Photo Revive AI Reviews 15

Reply from Photo Revive AI

May 20, 2026

We sincerely apologize that your experience did not meet your expectations. Our current AI model still has certain limitations and may not always deliver perfect results.
Please rest assured that we are continuously working to improve its accuracy and quality, with the goal of providing you with a more satisfying experience in the near future.
Thank you for your patience and understanding as we continue to make our AI better.

Reply from Photo Revive AI

May 19, 2026

Thank you for bringing this to our attention, and please accept our sincerest apologies for the distressing experience you’ve had with our billing system. This was entirely our error, and we take full responsibility for the confusion and frustration this has caused you.

To clarify what happened, our team noticed that two separate subscription plans were accidentally active on your account at the same time. We reached out as soon as we detected the issue, but due to a staff vacation, our subsequent responses were delayed. We are deeply sorry for leaving you waiting during such a critical matter.

We want to assure you that we have taken immediate action:

Subscription Cancelled: The unauthorized weekly subscription has been completely deactivated.

Full Refunds Processed: All duplicate and incorrect charges have been officially submitted for refund. Depending on your bank, the funds should reflect in your account within a few business days.

Furthermore, we completely agree with your feedback regarding the lack of transparency in our system. To prevent this from happening again and to provide full visibility, we are actively working on a new Billing Dashboard that will launch very soon. Once online, you will be able to easily view your payment history and download your official invoices at any time.

Please keep an eye on your email inbox, as we will continue to monitor your case and stay in touch until we confirm the refunds have safely returned to your account. Your trust means everything to us, and we are truly sorry for letting you down this time.

Reply from Photo Revive AI

May 19, 2026

Thank you very much for your message. I’d be happy to clarify how our credit system works.
As a Pro or Pro+ member, you receive 400 or 900 credits each week during your subscription. These credits are refreshed once per day, and any unused credits expire at the end of the day — they do not accumulate.
If you use all of your daily credits and try to generate more content, the app may show a Lifetime Credits Packageoption. These lifetime credits never expire, and you can choose to purchase them if you’d like to continue creating immediately.
However, you are not required to buy anything — you can simply close the prompt, and your daily credits will refresh automatically the next day.
When your account has both weekly credits and lifetime credits, the system will always use daily credits first, and only begin using lifetime credits after the daily credits are fully consumed.
We hope this helps explain how the credit system works. Thank you again for taking the time to reach out — your feedback really matters to us. If you have any other questions, we’re always here to help.