Photobox.nz Reviews 

970
•
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Photobox was great, but unfortunately the website for NZ and Australia shut down. You're no longer able to produce books nor order additional copies of the books you created earlier. All access to t... See more

Rated 5 out of 5 stars

Have created calendars with Photobox for several years now, and each year there have been improvements made which have made it easier to create online. Now it's very easy and no hassle. Am very plea... See more

Rated 5 out of 5 stars

Love using this website to create and send gifts to friends overseas. The price of postage these days makes gift sending very difficult when you live on the other side of the planet from friends and f... See more

Rated 3 out of 5 stars

For some reason, I had to confirm to DHL staff member where to deliver parcel? Wasn't good timing as I was at a conference. Would have thought delivery address at the time of purchase be su... See more

Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

970 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(970)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super happy with the product and…

Super happy with the product and quality. Exactly what I ordered!!!
Although we had a bumpy ride with the post system and the order took a lot longer to get here and got lost at one point. The customer service, Especially Harvey Garcha, who made sure I got my order after it got lost. Super helpful and great to deal with over email.
Thank you will absolutely be using your team again in the future :)

18 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, i did not receive my parcel within the given expected date and as soon as contacted their customer care, they dispatched another customised phone case to make sure that I receive the order. I have not received it yet but quite excited.

17 November 2021
Unprompted review
Rated 4 out of 5 stars

I am super satisfied with the…

I am super satisfied with the professionalism and efficiency of Sildi, who helped me to get my refund. The online chat connection went off due to some technical issue, but Sildi immediately contacted me through my email to assure that Sildi was attending to my issue. Thank you for the help.

16 November 2021
Unprompted review
Rated 4 out of 5 stars

They were lovely

They were lovely, perhaps next time I would go for heavier paper and the lay flat books, depending on specials I guess.

15 November 2021
Unprompted review
Rated 5 out of 5 stars

Gift calendars

Always enjoy getting my Xmas calendars done, nice gifts to give. Nice clear prints and additional BDay dates added
Great tracking service also
Highly recommend using Photobox

8 November 2021
Unprompted review
Rated 5 out of 5 stars

Happy with the canvas but not courier service used by Photobox

I am very happy with the canvas received.
However, the local courier service which is being used by Photobox in NZ is not reliable I feel. My first order never reached me due to which the lovely customer service representative reordered the canvas for me at no additional cost however after 10 days a random person came and handed me the first order which was delivered by the courier to some unknown address. When I contacted photobox to stop the second order it was too late, again the second order was delivered at some different address and those people came to drop the canvas at my address. This was really not good courier service which photobox is using for delivery of packages in Canvas. This experience had made me stop ordering another canvas with fear of similar situation hence I have raised a feedback to photobox via email.
I am very happy with photobox but not the courier service which stops me from shopping from photobox again.

24 October 2021
Unprompted review
Rated 1 out of 5 stars

Haven’t received my order

Why are they using a .co.nz domain when they are based in the UK and AUS? If I had known they weren’t in NZ I would have never ordered from them. It’s been 4 weeks and I am yet to receive my order and they haven’t responded to my email. Will never order from here again.

10 October 2021
Unprompted review
Rated 4 out of 5 stars

First time using and found it easy to…

First time using and found it easy to use. A couple of things I didn't find that easy. For example I had to ask how to delete unused photos and it can be done but not straightforward. Also you do not appear to be able to have paragraphs when in text box, or I don't know how to do it anyway. I would prefer not so thick pages as makes the book heavy but I guess makes it last longer too.

8 October 2021
Unprompted review
Rated 5 out of 5 stars

Awesome Poster

Poster arrived today…Absolutely love it..looks amazing..my great grandchildren live in Australia so got this poster made to go on my bedroom wall..Will get it framed first.

28 September 2021
Unprompted review
Rated 5 out of 5 stars

canvas prints.

OMG absolutely love my canvas prints.
From the other side of the world, very impressive & fantastic delivery service. Will be placing another order soon & yes have spread the word.
Value for money. THANK YOU

27 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look