Had a problem with my Discovery Sport key system and couldn't work out why there were issues starting the vehicle. Put in new batteries but still no joy - phoned Carla at PCK who suggested the new dur... See more
Company replied
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We had had no luck at all trying to source the right wavelength fob for our grey import Nissan NV350 van from Japan. Bought a fob online which proved to be useless. Our van had arrived in the UK witho... See more
Company replied
Fast reliable service, everyone knows that locksmiths are costly but that’s the only thing I could complain about. Customer service was impeccable and they got my car unlocked within 1 hour of calling... See more
Excellent service! Really helpful customer service via WhatsApp and the technician arrived on time the next day. We have a car that needed a new ignition barrel and rang a number of places who couldn'... See more
Company replied
Company details
Written by the company
Phoenix Car Keys: Your Go-To UK Auto Locksmith Need a quick, reliable auto locksmith in the UK? Phoenix Car Keys has you covered! We're your top choice for expert, friendly locksmith services, offering everything from emergency lockouts to key replacements at competitive prices. Here's why: 24/7 Emergency Service: Locked out? We're here day and night to get you back on the road fast. Skilled Experts: Our experienced team tackles all locksmith needs with precision. Advanced Technology: We use the latest tools for quick, efficient service without compromising your car's security. Fair, Transparent Pricing: Quality service at great prices, with no hidden fees. UK-Wide Coverage: No matter where you are in the UK, we're your local locksmith. Peace of Mind: Fully licensed and insured for your confidence. Choose Phoenix Car Keys for a hassle-free experience and peace of mind every time. Contact us now for service that exceeds your expectations!
Contact info
The Old Mill, Hoveton, Norfolk, NR12 8DA, Norwich, United Kingdom
- 03330065210
- info@phoenixcarkeys.co.uk
- phoenixcarkeys.co.uk
4.2
Great
338 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I called phoenix car keys and in few…
I called phoenix car keys and in few hours they showed up at my door (as promised) and replaced my key and fob in few minutes, excellent service.
2 April 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thanks so much for your review! 😊
We’re really glad we could get to you quickly and get everything sorted without any fuss. Fast, reliable service is what we’re all about! 🚗🔑
If you ever need us again (hopefully not too soon!), we’ll be here.
– The Phoenix Car Keys Team 🔥
Very helpful and informative
Very helpful and informative. They downloaded my manual for me, sent it to me which allowed me to reset my car key fobs. So grateful.
9 April 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your kind words! 😊
We love to sell — but only where necessary. If we can help you sort it without spending a penny, we absolutely will. We're really glad the manual helped and you were able to reset your key fobs yourself! 💪🔑
Always here if you need us again!
– The Phoenix Car Keys Team 🔥
Replacement key barrel
Started with a simple easy call, very friendly gentleman who listened to the issue i had with the car key getting stuck in the ignition, worked out a fare price within a few hours from the call i am now up and running no issues, would very much recommend these guys, Thank you so much
Sarjh
4 April 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for the lovely review! 😊
We're really glad we could get you sorted quickly and fairly – that’s exactly what we aim for! It’s great to hear you're back up and running with no issues. If you ever need us again (hopefully not too soon! 😄), you know where we are.
Thanks again for recommending us – it means a lot!
– The Phoenix Car Keys Team 🔥🔑
Very pleased with the service... Thank you
I was in panic this Sunday when my car alarm kept going off and the remote wouldn't open the car.
I tried my break down company who were no help and wanted me to pay call out fee to come out before randomly calling Phoenix Car Keys.
Mr Miles helped me step by step on the phone and sent me pictures to locate the manual key. He told me my keys were okay but my car battery was flat...which was true and he didn't charge me even after I offered to pay.
Thank you for your help Mr Miles.
Very professional and knowledgeable would definitely recommend to everyone and I'd use again if needed.
23 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there! 😊
Thank you so much for your lovely feedback! We're absolutely delighted we could help you out during such a stressful moment. 🙌 It's fantastic to hear that Mr Miles was able to guide you through the process and get things sorted without any hassle. He's a real star, and we'll be sure to pass on your kind words! 🌟
We’re always here to help, anytime you need us. Your recommendation means the world to us, and we truly appreciate your support. 💪🚗💨
Take care and drive safe!
Phoenix Car Keys Ltd 🔑✨
From start to finish a very…
From start to finish a very professional approach.
From the lady who took my call to the gentleman who came and copied two keys for me with regards my Citroen C4 Picasso Grand.
Also both were very personable and upbeat.
18 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there! 😊
Thank you so much for your fantastic review! We're so happy to hear you had such a positive experience from start to finish. 🌟 Our team takes pride in providing friendly, professional service, and it’s wonderful to know that both the lady on the phone and the locksmith who helped you with your Citroen C4 Picasso Grand made such a great impression! 💪🔑
We truly appreciate your kind words and hope to be of help again whenever you need us. Take care and drive safe! 🚗💨
Best wishes,
Phoenix Car Keys Ltd ✨
I locked myself out of my BMW 1 series…
I locked myself out of my BMW 1 series and other than Phoenix Car Keys, my next best option seemed to be getting my car towed to BMW garage and getting them to make me a new key. Which would have cost an obscene amount if money.
Whilst Phoenix wasn't cheap cheap, it was a significantly better option. So much so that I was concerned it was a scam if I'm honest.
But I paid the deposit and arranged a time for them visit. All done swiftly and professionally. Key works. All good.
Thanks for saving me Phoenix!
24 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your detailed review! 😊 We're so glad you chose us over the expensive trip to the BMW garage. We understand it can feel daunting to trust a service like ours, but we're thrilled we could put your mind at ease and get you back into your BMW 1 Series quickly and professionally. 🚗🔑
Your trust and kind words mean a lot to us. We're here whenever you need us again! Take care and drive safely.
Best regards,
Phoenix Car Keys Ltd
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your kind words! 😊 We're delighted to hear you found our service fast, efficient, and courteous. Providing top-notch assistance is what we aim for! 🚗🔑
We're here whenever you need us. Take care and drive safely!
Best regards,
Phoenix Car Keys Ltd
Highly recommend
Downtime on a work van was kept to the absolute minimum, without paying a premium.
The job was completed professionally and swiftly, in a very friendly manner from the initial enquiry, to completion of the job
20 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your fantastic review! 😊 We're delighted to hear we could minimise the downtime on your work van without charging a premium. Professional, swift, and friendly service from start to finish is exactly what we aim for! 🚐🔑
We're always here to help whenever you need us. Take care and drive safely!
Best regards,
Phoenix Car Keys Ltd
Pheonix car locksmiths
Service was good communications was good and sorted a local auto locksmith within 48hrs. Ben from Cornish locksmiths had car sorted within a morning.
21 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your review! 😊 We're glad you were happy with our service and communication. Getting a local locksmith to you within 48 hours is exactly the prompt service we aim for!
Big shoutout to Ben from our Cornish Locksmith team for getting your car sorted so efficiently within a morning. 🚗🔑 We're always here to help whenever you need us!
Best regards,
Phoenix Car Keys Ltd
From the get go a great experience.
From the get go a great experience.
Kelly the lady on the other side of the phone was courteous, polite, chirpy and very professional.
The same can be said of the engineer who came out to my address to do me two keys.
Also Kelly rang a couple of hours later to ask me how it went , so great after sales service too.
Both keys worked , tried them several times and used them to drive with.
They did the job of the original key.
18 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your fantastic review! 😊 We're delighted to hear you had such a great experience from start to finish. Kelly always strives to provide friendly, professional service, and we're thrilled she made such a positive impression. 📞💪
We're equally pleased to hear our locksmith delivered top-quality work and that both keys are working perfectly for you. It's all about making sure our customers are completely satisfied – even with a follow-up call to double-check! 🔑🚗
Thank you once again for choosing Phoenix Car Keys, and if you ever need us in the future, we’re just a phone call away!
Best regards,
Phoenix Car Keys Ltd
Avoid Avoid
Avoid Avoid , got a new ignition barrel put in , steering wheel rubs plastic now and horn broke , rang back and the MASTER Locksmith said check the fuse and horns just break lmao 288 pound out of pocket avoid like the plaque .......Rip off
17 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We offer a full warranty on our services, and our locksmith has been in contact with you to address your concerns.
After a thorough inspection, it appears your vehicle is experiencing electrical issues that are not related to the physical replacement of the ignition barrel. We were happy to revisit the job to ensure everything was properly checked and to provide you with clarity.
For the issues you're describing, we recommend consulting an auto electrician, as this matter requires expertise beyond standard locksmith services.
We are always here to help and support our customers. Please feel free to reach out if you need further assistance or guidance.
Best regards,
Phoenix Car Keys Ltd
Amazing service
Amazing service, the team was so lovely and very quick to respond to my emergency amazing job would recommend every time
17 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your lovely review! 😊 We're thrilled to hear you had such a positive experience with our team. Providing quick, friendly, and reliable service during emergencies is what we do best! 🚗🔑
Your recommendation means a lot to us, and we're always here whenever you need us. Take care and drive safely!
Best regards,
Phoenix Car Keys Ltd
Vlod was incredible
Vlod was incredible. Polite, professional and extremely quick throughout. Very responsive to the case as well.
17 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you so much for your kind words! 😊 We’re delighted to hear you had such a positive experience with Vlod. His professionalism, speed, and responsiveness are what we strive for in every job. 🚗🔑
We'll be sure to pass along your compliments to Vlod – he’ll be thrilled! If you ever need our help again, you know where to find us.
Best regards,
Phoenix Car Keys Ltd
WARNING
WARNING !!!! I URGE everyone who have given money to these scammers to check their spare key. Be aware of this company. They provided me with 2 keys, Key-1 had a chip to start and unlock the car Key-2 had NO chip inside. AA recovery opened the key which I witnessed it, but when this was relayed to the locksmiths this fraudulent company accused AA recovery of losing it even though I witnessed it was never present in the key. ALBERT claimed the AA lost it and it would be impossible to find outside my families house. Avoid this company!!!! Stay clear!!!!!!!! They're the cheapest on the market for a reason. DON’T be fooled by this team. When you raise an issue with Albert he talks like he’s from a Mafia where as the operator speaks as if he works for King Charles! Avoid this team of scammers !!!!
16 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
We take customer feedback seriously, but we must refute this claim.
You originally purchased two fully working keys, both of which were demonstrated and tested in your presence. Since then, you lost one of those keys, and at some point, you opened your spare key, where the transponder chip was either lost during that process or had been removed previously.
Our technician clearly demonstrated both keys working at the time of service, and we have no control over what happens to them afterward. Your claim that we supplied a non-functional key is false, and we strongly stand by the quality of our work.
We always aim to provide excellent service, as reflected in our many positive reviews. We urge potential customers to verify our reputation on Google and Trustpilot before making any judgments based on misinformation.
Best regards,
Phoenix Car Keys Ltd
Very pleased with this service!
Very pleased with this service!
Having rung various companies looking for a replacement key for my Audi A3, Miles promptly answered phone and offered me a reasonable price.
Dimitri came by on a Sunday and was both professional and friendly and sorted replacement key with automatic locking system.
Highly recommend! Thankyou!
16 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Response to Review:
Thank you so much for your kind words! 😊 We're delighted to hear that Miles was able to assist you quickly and that Dimitri provided a professional and friendly service—even on a Sunday! 🚗🔑
We truly appreciate your recommendation and are always here to help if you ever need us again. Enjoy your new key!
Best regards,
Phoenix Car Keys Ltd 🔥🔑
My experience was great!Kelly at the…
My experience was great!Kelly at the phone was clear and gave me the price,paying a deposit and the next day Craig came and he was very friendly,answering to all my questions and he did his job professionally.Now I can use again my car and I am very happy.Thank you again!
15 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Response to Review:
Thank you for your wonderful feedback! 😊 We're so glad to hear that Kelly provided clear information and that Craig delivered a friendly and professional service. 🚗🔑
It’s great to know you’re happy and back on the road! If you ever need us again, we’re always here to help.
Best regards,
AVOID!! Stolen people AVOID!!!! FRAUD
AVOID!!! BIG FRAUD !!!!STOLEN PEOPLE!!!!
AVOID RUBBER AND FRAUD!!!!!Before you coming I take photos all my old keys blade board shell you reprogramming my old key and STOLEN 185 POUNDS AVOID RUBBER
FRAUD COMPANY!!!!!!!!
You are BIG LIAR!!!!!!!
YOU TELL ME BY PHONE about my key . "YOUR KEY IS BROKEN MAST BE REPLACEMENT!!!!!!"
I ask about reprogramming You tell me NO because no warranty must be REPLACEMENT
And I order two new keys NEW!!!!!! not puzzle!!!!! I did not give any consent to assembly and repair my old key!!!!!!YOU ARE BIG LIAR AND THIEF AND FRAUD!!!!!!
After your job I must have TWO NEW KEYS which I order and my old broken key !!! YOU STOLEN ME saying some stupid explanations LIAR FRSUD AND ROBBER!!!!!!PEOPLE AVOID THIS FRAUD !!!!!!
always take pictures yours old keys shell,blade board
before this scammer comes!!!AVOID!!!
11 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
We take customer feedback seriously, but we strongly refute these false accusations.
You ordered two fully working keys, and we provided you with the option to either:
1️⃣ Match one key to your existing case for consistency, or
2️⃣ Receive two keys in different style cases.
You chose the first option, and both keys were delivered and tested. Since then, you have demanded a third key free of charge, threatening negative reviews if we did not comply.
We are pleased we were able to provide you with a working key, but we cannot provide additional services that have not been paid for.
Our business operates with integrity, and we encourage potential customers to check our many positive reviews to see the quality of service we provide.
Best regards,
Phoenix Car Keys Ltd
Phoned on a Sunday afternoon after…
Phoned on a Sunday afternoon after contacting many other companies and was answered straight away, Guy on phone was helpful and said they sort out next day at mid day. Paid half deposit and told Albert would contact myself with approx time,to which he did,then messaged when on his way,
Albert and his partner then got on with the job straight away with out any fuss and was back on the road within just over a hour with new barrel and a spare coded key.
Great work lads and thanks 👍
10 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thanks for the awesome review! 🚗💨 We’re glad we could get you back on the road without any fuss – that’s how we roll! 😎
Albert and the team (lads and ladies, of course! 💁♀️💁♂️) always aim to make the process smooth and stress-free. We appreciate you trusting us and taking the time to share your experience.
If you ever need us again, you know where we are – ready and waiting like a well-oiled key-cutting machine! 🔑😉
Cheers,
The Phoenix Car Keys Team 🔥🔑
My experience was great
My experience was great. The team member offered me an expertise service. Phoenix is the best.
10 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
What a fantastic review – short, sweet, and straight to the point! 😃 We’re thrilled you had a great experience and that our team could provide expert service. 🚗🔑
Phoenix Car Keys being the best? We won’t argue with that! 😉🔥
Thanks again, and if you ever need us, we’re just a call away!
The Phoenix Car Keys Team 🔥🔑
Wow.
Wow.. what an amazing company!
We were due to go camping, all packed and ready to go when I put my key in the ignition and it wouldn't turn.
The fella on the other end of the phone was extremely polite. Very helpful and was very reassuring that we would still be able to go camping and not have to cancel our arrangements.
For a small fee he put us at the top of the list but the priority and said that he would have someone with us in an hour and a half... That is exactly what happened, and the fella that came to do the actual fix was also extremely polite and very talented indeed... The steering lock was on which would normally be a problem, but not for him... He managed to pick the lock with ease so it would turn once and the steering lock would be released Which made his job a lot easier.. meaning nothing had to be snapped or damaged in the process.
Within 40 minutes, he had a new barrel replaced and a new key cut for my van and we were off camping... We're only an hour late for our check-in but managed to have a lovely weekend because of this company, If not had been for them this wouldn't have been possible.
I phoned around several companies, they all made it sound like a massive deal and scared me away with their prices, said they can't get the parts until later in the week which meant we would had to cancel all our plans and unpack the van.
What a great company. I seriously advise them... And the technician was absolutely unbelievable, such a nice guy too.
Thank you for a great service 😊
1 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Wow… what an amazing review! 😃🏕️ We’re so glad we could save your camping trip and get you back on the road (without any snapped or broken parts – we like to keep things smooth! 😉).
Our team knows how frustrating these situations can be, so we always aim to be fast, reliable, and reassuring. It’s great to hear that both our phone team and technician made the experience stress-free for you.
Thanks for choosing Phoenix Car Keys, and for such a detailed and kind review! If you ever need us again (hopefully not just before another holiday! 😆), you know where we are.
The Phoenix Car Keys Team 🔥🔑
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