Had a problem with my Discovery Sport key system and couldn't work out why there were issues starting the vehicle. Put in new batteries but still no joy - phoned Carla at PCK who suggested the new dur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had had no luck at all trying to source the right wavelength fob for our grey import Nissan NV350 van from Japan. Bought a fob online which proved to be useless. Our van had arrived in the UK witho... See more
Company replied
Fast reliable service, everyone knows that locksmiths are costly but that’s the only thing I could complain about. Customer service was impeccable and they got my car unlocked within 1 hour of calling... See more
Excellent service! Really helpful customer service via WhatsApp and the technician arrived on time the next day. We have a car that needed a new ignition barrel and rang a number of places who couldn'... See more
Company replied
Company details
Written by the company
Phoenix Car Keys: Your Go-To UK Auto Locksmith Need a quick, reliable auto locksmith in the UK? Phoenix Car Keys has you covered! We're your top choice for expert, friendly locksmith services, offering everything from emergency lockouts to key replacements at competitive prices. Here's why: 24/7 Emergency Service: Locked out? We're here day and night to get you back on the road fast. Skilled Experts: Our experienced team tackles all locksmith needs with precision. Advanced Technology: We use the latest tools for quick, efficient service without compromising your car's security. Fair, Transparent Pricing: Quality service at great prices, with no hidden fees. UK-Wide Coverage: No matter where you are in the UK, we're your local locksmith. Peace of Mind: Fully licensed and insured for your confidence. Choose Phoenix Car Keys for a hassle-free experience and peace of mind every time. Contact us now for service that exceeds your expectations!
Contact info
The Old Mill, Hoveton, Norfolk, NR12 8DA, Norwich, United Kingdom
- 03330065210
- info@phoenixcarkeys.co.uk
- phoenixcarkeys.co.uk
4.2
Great
338 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helped with a lost car key and stranded…
Helped with a lost car key and stranded car. Above and beyond service as they had to source a specific specialist for older Volvos, he was also exceptional would recommend to anyone
9 July 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you for your kind words! We’re really pleased we could help get you back on the road — especially with a specialist case like an older Volvo 🚗🔧
We always aim to go the extra mile, and it’s great to hear our technician delivered the level of service we’re proud of. Your recommendation means a lot — thank you again for choosing Phoenix Car Keys! 🗝️⭐
All the best,
The Phoenix Car Keys Team
Brilliant help and saved me money and time. Highly recommend this service. Awesome.
Brilliant help
8 July 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks so much for the great review! We're really glad we could save you both time and money — that’s what we’re here for! 🙌
Really appreciate the recommendation — and we’re always here if you ever need us again.
Phoenix Car Keys 🗝️🚗
Professional and helpful
Wonderfully company and a very good service . I had my ford ignition barrel replaced. This was my first time with this company they gave a good price the job was done same day. Lovely customer service would recommend.
1 July 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you for the kind words! We're so pleased to hear your first experience with us was a positive one — same-day service and great customer care are exactly what we aim for 🙌
Really glad we could get your Ford sorted quickly, and we truly appreciate the recommendation.
Phoenix Car Keys 🗝️🚗
Saved our bacon
After being let down by multiple locksmith services, including the RAC and Mini breakdown, phoenix came through for us promptly, for a reasonable price. And got us out of a real pickle when we locked our keys in the car while on holiday.
Excellent service
6 July 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
We’re so glad we could save your bacon 🐷 after being let down elsewhere — nothing worse than car key trouble while on holiday! Thank you for the lovely feedback and for trusting us to get you sorted quickly and fairly.
Enjoy the rest of your trip — and we’re here anytime you need us!
Phoenix Car Keys 🗝️🚗
Operative turned up dead on time
Operative turned up dead on time, service provided was great
29 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the great review! 😊
We’re thrilled to hear our operative arrived promptly and delivered excellent service. We pride ourselves on being reliable and helpful when our customers need us most.
If you ever need anything else, you know where we are!
Best wishes,
The Phoenix Car Keys Team 🔑
Quick, effective and easy. A bit expensive but good and professional service
Good customer service, quick and efficient. Polite and local!!
3 July 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you for your kind words! 😊
We’re so pleased you found our service quick, efficient, and professional – and that our team were polite and local too!
We understand pricing can be a consideration, but we always aim to deliver great value through quality, reliability and expert support. 🚗🔑
Thanks again for choosing us – we're here if you ever need us in the future!
Best regards,
The Phoenix Car Keys Team
a damn good service from the lad.i…
Just a damn good service from the lad.i can't remember his name but he drove over from sunny scunny to do the job.
24 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks so much for the great feedback! 😄
We’re thrilled to hear you had a damn good service – even if our lad's name escaped you! Driving over from sunny Scunny to get you sorted is exactly the dedication we pride ourselves on. 🚐💨
We’ll be sure to pass this on to the technician – he’ll be chuffed to know his effort made an impression.
Thanks again for choosing Phoenix Car Keys!
Best wishes,
The Phoenix Car Keys Team
Great service all completed the same day
Great service all completed the same day
18 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks so much for the kind words! 😊
We’re really glad we could get everything sorted for you the same day – that’s always our goal 🚀
If you ever need us again (hopefully not too soon! 😉), you know where we are.
Best regards,
The Phoenix Car Keys Team
First class company
Excellent company that I would highly recommend.
Albert got caught in traffic and called to say he was running late. He also offered to still come and do the job then drop the keys to my home another half an hour away.as this wasn't feasible I suggested coming on Monday morning instead. He was here first thing and changed the barrel of our work pickup and supplied a new key as old one was wearing out. First class company with first class customer service and communication.
30 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the brilliant review! 😊
We're really pleased you were happy with the service – Albert is a star and always goes the extra mile (literally this time! 🚗💨).
We really appreciate your patience and flexibility, and we're delighted everything was sorted quickly and professionally.
If you ever need anything in the future, we're just a message away!
Best regards,
The Phoenix Car Keys Team 🗝️
First Class
I would make it ten out five if I could. After getting no results from my local business’s I searched online and found these. One phone call to the excellent Kelly and one hour later I have a technician at my house cutting and reprogramming two new keys.
Ian was a star and explained the whole process and why my old key had stopped talking to the car. Not cheap by any means but absolutely 💯 worth it.
I can’t give any higher marks and thoroughly recommend them.
Many thanks again
Adrian
25 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi Adrian,
What an incredible review — thank you so much! 🌟
We're thrilled we could step in where others couldn't and get you sorted so quickly. Kelly and Ian will be chuffed to hear your kind words — they take real pride in making sure everything runs smoothly and is clearly explained.
We know replacement keys aren’t always a small spend, but we’re really glad you felt it was 💯 worth it.
Thanks again for trusting Phoenix Car Keys — and if you ever need us again, you know where we are! 🗝️🚗
Warmest wishes,
The Phoenix Team
Call handling company only
The initial impression over the phone was quite positive, suggesting a team of in-house engineers. However, this does not appear to be the case. A specific timeframe was agreed upon, with a promised call from the engineer an hour prior to his arrival, which did not happen. It seems there was a price dispute between the engineer and his company. Furthermore, the engineer was still asleep at the scheduled call time, having not received confirmation from them, leading to a disagreement. This information was not communicated to me, and I had to follow up on the appointment myself. While I was eventually provided with the engineer's contact information, and the issue was resolved after waking him, I feel misled and believe I could have saved money by going directly to the source.
18 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi,
Thank you for your honest feedback — we genuinely appreciate it.
We’re really sorry for the confusion around the appointment time and communication on the day. While we strive for precision, occasionally our engineers (especially those who’ve worked late into the night helping other customers) aren’t immediately contactable early the next day, which can cause delay and frustration — and we do apologise.
To clarify, we operate with a trusted blend of directly employed locksmiths and carefully vetted subcontractors. This setup allows us to secure better-than-market pricing and nationwide coverage, while still maintaining control over service quality. That said, we absolutely understand your desire for transparency and a smoother process.
We’re glad the issue was ultimately resolved and would love the opportunity to provide a more seamless experience in future.
Kind regards,
The Phoenix Car Keys Team
Keep asking for a receipt to put…
Keep asking for a receipt to put through my books but nothing happens
19 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi,
Thanks for your patience — and sincere apologies for the delay in getting your receipt through.
This was caused by a simple human error: your email address was unfortunately misspelt when entered into our system. We’ve now corrected this and resent the receipt. Please do check your inbox (and junk folder just in case), and let us know if you still haven’t received it — we’ll get it sorted right away.
We really appreciate your business and your understanding.
Best regards,
The Phoenix Car Keys Team
Great service and price
Great service, went out of there way to fit me in at short notice, managed to beat a quote I’d had from another company and technician was on time and only took 15 minutes for new programmed key and electronic fob. Would recommend 👌
24 May 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you so much for the kind words! We're really pleased we could get you sorted at short notice, beat the other quote, and deliver a quick and efficient service. ⏱️🔐
It’s always lovely to hear when our technicians are on time and make things simple for our customers. We appreciate the recommendation and hope we can help again in the future if needed! 👌
All the best,
The Phoenix Car Keys Team 🗝️🚗
Pheonix were very helpful after a bad…
Pheonix were very helpful after a bad experience with one of the major motoring breakdown services.
I contacted Phenix and arranged for a very pleasant, knowledgeable operative to attend my vehicle who rectified the issue efficiently and quickly.
If only all companies worked this way,life would be so much less stressful.
16 May 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you so much for the kind feedback. We're really sorry to hear you had a poor experience elsewhere, but we're glad Phoenix were able to step in and make things right! 😊
We’ll pass your comments on to the technician – we’re proud of the team and how they go above and beyond to help get customers moving again quickly and calmly.
If only all companies worked this way indeed – we’ll keep doing our best to set that standard! 💪
All the best,
The Phoenix Car Keys Team 🗝️🚗
The company was so quick to respond
The company was quick to respond, clear on options and moved things around to make sure I was able to do the school pick up. They made a potentially stressful day much easier and were helpful and polite. Nice work!
16 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you for such a lovely review! We're so pleased we could help take the stress out of your day and make sure the school run wasn’t disrupted. We know how important that is! 🚗🧒
Our team always aims to be clear, responsive and flexible – it’s great to hear that came through. We really appreciate you taking the time to share your experience 🙌
All the best,
The Phoenix Car Keys Team 🗝️✨
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you for the positive feedback – we're glad you were happy with the service! If you ever need us again, we're just a call away. 🚗🗝️
Best regards,
The Phoenix Car Keys Team
All done by WhatsApp so a little…
All done by WhatsApp so a little apprehensive, but all went really well and man turned up on designated date and time and key cutting was fine. All tested and it worked. Great. Thanks.
3 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you for trusting us — we know WhatsApp-only bookings can feel a little uncertain at first, so we’re really pleased everything went smoothly and to plan! 😊
We’re always here if you need us again.
– The Phoenix Car Keys Team 🗝️🚗
Great Service and Transparency
The contact I spoke with at phoenix car keys was transparent with costs and managed to arrange a locksmith same day. Took a deposit and paid the remainder to the locksmith. 10/10 for the service from Harrison, he couldn't fix the issue the same day but was prompt in obtaining the part and I was back on the road in a matter of days. Price overall was a good price compared to some other competitors. Would definitely recommend 👌
5 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thanks so much for the lovely feedback! We're really pleased Harrison got you sorted — even if not all on the same day — and that the process felt fair and transparent throughout. We always aim to keep things clear, quick, and cost-effective.
If you ever need us again, you know where we are!
– The Phoenix Car Keys Team 🗝️🚗
Very good
I am a carer and use my car most days for work, my car wouldn't turn on as the key wouldn't turn , I rang up and everything was explained thoroughly, what was wrong, how it would be fixed and a break down od the price , Harrison came out a few hours later that day and showed me exactly what was wrong and what he was replacing. Really good customer service, on the same day and came out to me. Thankyou so much.
4 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for your lovely review. We're really glad we could help get you back on the road so quickly — especially knowing how important your car is for your work as a carer. 🙏
It’s great to hear Harrison explained everything clearly and provided a smooth, same-day service. We’ll be sure to pass on your kind words to him!
Thanks again for choosing Phoenix — we're always here if you need us.
– The Phoenix Car Keys Team 🗝️🚗
Miles was absolutely amazing
Miles was absolutely amazing! He talked me through getting into my car on the phone when my key wasn’t working. Even when he realised it wasn’t the key that had broken (the battery was dead) he was really helpful with instructions on what to do next. I will definitely use their service if I ever do have an issue with my key!
8 June 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the lovely review! 🙌 We’re really glad Miles was able to guide you through it — even without a job needed in the end. That kind of support is exactly what we aim for, and it means a lot to hear it was appreciated.
We’ll be here if you ever do need us in future! 🗝️🚗
– The Phoenix Car Keys Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.