I struggled contacting them by phone.I waited in the queue and eventually someone answered but only to tell me there was no one available and they would arrange a call back to me that i didnt recieve.... See more
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Review summary
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Reviews shaping this summary
Speaking to someone who assured me I’d hear back from you wishing 3 days which didn’t happen when I phoned last week. I want to discuss my pensions and seem to be unable to do so.
I spoke to 4 number agents 3 was very good 1 I could not understand he spoke very fast and I could not understood all he was explaining so I at to ring back to speak to someone to explain everything a... See more
so far everything is going ok am very happy with you so far hi am just waiting for a phone call from you to let me know when hi can get my money thank you and your team for all the help you have given... See more
Company details
Written by the company
We're proud to be part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond. Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Contact info
United Kingdom
- phoenixlife.co.uk
3.6
Average
6K reviews
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Various staff members
Various staff members , explained patiently what my options were,without offering opinions. The decisions were mine.
15 September 2026
Straight foward no problems
12 September 2026
Very Quick very helpful quality.
8 September 2026
I found the staff personable and…
I found the staff personable and helpful, and explained everything satisfactory.
15 September 2026
Via IFA so not a personal contact
8 September 2026
Still waiting for what I requested.
15 September 2026
Great service
My first contact with Phoenix left me with many questions. Following up, the person I spoke with was incredibly helpful and answered all my questions and helped me get my retirement journey started.
15 September 2026
The staff I contacted were very…
The staff I contacted were very helpful,and were prompt in sorting out my issues.
8 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not happy about how my pension cash out…
Not happy about how my pension cash out has been delt with. I started my claim 28/08/26 and it now is the 21/09/26 and still no payout. My husband started his claim 2.5 weeks later as got paid out last week. All my paperwork went in before his so now happy at all. I was told 10 day payout
28 August 2026
Reply from Phoenix Life
Hi Mrs Hawkins. We’re sorry to hear you’ve not been satisfied with your experience with us. We’ve noted your feedback and will do our best to improve in the future. Thanks, Russ at Phoenix Life.
Customer service is very slow to…
Customer service is very slow to respond to my call.After a conversation with them I was told that they will pass my details to Standard life and they will contact me in 5 to 6 days time. They never did pass the details when I contacted Standard Life
11 September 2026
Prompt return on issue
12 September 2026
I was promised a call back to discuss…
I was promised a call back to discuss an annuity within 72 hours. No call.
4 September 2026
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