Very good indeed. I did the trade in through the Compare & Recycle site. DPD picked up the phone and I was paid the estimated amount a few days later. Excellent! Only a tiny niggle, I didn't have an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I sent my Z Flip 6 on Wednesday and received payment on Friday. No messing about and no fuss. I would definitely recommend using the Special Delivery option. I'm a happy customer 👍🏻
Just sold my s22 ultra with them, although offering very slightly less than the others on the Moneysupermarket comparison site, actually paid their offer price. Another site offered £210, but when the... See more
Company replied
Last month I was called by Roger that my phone contract could be upgraded. He managed to sort out a new contract with an upgraded device, much more data and assisted in changing number to ne... See more
Company replied
Company details
About Phones.co.uk
Written by the company
Phones.co.uk in a nutshell.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
Contact info
United Kingdom
- phones.co.uk
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to deal with
22 June 2023
Reply from Phones.co.uk
Hi Andrew,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Excellent service
8 June 2023
Reply from Phones.co.uk
Hi Neil,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi Louis,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Liars, AVOID!!!!!
Ordered a new phone 2 weeks ago by phone, was promised new Samsung S23 delivered to me on 24/06/2023 guaranteed. Day before delivery on 23/06/2023 at 21:30 got an e-mail saying that my phone is out of stock and delivery date is unknown. Contract is already signed but no phone, liars!!!
23 June 2023
Unprompted review
Reply from Phones.co.uk
Hello,
Thank you for your review.
I'm sorry to hear that you have not yet received your handset.
We advise next day delivery subject to stock levels and the security and credit checks being passed.
If the handset you have ordered is out of stock, we will be able to provide information of when we will receive the handset from the stock update that we are provided from our supplier.
Please be reassured that the contract won't have started until the contract is shipped, so during the time the handset has been out of stock, you have not been charged.
If you have any further questions, please contact our Live Chat, where a member of our Customer Support Team will be happy to help.
You can access our Live Chat via the help section on our website. Our Live Chat is avaliable between 9:30am-8:30pm 7 days a week.
Thanks,
Ella.
I can't remember the name of the lady…
I can't remember the name of the lady helping me but she was very efficient and professional
15 June 2023
Reply from Phones.co.uk
Hi Dolly,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Very helpful process
Very helpful process. Informing us of when the contract had ended and found the best new contract with good phone
13 June 2023
Reply from Phones.co.uk
Hi Sharon,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Great service
14 June 2023
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Easy and friendly experience no…
Easy and friendly experience no pressure . Explanation excellent
13 June 2023
Reply from Phones.co.uk
Hi Vincent,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Great service
The sales rep was very helpful, not pushy at all. He told me about the deals and upgrade. He made the process easy. Very pleased with the service
8 June 2023
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Very helpfull
24 May 2023
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Easy and quick.
23 May 2023
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Done what I asked
6 June 2023
Reply from Phones.co.uk
Hi, Adrian!
Thanks so much for leaving us such a lovely review, we really appreciate it!
Just so you know, you can earn up to £60 for every friend or family member you successfully refer to Affordable Mobiles. It’s super quick and easy, just sign up here https://affordablemobiles.aklamio.com/?source=tpreviews and share your referral link.
Thanks
Lottie
Staff who phoned
The staff were extremely helpful who phoned me to upgrade our phone and it only took about 10 minutes which was great.
4 June 2023
Reply from Phones.co.uk
Hi Dawn,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Avoid This Company!! Please Read
I purchased a refurbished iPhone 12 on a 24 month Vodafone contract and about 14 days ago I lost network connection. To cut a long story short it turns out that the phone has been blacklisted by 3 network as being one of their clients stolen or lost phones. I contacted phones.co.uk about a week ago to get this resolved and now they won’t contact me to discuss further.
It could be a simple mix up or it could be that this company sells lost or stolen phones I am left believing the later as I am being avoided!! All I know is that I am still under contract to Vodafone, have an expensive iPhone that is about much use as a chocolate tea pot and a paying for something I can’t use!!! Please think long and hard before using this company as I don’t want anyone ending up in my situation. After all there are plenty of alternative companies to choose from.
Be warned!!
5 June 2023
Unprompted review
Reply from Phones.co.uk
Hi Simon,
Thank you for taking the time to leave us a review.
We are sorry to hear that you feel this way about your experience with us.
We as a team make the best effort to attempt to contact our customers in regards to situations such as these and actively try to get these resolved.
Please rest assured that we would really like to get this resolved for you, as customer service is very important to us and taken very seriously as a company. With any courier queries such as blacklisted handsets, please contact us on LiveChat and we will arrange for this to be resolved as quickly and efficiently as possible,
Thanks,
Lottie.
I recently purchased a brand new phone…
I recently purchased a brand new phone from this store, and I'm happy to report that it arrived in pristine condition with no issues. The delivery was secured, ensuring the safety of the phone, and I was able to start using it right away without any concerns.
25 May 2023
Unprompted review
Reply from Phones.co.uk
Hi Holly,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
All ok would have gave 5 stars but they…
All ok would have gave 5 stars but they lied and never sent free phone case or screen protector
1 June 2023
Reply from Phones.co.uk
Hi Daniel,
Thank you for your review.
Please accept our apologies, I am very sorry to hear this. Please be reassured that customer service is very important to us, and is taken very seriously.
I have requested that a member of our team contact you, to look into this for you.
Thanks, Ella.
The only way to buy a phone package
Very helpful salesman. No pressure and gave me what I wanted.
29 May 2023
Reply from Phones.co.uk
Hi Garry,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
The caller
The caller was very friendly and polite. He was also very patient as he guided me through the instructions. I would definitely use this company again
29 May 2023
Reply from Phones.co.uk
Hi Dylis,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Honest helpful customer service from Roger
Roger was really helpful, spoke about the deals & offers available to me & fully explained all details clearly.
28 May 2023
Reply from Phones.co.uk
Hi Sarah,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Agent was friendly and not pushy
Agent was friendly and not pushy. He listened to what I wanted and gave meth the best fit without trying to get me to pay more than I wanted
30 April 2023
Reply from Phones.co.uk
Hi Lisa,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.