Photobox was great, but unfortunately the website for NZ and Australia shut down. You're no longer able to produce books nor order additional copies of the books you created earlier. All access to t... See more
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See what reviewers are saying
Have created calendars with Photobox for several years now, and each year there have been improvements made which have made it easier to create online. Now it's very easy and no hassle. Am very plea... See more
Love using this website to create and send gifts to friends overseas. The price of postage these days makes gift sending very difficult when you live on the other side of the planet from friends and f... See more
For some reason, I had to confirm to DHL staff member where to deliver parcel? Wasn't good timing as I was at a conference. Would have thought delivery address at the time of purchase be su... See more
2.5
Poor
970 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good improvements made
Last year I ordered a diary and I had issues uploading and tye delays on delivery were months. Also I was not able to order the calendar year ahead so didn't quite get the months I needed (as I order these well in advance).
The reason I continued to use, is photobox has the only photo book display diary that I can find. A unique product.
I am very happy to experience this year all the pains from previous were fixed. Photo upload happened (although very slow), purchase easy and after paying for express service, it arrived on time. Thank you!
7 July 2022
Omg seriously I’m so happy with my…
Omg seriously I’m so happy with my picture. I will be recommending you to many and I will be getting more pictures done myself. I wish I could share a picture of it to show you just how amazing it is and so affordable. Thank you so much!!
5 July 2022
quick and easy happy customer
4 July 2022
Still haven’t received my order
Still haven’t received my order. It is taking an extremely long time! Part of my order was a birthday present for someone, their birthday has now been and gone. Very disappointed! Hoping my order will be here soon and worth the very long wait.
24 June 2022
Reply from Photobox.nz
Hello J J
Thank you for sharing your feedback with us.
We are very sorry to hear that you are still waiting for your birthday present order. Especially because you did take some time prior to the birthday present to make this order.
In order to make this better and hopefully come to a satisfactory solution, I would like to ask you to contact us directly via our email address info@photobox.co.uk. When contacting please make sure to include your full name and your email address as it appears on your Photobox account. We also have a helpline where you can reach us at 0330 053 3353.
Rest assured that we’ll work with you to resolve any issues as quickly as possible. Thank you for your detailed review, one more time.
Kind regards
Slow delivery
The first delivery arrived several days after the estimated date, and I'm still waiting on the second delivery about 2 weeks after the estinated date.
13 June 2022
Reply from Photobox.nz
Dear Stephen,
Thank you for your feedback.
We're deeply concerned to hear about your recent ordering experience and appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers.
In order to make this better and hopefully come to a satisfactory solution, I would like to ask you to contact us directly via our email address info@photobox.co.uk, when contacting, please make sure to include your full name and your email address as it appears on your Photobox account. We also have a helpline where you can reach us at 0330 053 3353 or our live chat.
Asking for feedback too early
You've sent me a feedback email, yet, I am still waiting for my order to arrive.
13 June 2022
Comments for improvement
For some reason, I had to confirm to DHL staff member where to deliver parcel? Wasn't good timing as I was at a conference. Would have thought delivery address at the time of purchase be sufficient?
The box the photo album came in could improve. The box was underwhelming. You could offer options to customise the box (add photo, art work, birthday/anniversary messages, ribbons etc)
Photo quality was excellent. Mobile pictures came out better than expected.
Would definitely purchase again.
You have a neat and creative business.
All the best
4 June 2022
Has not arrived and when I tried to…
Has not arrived and when I tried to track it it came up as a virus 🚨 alert
2 June 2022
Reply from Photobox.nz
Dear Buddy
Thank you for taking the time to share your recent ordering experience with us.
We are very sorry to hear that your order didn't arrive for some reason, and you are still waiting for it, we understand how frustrating this can be for you. Please accept our sincerest apologies since the recent ordering experience was not an amazing one. We would really appreciate it if you could share your thorough and recent experiences, so we can check what's happened with the tracking link. At Photobox, we strive to ensure that every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.
Buddy, please feel free to reach out to us at info@photobox.co.uk or 0330 053 3353 with any further comments, concerns, or suggestions you have so that we can make your experience better. When contacting please make sure to include your full name and your email address as it appears on your Photobox account. Rest assured that we’ll work with you to resolve any issues as quickly as possible. Thank you for your detailed review, one more time.
Kind regards
Warning
Warning - not a NZ site and it seems like this might be a scam? I still haven’t received my order and when I click on the tracking link it seems to be a phishing email and my phone warns me that the connection is not private. I also still haven’t received my order after weeks, ordered three small things and they are all (supposedly) coming in separate packages. They have a NZ domain so thought they were from NZ but they are not - this is deceiving as I thought I was supporting a NZ
business.
30 May 2022
Unprompted review
Reply from Photobox.nz
Dear DFrances,
Thank you for taking the time to share your recent ordering experience with us.
We are very sorry to hear that your order didn't arrive for some reason, and you are still waiting for it, we understand how frustrating this can be for you. Please accept our sincerest apologies since the recent ordering experience was not an amazing one. We can assure you there is nothing wrong with the placed order, and we've several marketing channels across the world, so the customers can place the orders. At Photobox, we strive to ensure that every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.
DFrances, please feel free to reach out to us at info@photobox.co.uk or 0330 053 3353 with any further comments, concerns, or suggestions you have so that we can make your experience better. When contacting please make sure to include your full name and your email address as it appears on your Photobox account. Rest assured that we’ll work with you to resolve any issues as quickly as possible. Thank you for your detailed review, one more time.
Kind regards
Hopelessly slow
Hopelessly slow. I ordered online out of convenience but the reality is I could have gone to my local shop and had the prints by now, it’s been 14 days and they are still not here (only 7 prints!) Don’t advertise to NZ customers on a .co.NZ website if you don’t have a local supplier who cant dispatch within a day or 2. Wouldn’t use again
30 May 2022
Unprompted review
Reply from Photobox.nz
Dear Hall,
Thank you for taking the time to share your recent ordering experience with us.
We are very sorry to hear that your order didn't arrive for some reason, and you are still waiting for it, we understand how frustrating this can be for you. Please accept our sincerest apologies since the recent ordering experience was not an amazing one. At Photobox, we strive to ensure that every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.
Hall, please feel free to reach out to us at info@photobox.co.uk or 0330 053 3353 with any further comments, concerns, or suggestions you have so that we can make your experience a better one. Rest assured that we’ll work with you to resolve any issues as quickly as possible. Thank you for your detailed review, one more time.
Kind regards
Subpar delivery and tracking
I have still not received my order and it is well overdue. The tracking number does not work, and the tracking link does not work either - takes me to a security phishing website. Once I receive my prints, I won't use photobox again.
27 May 2022
Unprompted review
Reply from Photobox.nz
Dear JD, thank you for providing us with this feedback, and detailed feedback about our delivery options. We sincerely apologize for the inconvenience this has caused, and we appreciate your understanding in the matter. We are committed to providing great customer service, and we would like to make things right.
May I kindly ask you please to reach us via email at info@photobox.co.uk or phone at 0330 808 4455, to determine how we can provide you with a solution since we cannot find any record of you in our database, and we are more than eager to sort this out for you. We value our customers’ opinions and would like to thank you for bringing this to our attention. We are looking forward to hearing from you soon.
Kind regards
I haven’t received after 3 weeks
I haven’t received my order yet and it has been 3 weeks! I paid extra for express shipping and nothing!!
24 May 2022
Unprompted review
Reply from Photobox.nz
Dear Samantha, we appreciate you taking the time to write a review and bring this issue to our attention. We are really sorry that your order still didn't arrive at your delivery address, we can only imagine how much frustration it caused.
At Photobox, we want to make every customer’s experience great, and we appreciate you pointing this out, so we can upgrade our service!
Smantha, may I kindly ask you please just to contact us at info@photobox.co.uk or 03308084455. We'd love to investigate your issue further and make things right if you give us another chance. Thank you again for bringing this to our attention.
Kind regards.
Great concept.. Execution not so much!
I really enjoyed using the website. It was easy to use and the concept is amazing! I can’t wait to receive the items. Receiving the items seems to be the actual issue. I created my photo box on 11 May and paid for express shipping. One parcel is coming fromAustralia with express shipping I paid for and it’s been stuck in Melbourne airport for the last week and the tracking hasn’t changed since it got there.
The second parcel is coming from Spain! On standard shipping… I thought I paid for express for the whole lot! I would have appreciated the expectation that one of my parcels could come from anywhere in the world.
Got In Touch with customer service and she did not read my email correctly at all… she just told me where my parcels were coming from…. I asked why one was standard when I paid for express?
Great concept…. Execution is not a great experience.
22 May 2022
Unprompted review
Reply from Photobox.nz
Dear Emily,
Thank you for your review, and for taking the time to share your valuable feedback with us.
We are sincerely sorry to hear that you did not receive your Photobox creations, within the expected time frame. At Photobox, we strive to ensure that every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.
In order to make this better and hopefully come to a satisfactory solution, I would like to ask you to contact us directly via our email address info@photobox.co.uk. When contacting, please make sure to include your full name and your email address as it appears on your Photobox account.
Also, some useful information regarding our delivery times can be found on https://www.photobox.co.nz/delivery-information
Emily, we apologize for any inconvenience caused and look forward to hearing back from you.
Kind regards.
Alert
Alert!
This is not New Zealand based website. Please don’t order if you think it’s New Zealand based and get you your photo quick.
I order some of my baby pics then I get to know they are Australia based but uses New Zealand co.nz. So they can attract nz people.
It's been 4 days my parcel stuck at Melbourne airport. If I know they going to ship from Australia I will never order from them.
Note- I paid extra for express delivery.
19 May 2022
Unprompted review
Reply from Photobox.nz
Dear Harman,
Thank you for your valuable feedback and for taking the time to share your recent ordering experience with us.
We are sincerely sorry to hear that you did not receive your order within the expected time frame and that your recent ordering experiences with us were less than satisfactory, as you had issues with our website. At Photobox, we strive to ensure that every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.
In order to make this better, discuss this issue personally, and hopefully come to a satisfactory solution, we would like to ask you to contact us directly via our email address at info@photobox.co.uk. When contacting, please make sure to include your full name and your email address as it appears on your Photobox account.
Additionally, some useful information regarding our communication channels can be found on: https://faq.photobox.com/hc/en-nz
Harman, we would like to sincerely apologize for the service you received, and the inconvenience caused by this, one more time, and look forward to hearing back from you. Thank you for your time and understanding.
Kind regards
I received shockingly bad service
I received shockingly bad service. Firstly it took 3 + emails to create understanding of a system fault. Once that was establishes and a remedy had been agreed upon communication stopped from your service coordinator. I tried many times to reconnect. The product I did receive was of a low printing quality. I ordered 10 x large prints and they were all very washed out in comparison to subsequent prints I had done locally. Very Poor Photobox )-:
11 May 2022
Unprompted review
Reply from Photobox.nz
Dear Sue,
Thank you for your review. We really appreciate you taking the time to share your valuable feedback with us.
We are really sorry that your recent ordering experience was not an amazing one, and that you had issues with your order. Furthermore, we appreciate every feedback, so thank you very much for letting us know your opinion regarding this matter as we always strive to listen to customers' complaints, so we can implement each one for a better user experience.
At Photobox, we are committed to providing great customer service, and we would like to make things right. This is why we reach out to you personally, in order to discuss a solution to your problem together. We would appreciate it if you could check your emails and just confirm for us your full name, address, and email address. Hopefully, this will address your problem, and we will come to a satisfactory solution.
Nevertheless, please feel free to reach out to us at info@photobox.co.uk or 03308084455 with any further comments, concerns, or suggestions you have so that we can make your experience a better one. Rest assured that we’ll work with you to resolve any issues as quickly as possible.
Sue, we would like to sincerely apologize for the service you received, and the inconvenience caused by this, one more time, and look forward to hearing back from you.
Kind regards
Great, as always!
Great service, as always. Beautiful workmanship, as always. Really fast delivery across the planet in mere days, as always.
I totally recommend Photobox to all my family and friends and colleagues.
6 May 2022
Unprompted review
Perfect - my go to now
Absolutely wrapped and impressed. Exactly what I ordered, better than what I expected and delivery time given was generous as arrived a week after I had ordered. I will definitely be using Photobox again, and again ⭐️ 🌟 ⭐️ 👌🏻
4 May 2022
Unprompted review
Photos took over 5 weeks to arrive and…
Photos took over 5 weeks to arrive and were wet and stuck together. Perhaps a waterproof envelope??
2 May 2022
Unprompted review
Reply from Photobox.nz
Dear Lauren,
Thank you for your valuable feedback and for taking the time to share your recent ordering experience with us.
We are sincerely sorry to hear that you did not receive your order within the expected time frame and that your recent ordering experiences with us were less than satisfactory.
In order to make this better, discuss this issue personally, and hopefully come to a satisfactory solution, we would like to ask you to contact us directly via our email address at info@photobox.co.uk. When contacting, please make sure to include your full name and your email address as it appears on your Photobox account.
Additionally, some useful information regarding our communication channels can be found on: https://faq.photobox.com/hc/en-nz
Lauren, we would like to sincerely apologize for the service you received, and the inconvenience caused by this, one more time, and look forward to hearing back from you. Thank you for your time and understanding.
Kind regards
Never showed up
It’s been about five days since it said it was due to arrive and it still isn’t here.
1 May 2022
Unprompted review
Reply from Photobox.nz
Dear Brooke,
Thank you for your valuable feedback and for taking the time to share your recent ordering experience with us.
We are sincerely sorry to hear that you did not receive your order within the expected time frame and that your recent ordering experiences with us were less than satisfactory.
In order to make this better, discuss this issue personally, and hopefully come to a satisfactory solution, we would like to ask you to contact us directly via our email address at info@photobox.co.uk. When contacting, please make sure to include your full name and your email address as it appears on your Photobox account. We also have a helpline where you can reach us at 03308084455.
Additionally, some useful information regarding our communication channels can be found on: https://faq.photobox.com/hc/en-nz
Brooke, we would like to sincerely apologize for the service you received, and the inconvenience caused by this, one more time, and look forward to hearing back from you. Thank you for your time and understanding.
Kind regards
Excellent product and great service
Excellent product and great customer service and the phone case arrived amazingly fast from half way around the world. Will definitely be a repeat customer.
30 April 2022
Unprompted review
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