent compared to other online re... See more
Company details
Information provided by various external sources
Photospecialist is a leading specialist of photographic and video equipment with 40 years of experience. Competitive prices, expert advice and excellent service
Contact info
Essebaan 55, 2908 LJ, Capelle aan den IJssel, Netherlands
- 05 1349216
- photospecialist.ie
3.8
Great
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
terrible
I paid for the order on January 1, 2026. Today is January 11, 2026. The order has not been delivered. The website says 4 business days. Disgusting.
12.01.2026, time 21:40 - not delivered
11 January 2026
Unprompted review
Disgraceful customer service.
Terrible service.
Ordered a camera in November because it was listed as in stock with 2–5 day delivery. That information was wrong. The item wasn’t in stock and delivery dragged on for weeks.
I was repeatedly told not to cancel and that it would be sorted. Because of that, I missed the purpose of the purchase entirely (Christmas gift).
Communication was awful. Emails were ignored unless I rang, then I’d get a generic response followed by silence again. Eventually, after nearly two months, I was told the parcel had been lost.
After all of this, the “goodwill” offered was a €20 gift card, which is laughable given the delays, misinformation, and lost parcel.
I won’t be ordering from them again.
28 November 2025
Unprompted review
Ordered a lens filter
Ordered a lens filter. It's been over a week and the product hasn't shipped, customer service hasn't gotten back to me.
8 December 2025
Unprompted review
I ordered a camera on the 8th of Dec…
I ordered a camera on the 8th of Dec and it's now the 17th and still no sign of it. It's an xmas present so I'm very disappointed
17 December 2025
Unprompted review
Ecxellent quick service
19 November 2025
Unprompted review
great prices and customer service quick…
fantastic prices and selection of equipment. customer service very quick to reply.. shipping time is slow (17 days to Ire) but within the predicted window. no complaints.
24 November 2025
Unprompted review
Great range, good prices
They have a fantastic selection of equipment at very good prices.
Fast shipping too
15 October 2025
Unprompted review
The payment opitions do not work…
The payment opitions do not work properly and I had to contact the company twice and received emailed links to pay. The customer service is very slow.
I still haven't heard back from customer service in two days. This review was answered by Photospecialist asking me to email them to get a link to pay. This has happened me twice recently and I cannot understand why they cannot get their payment facilities in order. They have lost my sale and all future sales as a result of this problem.
7 October 2025
Unprompted review
Reply from Photospecialist
Thank you for sharing your feedback and we are very sorry to hear you still haven't received a payment link. Could you please contact us via reviews@kamera-express.nl? We will then send you a payment link as soon as possible. Our apologies for the inconvenience.
Great price great delivery times
Great price great delivery times. Very happy.
2 October 2025
Unprompted review
Reply from Photospecialist
Thank you for your feedback! We're glad to hear that you’re happy with the price and delivery times. We hope to see you soon!
Very good service
Very good service
Thought postage expensive; however, I understand this is a broader issue.
1 September 2025
Unprompted review
Reply from Photospecialist
Thank you for your feedback! We’re glad to hear you were happy with our service. We understand your comment about postage costs and appreciate your understanding, shipping prices are indeed influenced by wider factors.
Positive buying experience
Excellent price, extended warranty and fast delivery
17 July 2025
Unprompted review
Reply from Photospecialist
Thank you for your kind words! We're glad to hear you’re happy with the price, extended warranty, and fast delivery. Enjoy your new purchase!
Reply from Photospecialist
Thank you so much for your positive feedback and we hope to see you soon again!
Photography Equipment and Accessories.
Shopping is always Reliable with you
Delivery is Swift and speedy.
Never had any issues in past with orders.
Would highly recommend buying from you
21 May 2025
Unprompted review
Reply from Photospecialist
Thank you so much for your kind words and your trust! We really appreciate your recommendation and look forward to serving you again soon.
I ordered a battery for Canon M50
I ordered a battery for Canon M50, this product doesn't fit the camera or the charger
15 May 2025
Unprompted review
Reply from Photospecialist
Thank you for your feedback, and we're sorry to hear that the battery you received doesn't fit your Canon M50 or charger. That’s certainly not how it should be.
Please send us an email at reviews@kamera-express.nl with your order number and a brief description of the issue, so we can resolve this for you as soon as possible. We want to make sure you receive the right product.
The costumer service is awful
The costumer service is awful. I spent more than 2 hours in different days trying to reach them, I left my phone number 15 times , nobody called me back. This company isn't interested in the clients.
29 May 2025
Unprompted review
Reply from Photospecialist
We’re very sorry to hear about your experience, this is certainly not the level of service we aim to provide. Having to spend hours trying to reach us, without any response or call back, is understandably frustrating.
Your feedback is important and we take it seriously. We’d like to make this right. If you’re still in need of assistance, please send us an email at reviews@kamera-express.nl with your contact details and a short description of your issue, and we’ll make sure someone gets back to you as soon as possible.
Thank you for bringing this to our attention and our sincere apologies again for the inconvenience.
Reply from Photospecialist
Thank you for your positive feedback! Great to read everything arrived quickly and as expected and we hope to see you again!
This is not about the product but about…
This is not about the product but about the service. The website said that the product would be delivered in 2 days and I placed the order on 28 March and today, 6 April, I still haven't received it.
6 April 2025
Unprompted review
Reply from Photospecialist
Thanks for the review, we can imagine that it is disappointing, I would like to get in touch with you to find out where it went wrong. Sory for the inconvenience and the considerable delay.
Reply from Photospecialist
We are happy to read everything went smoothly! Thank you for you positive review!
Competitive pricing and fast delivery
I buy equipment as needed and find the prices very competitive. Delivery is one of the fastest of all suppliers
7 March 2025
Unprompted review
Reply from Photospecialist
Thanks very much, Paul. We really appreciate your review. Enjoy your new equipment!
Experience staff and prompt delivery as…
Experience staff and prompt delivery as promised.
25 February 2025
Unprompted review
Reply from Photospecialist
Thanks for your review, Chris! Enjoy your new gear.
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