The entire process was smooth. After getting the shipping label to getting paid, it took only 6 working days. One suggestion though, you need to improve your dashboard as it is close to non-inform... See more
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See what reviewers are saying
I sold my damaged Samsung Galaxy S23 Ultra. Local trade-in companies offered me a very low price, so I decided to look for another option and came across PhoneHero. After entering the condition of... See more
Very Good company (better prices than other alternatives in Sweden) (Swa…) The shipping received and confirmed directly, then within two days I got paid as agreed upon evaluation exactly to Swis... See more
I was looking to sell my old iPhone, and Phone Hero offered the best price compared with all the other shops. The difference was significant! However, it took two weeks from the time I sent my phone... See more
Company details
About PhoneHero
Written by the company
Buy, sell and repair – every brand, one hero.
PhoneHero gives great tech a second life. Choose from a huge range of certified pre-owned phones and tablets across every brand and price range, sell your old device for a great price, or get it repaired by our specialists.
Why shop with PhoneHero?
- Save 20–40% compared to buying new
- Tested by specialists on over 50 points
- Fresh batteries
- Free express delivery
- Every brand, every price range
Got an old phone in a drawer? Get a price in just a few clicks and turn it into cash – or put it towards your next one.
Second chance, first class.
Our promise to you
Written by the company
- Save 20–40% compared to buying new
- Get a premium phone or tablet for a fraction of the price of a new one – without compromising on quality.
Our 12-month warranty
12 months warranty on every device
Every phone and tablet you buy from PhoneHero comes with a 12-month warranty. If a technical fault appears that is not caused by damage or misuse, contact us and we will repair or replace your device – at no extra cost. On top of that, you get 14 days to change your mind after delivery.
Contact info
Sankt Eriksgatan 28, 11239, STOCKHOLM, Sweden
- +46 812 411 411
- hello@phonehero.se
- phonehero.se
Second chance, first class.
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
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Very lat sevices
2 September 2025
Reply from PhoneHero
Hi Mahamud,
Thank you for sharing your feedback. We’re sorry to hear that you experienced our service as slow.
I have checked your order and can confirm that we received your device and processed the payment the very next business day. Normally, bank transfers arrive on the same day or the following banking day after we initiate them. Sometimes delays can occur due to the banks’ processing times, which unfortunately are outside of our control.
We always aim to make the process as quick and smooth as possible, and I’m sorry if it felt slower than expected in your case. If you have any further questions or concerns, please don’t hesitate to contact our support team — we’ll be happy to assist you.
Best regards,
Patrik
Bra product !
7 August 2025
I have sold my phone to them and…
I have sold my phone to them and everything was smooth they paid my money in 2 banking days I recommend them 👍.
4 August 2025
Bra service
30 July 2025
The iPAD bought was far better and…
The iPAD bought was far better and cleaner than I thought. Thumbs up.
29 July 2025
Battery Change iPhone 6S
I booked an appointment to change the battery as it will be always busy from drop ins. The staff were nice for suggestions and other comments on general usage of the phone, battery. After heavy usage of the phone, the battery needed to be replaced. The battery change was successful and I could see the phone is slowly draining the battery as compared to previously.
4 August 2025
I am very satisfied
I am very satisfied, from the speed of the delivery tk the phone quality. I would recommend this company to everyone
24 July 2025
The product was delivered and quality…
The product was delivered and quality was as described. Once the ordered product was sent, it arrived incredibly fast. Communication with support was quick and good. There was a delay for the delivery, looks like the protection case was not available. There I would have wished that this would have been communicated quicker.
17 July 2025
Long waiting time and I didn't receive…
Long waiting time and I didn't receive the case where I paid for the case.
14 July 2025
Reply from PhoneHero
Hej!
Beklager, at din ordre blev en smule forsinket. Mangler du stadig beskyttelsen? Så kontakt gerne vores kundeservice, så vi kan undersøge, hvad der er sket: hello@phonehero.dk
Med venlig hilsen,
Patrik
Friendly and helpful staff
I went in to this place to repair my phone in malmö and was very happy with the service. The employee who helped me was very friendly, gave me a lot of information about the problem and fixed my phone's charging issue. All within a reasonable time.
I highly recommend for repairs.
Thank you David!
11 July 2025
Unprompted review
The phone is great and works well
The phone is great and works well, however, there are three small bubbles on the screen protector that was pre installed.
30 June 2025
Excellent service
The condition of the phone was a described. It was neat clean, well packed and started without a problem. This was my 2nd purchase from them. I'm very happy with the service so far.
4 July 2025
I am very very happy with your service
4 July 2025
Great experience with PhoneHero
Great experience with PhoneHero! Selling my old phone was super easy—fast payment, clear communication, and no hassle. Friendly service and I love that they focus on reuse and sustainability. Highly recommend!
23 June 2025
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