Steve B was the instructor that delivered our CBT session. He was calm, patient, and tailored the session to our existing knowledge while ensuring we understood all the important safety info. He was t... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Phoenix Motorcycle Training
Written by the company
Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!
When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.
Contact info

Compulsory Basic Training (CBT)
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CBT done, thanks to Ray.
Done my CBT a couple of days ago, apart from the weather being so bloody hot, i had a great day.
Ray was brilliant, didn't beat about the bush, got on with the training, both verbal and practical and made the day a good one. I highly recommend Pheonix, and of course, Ray!.. 👌👍🏻
Too much cooperative team,good…
Too much cooperative team,good management and environment.
The Best Motorcycle Training in the North West Bar None
From booking my CBT to taking my Mod1 &Mod2 has take over 12 months due to my lack of experience on a motorcycle. The training and knowledge which Phoenix advise and the instructors in Wigan (Nick & John B)provided has been nothing short of outstanding in the time taken to pass both Mod 1 & Mod 2 on the first attempt. The bikes you learn on are top of the range Honda and Suzuki. I cannot recommend enough Phoenix training in the North West if you want to learn how to ride a motorbike
Instructor Ben was very knowledgeable…
Instructor Ben was very knowledgeable and patient. Recommended
Brilliant instructors and top-notch trening
Absolutely brilliant Trening centre! Just completed my CBT here at Three Sisters and couldn’t be happier.Big thanks to John who was fantastic and shared so much extra knowledge about bikes beyond what the course even required.Also a huge shoutout to Nick who used his free time to jump in and help out . Both are incredibly patient and professional.Highly recommended Phenix Wigan to anyone !
Recommended for your CBT
The facilities were good and the instructor, Ben Turner, was very experienced and managed a good mix between support and direction in getting me up to standard as quickly as possible. I would recommend Phoenix and Ben to anyone looking to take their CBT
Amazing service
Amazing service, easy to book, super friendly, very knowledgeable, passed first time highly recommend
Patient
Patient, experienced instructor made it an enjoyable day, learning and updating on riding skills, while gaining an CBT certificate.
Thank you Sam!
Couldn't recommend this school enough and in particular the trainer called Sam! Sam took me through my CBT almost 2 years ago and my Mod 1 and Mod 2 fully motorbike test. He genuinely cares and has incredible patience along with great experience and clear instruction. He made the course a breeze and I genuinely feel safe and confident on the road.
Overall the school has great equipment, all the gear you need and a large enough facility where you can practise all of the manoeuvres comfortably in the car park. It sounds like a given but I know that with other schools you need to practise some manoeuvres on the road...
To be a CONFIDENT Rider, you go here!
Sam, Ken, and Pete. Amazing guys made the experience a great one. Everything was easy to understand and they gave great advice. Was well looked after. Appreciated the icepoles they gave out on the super hot day I took my cbt.
My experience staff great instructor explains very well I will recommend with the fhoenix people…
My experience with the fhoenix people from cristal palace was very good experience with them excellent
Fantastic experience
Fantastic experience, great trainers and examiners 10/10 would recommend
Did my CBT here yesterday
Did my CBT here yesterday
All went ok i do have one issue
The instructor Greg wasnt so friendly
Didn't seem to have patience for bike learners and made a good few dodgy comments during the 8 hours I was there
Just unnecessary snappy comments
Example...
I said did you mean come to a full stop at the White line....
His response was well stop means stop dont it...which Is passive aggressive
I did think to quit but paid alot of money to do
So just beware 😏
He asked a question i wasnt sure if he was talking to me or not..
So I said was u asking me ?
His response was well im looking at you ain't i....again passive aggressive and snappy
The last thing a nervous learner needs

Reply from Phoenix Motorcycle Training
Good staff & informative training
Trail Riding Beginner Level 1 at Foots Cray
This review is for the Trail riding course at Foots Cray training facility. Four of us on Fantic XEF 250 bikes, all with varied experience, I had the least, having got my licence 2 years ago I have only ridden twice since, greenlaning with another firm in Surrey. The first hour was spent getting to know the bikes, riding around the purpose built offroad course tucked away from the well laid out CBT and DAS training area. This comprised tight wooded paths, a rut and a mound with a stepped riser we had to negotiate uphill then down. After that we had a good six hours or so on Kent byways, linked with some quiet country roads. The trainers split us into two groups matching our abilities and throughout the day corrected our posture on the bikes, gave advice on how to handle what was coming next and made sure we were comfortable with what we were doing. The trails were a mix of dry forest trails, undulating whoops, loose pebbly uphills and downhills and crossing a ford. Lunch was provided and at the end we did a lap of the course back at base, which was now an absolute doddle.
Weather conditions were quite hot so i swapped my mesh armoured jacked for theirs with wider mesh and more armour. I also used their gloves as my all leather road ones don't give enough feel, and wore one of their adventure helmets with separate goggles. The one item I was very glad of was my mountainbiking Camelbak with a couple of litres of water - absolutely essential.
All told a great day out, the instructors John and Steve kept it safe and fun and the fact we had instruction not just guiding helped to iron out any bad habits.
Highly recommended.
The patience and encouragement from the…
The patience and encouragement from the instructors is just what I needed, I arrived feeling nervous and overwhelmed having never ridden a geared bike. But with the skill and enthusiasm of the instructors was taught to ride and passed CBT. I feel confident with the first step to being a safe rider and will definitely use Phoenix’s training to move forward to larger bikes in the future.
Excellent throughout
From start to finish, everyone was polite, friendly, knowledgeable, so helpful and really professional, especially my instructors Greg and John. The course was well structured and presented, keeping me engaged and learning without an information overload. I had 30 minutes experience before the course, I am now hooked.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.