Banner for Phoenix

Phoenix Reviews 1,084

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 938 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly service, highlighting the ease and convenience of the process, especially for obtaining prescriptions without pharmacy visits. Many appreciate the fast and hassle-free shipping, with deliveries often arriving on time and well-packed, and the auto-delivery feature is seen as a great aspect. Reviewers also report positive results from the products, with some noting significant improvements in hair growth and overall health symptoms. However, some people mentioned dissatisfaction with the delivery service, citing issues like missed deliveries, packages not being left at the door, or having to pick up items at the post office. A few customers also noted that certain products did not work for them or caused unexpected side effects, and some experienced delays or inconsistencies with prescription refills.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product effectiveness, with many reporting positive results such as... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising its quickness, reliability,... See more

Service

People report positive experiences with service, often highlighting its professionalism, efficiency, and... See more

User experience

Consumers find the user experience to be largely positive, often describing it as simple, efficient, and easy... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers reporting positive outcomes, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have found the doctors and the service team professional and able to accommodate my questions and requests. If there is one thing I would prefer to see is that my prescription be left in the mailbox... See more

Rated 4 out of 5 stars

The company is wonderful and the product seems great. My results are still to be seen but that is more to do with my starting point I think. I’m trying to rebuild a head of hair after 12 years of shav... See more

Rated 4 out of 5 stars

The prescription arrived on a Friday….been taking them on Thursday. I was at home, the doorbell did not ring, however, the notice of delivery was in my mailbox. Went to the postoffice first thin... See more

Rated 5 out of 5 stars

My experience with Phoneix has been Great. Shipping is fast, no hassle. I chatted with the doctor and changed my prescription without any problems. They even held back an order about to ship, refunded... See more


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. Weight Loss Service

About Phoenix

Written by the company

Phoenix helps Canadians access convenient treatments for weight loss, hair loss, erectile dysfunction, and more—prescribed and delivered 100% online. Start your free visit at Phoenix.ca.

24/7 treatment for better health

Online prescriptions
Skip the doctor’s office for responsive healthcare from the comfort of your home.

Discreet, free delivery
Get your personalized treatment plan shipped for free, no pharmacy visit needed.

Unlimited follow-ups
Connect with a licensed provider if questions or concerns arise during treatment.

Contact info

Personalized Healthcare - Fully Online

Licensed physicians, discreet shipping, trusted across Canada

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experence

To be open and honest, sex has never been better. I am in my 60's and it is good to know I am able to have long lasting sex, and not end up going soft.
I do not experience headaches, during or after and I also find I am not crazy parched.
The product is perfect for me.

12 April 2026
Rated 4 out of 5 stars

I've been on finasteroide and monxidil…

I've been on finasteroide and monxidil for 6 months it's pretty decent id say I mean it gives me a fuller and filled in beard but for the hair on my head id say it's decent still got some work to do for the hair but I mean other then that it's pretty decent.

16 April 2026
Rated 5 out of 5 stars

Phoenix fin/min compounded meds

I’m a 26-year-old male with a strong family history of male pattern baldness (multiple relatives on my father’s side). I started using Phoenix compounded finasteride/minoxidil in the last week of October. It’s been a few months now, and I’ve noticed a clear improvement in hair density—especially in areas that were thinning before. My hair feels thicker overall, not just cosmetically but in actual coverage. So far, I haven’t experienced any side effects, which was something I was initially concerned about with finasteride. Application has been straightforward and easy to stay consistent with. Obviously, it’s still early in the long-term timeline for hair regrowth, but based on what I’ve seen so far, the results are promising. I’ll continue using it and monitoring progress.

15 April 2026
Rated 4 out of 5 stars

I have found the doctors and the…

I have found the doctors and the service team professional and able to accommodate my questions and requests. If there is one thing I would prefer to see is that my prescription be left in the mailbox if I am not home. It is a little inconvenient when I miss the delivery and have to go to the post office afterwards.

14 April 2026
Rated 5 out of 5 stars

Life Changer

Every interaction I have had has been positive, and very easy. I enjoy the products, and find them very effective for my needs. This definitely made a difference for me.

13 April 2026
Rated 3 out of 5 stars

Crazy expensive and feels like a very…

Crazy expensive and feels like a very big deal to reach anyone.

Note: Phoenix immediately responded giving me a credit and addressing my cost concern. I loved the credit!
There are human beings behind the website 🤓

12 April 2026
Phoenix logo

Reply from Phoenix

Hi there,

Thank you for taking the time to share your feedback — we take all patient concerns seriously. We've reached out to you directly to discuss your experience and see how we can help.

Best,
The Phoenix Team

Rated 5 out of 5 stars

Great Service!

I was able to obtain my prescription without having to go to the pharmacy, which can be embarrassing. The auto-delivery is a great aspect. The product works as expected. The service is professional and friendly. I have no complaints.

13 April 2026
Rated 5 out of 5 stars

Praiseworthy product!

This is an excellent product. It works very well as advertised! I’m confident that many men of any age would benefit from this product. Thank you!

13 April 2026
Rated 1 out of 5 stars

The finasteride medication didn’t work…

The finasteride medication didn’t work for me. Caused side effects, potentially coincidental but nonetheless I have had to stop.

12 April 2026
Phoenix logo

Reply from Phoenix

Hi there,

Thank you for taking the time to share your feedback — we take all patient concerns seriously. We've reached out to you directly to discuss your experience and see how we can help.

Best,
The Phoenix Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look