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Phones From Home Reviews 

1,094
•
TrustScore 5 out of 5

5.0

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable during every single interaction, making the process smooth and enjoyable. People often mention that representatives take their time to explain options thoroughly without any rushing. Buyers frequently note the outstanding product quality and fair pricing available across a wide selection of devices. Consumers truly appreciate the fast communication and exceptionally quick turnaround times when purchasing new phones or trading in older models. Furthermore, after-sales support is described as reliable and efficient, ensuring that any needs or questions are handled immediately.

What people talk about most

Service

People report high satisfaction with the service, praising the fast response times and smooth communication.... See more

Product

Reviewers mention positive feedback about product quality, noting that devices arrive in excellent, brand-new... See more

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional helpfulness and... See more

Price

Clients share positive opinions on price, consistently highlighting that items are offered at the best rates... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Samsung galaxy s6 very good price,new. Wayne transferred every across from old phone. Always on end of telephone if needing any help or advice, would highly recommend, brilliant service than... See more

Rated 5 out of 5 stars

Wayne was absolutely brilliant at explaining the difference between a couple of phones because my husband and I are really a couple of old dinosaurs when it comes to tech. He took his time with us and... See more

Rated 5 out of 5 stars

Such a lovely guy! He was recommended to me by family and friends and I’ve not been disappointed! Sold my old phone to him and he did me an amazing price and even gave me a free screen protector for m... See more

Rated 5 out of 5 stars

Saw the advert on marketplace and rang up on a Sunday afternoon and asked if I could pick the phone up. No problem at all, I was at the address 15 minutes later and purchased the phone. Extremely happ... See more

Company replied

Company details

  1. Cell Phone Store

Written by the company

We're an independent mobile phone retailer based in Boston, Lincolnshire, serving thousands of customers across the UK with expertly checked second-hand phones and sealed, brand-new tech at unbeatable value. Founded by Wayne Stringer, our mission is to make quality technology accessible, affordable, and risk-free, whether you’re shopping from your sofa or on the school run. Quality devices for a trusted source that offers you the personal touch

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,094)

587 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service very fair price and…

Excellent service very fair price and also very fair price given on my old phone in px.
Very helpful sorting my old phone contents to the cloud and full explanation of how to transfer from cloud to my new phone.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Great bloke brought plenty of brand new…

Great bloke brought plenty of brand new iPhones off him same day with excellent deals.

Contacted him on bank holiday for 2 iPads due to kids ones gone wrong that day and had them in stock and sorted me a deal for the 2

Top bloke would recommend to anyone

3 May 2026
Unprompted review
Rated 5 out of 5 stars

100% recommended

I had a couple of items I wanted to sell. Phones from home was quick with a valuation & booked for the next day.
I have also purchased iPads from him before, 100% recommended

30 April 2026
Unprompted review
Rated 5 out of 5 stars

really nice and friendly man

really nice and friendly man, the phones amazing, extremely happy!

23 April 2026
Unprompted review
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Reply from Phones From Home

Thank you so much really appreciate you coming to us means a lot

Rated 5 out of 5 stars

Made my order guy was texting me as he…

Made my order guy was texting me as he was completing it to made sure I got the phone I wanted this shop could be possibly the best there is when it comes to mobile phones will definitely buy again

23 April 2026
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Reply from Phones From Home

Thanks again for your kind words welcome back anytime

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