PhoneBurner Reviews 5

I have used Phoneburner on and off for several years. Recently we entered a healthy growth mode and decided to add more users, and use additional features. While it is not cheap, it is highly effective, has great reporting functions, and keeps my day as manager of a team easier.

What prompted my review is their excellent customer service. I have been asking question after question for 3 weeks now, and always getting a quick and very helpful answer, with most times them simply going in and fixing things for me. This has resulted in an optimal running program quickly.

Too expensive for what it is. I did prefer the setup compared to other dialing platforms. For $60-$70/mo it's great, $150 is too much.

I have experienced 0 bugs. Customer service has always been very polite and professional to me. They have always responded in a timely fashion. They have increased my production exponentially over the years. I like them better than VanillaSoft because it is very easy to use and I love how it works. The most user friendly possible. I'm ashamed I didn't have the decency to take 2 minutes to post a positive review for them a long time ago for all they and their system has done for me. This has been my experience. I would give them 10 stars if possible and I feel morally obligated to defend them. I love phoneburner. I am not an employee. I am an independant Health Insurance broker.
-Kristian Meeks

HORRIBLE company to work with. I asked why they are 4x the price of Vanillasoft which is their closest competitor, and the sales woman basically told me dont bother coming to them, stay where I am with that question, so i voiced my opinion obviously. Here is the comments from one of the owners, you can see how unprofessional these guys are. Everyone should sign up with Vanillasoft and use webhooks to connect, you will save a TON!!

"You were rude.

You seem happy with your current provider, I suggest you stay there.

I have canceled your trial account.

Regards,

John Greene, Co-Founder,
Executive Vice President, Sales
PhoneBurner"

What VP talks to customers that way???

I cannot deny the uptick in productivity we achieved with this tool, but its coupled with consistent bugs in their platform and some of the worst support I have ever experienced. And I'm constantly wondering whether the time we spend troubleshooting and playing tug of war with support eat all of the time we saved using this program.