The entire process was smooth. After getting the shipping label to getting paid, it took only 6 working days. One suggestion though, you need to improve your dashboard as it is close to non-inform... See more
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See what reviewers are saying
I sold my damaged Samsung Galaxy S23 Ultra. Local trade-in companies offered me a very low price, so I decided to look for another option and came across PhoneHero. After entering the condition of... See more
Very Good company (better prices than other alternatives in Sweden) (Swa…) The shipping received and confirmed directly, then within two days I got paid as agreed upon evaluation exactly to Swis... See more
I was looking to sell my old iPhone, and Phone Hero offered the best price compared with all the other shops. The difference was significant! However, it took two weeks from the time I sent my phone... See more
Company details
About PhoneHero
Written by the company
Buy, sell and repair – every brand, one hero.
PhoneHero gives great tech a second life. Choose from a huge range of certified pre-owned phones and tablets across every brand and price range, sell your old device for a great price, or get it repaired by our specialists.
Why shop with PhoneHero?
- Save 20–40% compared to buying new
- Tested by specialists on over 50 points
- Fresh batteries
- Free express delivery
- Every brand, every price range
Got an old phone in a drawer? Get a price in just a few clicks and turn it into cash – or put it towards your next one.
Second chance, first class.
Our promise to you
Written by the company
- Save 20–40% compared to buying new
- Get a premium phone or tablet for a fraction of the price of a new one – without compromising on quality.
Our 12-month warranty
12 months warranty on every device
Every phone and tablet you buy from PhoneHero comes with a 12-month warranty. If a technical fault appears that is not caused by damage or misuse, contact us and we will repair or replace your device – at no extra cost. On top of that, you get 14 days to change your mind after delivery.
Contact info
Sankt Eriksgatan 28, 11239, STOCKHOLM, Sweden
- +46 812 411 411
- hello@phonehero.se
- phonehero.se
Second chance, first class.
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I sold my iPad Pro 12.9 M2 to Phonehero…
I sold my iPad Pro 12.9 M2 to Phonehero and I am very satisfied with their service. The whole process was fast and smooth, and the communication was excellent. Everything was completed in just 2 days. I can highly recommend Phonehero to others!
30 June 2026
Excellent
Excellent! Simple procedure, no arguing, once the phone was inspected the money was in my account less than a week later.
29 June 2026
Excellent Service and Fair Prices
I’ve changed phones regularly and sold several devices to PhoneHero over the years. They’ve always been fast, reliable, and easy to deal with. Their offers are fair, and the entire process is smooth from start to finish. Highly recommended.
24 June 2026
Unprompted review
Great and fast service
Great and fast service, they gave me the full amount that was quoted for my phone!
22 June 2026
Nice and quick service
16 June 2026
Very good experience
Very easy to send, very fast reply and good communication aswell a very good price for my phone.
17 June 2026
Unprompted review
Totally scratched screen
I ordered a Samsung Galaxy A52 via Refurbed and it was marketed as "good" condition. Phone arrived with very scratched screen and broken rear-cover connector/loose back-cover. Scratched screen acts like a sandpaper to the fingers. I wont recommend.
7 May 2026
Unprompted review
Reply from PhoneHero
Hi,
We’re very sorry to hear about your experience. The condition you describe is clearly not what you should expect from a device graded as “Good”.
A heavily scratched screen and a loose back cover indicate that something has gone wrong in our grading or quality control process, and we sincerely apologize for that.
We would appreciate the opportunity to investigate this further and make things right. Please contact our customer service team with your order details, and we’ll look into your case as soon as possible.
Kind regards,
Patrik
Incredible service
You are very reliable and organised company that you deliver the service at incredible standards.
1 June 2026
Thank you for professionality!
29 May 2026
Det negative
Det negative: at man ikke får de penge man for oplyst og at der er ALT for lang svartid på mail.
Det positive: at de er gode til at finde et kompromis og søde at tale med
27 May 2026
Snabb transaction
19 May 2026
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