phivillaus.com Reviews 228

I ordered a four seater outdoor sofa and table. I received my order it’s missing apart therefore I can’t even put it together and no one has responded to my emails or my phone calls. This company is a scam. It is horrible and they need to stop it from advertising. Home Depot sells these products and they need to stop. It is a horrible company.

While the furniture is nice, the directions to assemble (the chairs for an outdoor dining set) are condensed into four intense steps that were very difficult to follow. Additionally, the holes sometimes were not “constructed properly” for the screws to fit in. It was just an overall pain in the ass to assemble. I’m not an idiot in following directions nor putting furniture together, but it took about an hour a chair to put together, which I think is insane.

We ordered a big carport for our RV, but there was a glitch in delivery. PhiVilla was on top of the order all the way. They kept in touch and rescheduled the delivery - all with an amazing turnaround time. We are very impressed e with their customer service! Thank you Phi Villa!!

When assembling the product we purchased it was missing an item. We contacted them and received the item in three days. Outstanding Customer Service

Absolutely terrible customer service from PHI VILLA. It has been over a month since ordering and the furniture is still missing parts and hardware, making it unusable. They do not return phone calls, and the only responses come through email in the middle of the night with no real resolution. This has been one of the worst customer service experiences I’ve ever had. Save yourself the frustration and DO NOT PURCHASE from this company.

Bought a patio set just over 1 year ago and the paint is already peeling and the metal rusting. It is underneath a covered patio and may only get wet during hard wind and rain. Reached out to customer service and they would not stand behind their product even after providing pictures.

I'm giving a 4 star rating and not 5 star because the first table shipped to me was defective. The defect was bad enough that this should have been found during quality control. The table was defective due to the manufacturing process, not because the table was damage during shipping. I had to go through the process of reporting the defective to the company. To the companies credit, they responded to my email fast over a weekend, impressive. The company shipped out a new table on the following Monday which I received a few days later. The new replacement table assembled just fine and is wonderful. The company did a great job of responding to my issue.

It was frustrating that we received two pieces of our outdoor couch that were unusable but we were very satisfied with the quick response time and remedy provided by the team.

Great customer service, prompt delivery of parts we needed.

I had a problem with two of the chair legs from the patio set. I contacted the company and they responded promptly with replacements and followed up with me throughout the process.

The customer service was fantastic with the help with my garden furniture the problems where all resolved within a week I was kept informed almost every day

the customer help line. I ran into assembling a gas grill and went online for help for my questions on assembling the grill three times. Each time they responded to me within the day, answering my questions.

We purchased a patio set last year but didn't put everything out until about 3 weeks ago. That is when we discovered that we were missing several cushion covers. I emailed the customer service team and they responded immediately. They asked for some photos that we gladly provided. Soon after that, I received an email that my cushion covers were on the way! The cushion covers arrived about two weeks later.

Very happy with product and customer service! Received some parts that were wrong but after emailing and confirming what we needed replaced customer service was very quick to ship the correct parts! Happy with our new set of furniture and TY customer service!!

I do not recommend buying unassembled. The screw hole patterns are not accurate, the screws are painted aluminum and will easily strip. The cross bracket flanges are not straight. Once the chair is assembled per instructions you will have to shape bend/racking the chair for all 4 legs to sit on the floor at the same time. Assembly can be time consuming especially if you use the Allen wrench that’s furnished. I would only consider buying again only if assembled. You have to remember these chairs are made in China! They are not much better than the similar chairs at Walmart that are assembled for $29.97.

Farrah from Customer Service was fantastic to work with on an incorrect part in one of the chairs. The timing of responses was great, very clear directions.

I purchased the Summit Stackable Patio chairs from this company. First of all Fed Ex delivered package that was banged up and had a hole in the side of the box. The guy brought the package to the door then came back with 3 screws that must have been floating around in his truck. I ended up missing some screws and the company knocked $$ off my order. Very nice as it was not their fault. They also answered quite a few questions I had and responded almost immediately. My son ended up putting them together and as it turned out, they were fairly easy to assemble.

The customer service was top notch, the product was not. I would give 5 stars for service, 1 star for product. Bought a patio set and the seat was broken, table was dented. Shipping boxes looked terrible. Replacement seat was fine, replacement table had noticeable scratches and missing paint. I will have to touch it up or risk rust. Unhappy that a new table isn’t in new condition. It doesn’t affect function but it’s dissatisfying. The speed of delivery was great though. 3 stars because they have excellent workers.

HORRIBLE. We bought an outdoor patio set. It came very quickly, but as soon as we put it together there were parts missing. Pieces of the cushion were missing and holes werent aligned to screw. I reached out to the company and they refused to send us a new replacement. They asked us to pay for the parts and for the mistake that they made. Ridiculous