Phi Phi Tours Reviews 136

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My husband and I came to Phuket for our honeymoon and we booked a private long tail boat to explore Phi Phi Island! The process from beginning to end was smooth and we did not run into any issues. Foo... See more

Rated 5 out of 5 stars

We had relaxing day on private speed boat to PhiPhi Islands as everything was well taken care of from hotel pick-up until drop-off in the afternoon. Crew was very kind and attentative and we were able... See more

Rated 5 out of 5 stars

Company was absolutely professional.. they day, the arrangements and the catamaran was perfect! The crew was so accommodating and friendly. Will definitely be using phi phi tours again when in Phuket.... See more

Rated 4 out of 5 stars

We participated in two private excursions to Phi Phi and James Bond Island. We appreciated the punctuality and the staff's willingness to accommodate our needs. The crew was highly professional. O... See more

Company details

  1. Boat Tour Agency

Written by the company

Private Boat Tours around Phi Phi Island


Contact info

4.8

Excellent

TrustScore 5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

we rented a 65 ft yacht

we rented a 65 ft yacht, excellent service with four crew on board. We visited all the islands, drinks and food were good and available. What is not included, they have the option to purchase on the spot. excellent experience, I recommend it.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Booked speedboat tour of Phi Phi…

Booked speedboat tour of Phi Phi island. Had a fantastic day and would recommend this company to anyone looking for a day planned and organised to suit their needs. Simple to organise and they were very attentive to make sure we had everything needed during the trip. Would use them again if back in Phuket.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Well organised and good value for money

What a fantastic trip with Phi Phi tours, everything ran smoothly and we got to see some of the fantastic sights of Thailand without being cramped on a boat with loads of people.

Cannot thank them enough! 👌

5 March 2024
Unprompted review
Rated 5 out of 5 stars

One of the best tours I have been on

One of the best tours I have been on. What an unforgettable experience. From pickup to drop off everything went well and our captain did a great job taking us around the phi phi islands. The fresh fruit and great views were the best.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

PERFECT 😍

The best trips only trough this company ! No complaint. I genuinely think that this company is best in Phuket . Exactly on time . Responsive ,helpful and the staff speak proper English which is not always sure thing in Thailand . Absolutely love it . Our second trip to phi phi was dreamy again .

9 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

My husband and I had a great experience! The communication was great, the captain was awesome. Great company, I highly recommend.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

great experience

We had a great experience! From the start to the end of our private Koh Phi Phi boat tour it was perfect. Our driver was waiting outside early for us, showed us where to pick up the ferry tickets, and our longtail boat driver had a sign with our names. We had a wonderful day and highly recommend this company.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

BOOK them! You won’t regret it.

This was my favorite day of the 10 we spent in Thailand (Bangkok & Phuket)! The boat staff were so nice and hospitable! They made sure we had a great time. We did a long tour to “James Bond Island.” The boat itself was beautiful and perfect for my group of 5 (we did the 53ft yacht). The included lunch was one of the best meals we had! The bedrooms were comfy and everything was so clean. We also kayaked with a guide and played with water toys on our last stop. My friends loved it! I’m so pleased with my boat choice and would hands down choose Phi Phi tours again!

4 December 2023
Unprompted review
Rated 5 out of 5 stars

53ft yacht experience

I paid for their 53ft yacht with a group of friends, mix of older and young people. We went to James Bond island, along with a couple other destinations.

It was an amazing experience, the crew (of 5 including captain) were friendly, helpful, and overall a joy to be around. Service was excellent.

We were spoon fed all the information we needed, all the equipment was provided, everything was well planned so all our group had to do was focus on having fun and enjoying ourselves.

All equipment provided was new, up to date, no safety issues. I cut my finger and was immediately provided first-aid assistance. Lunch was delicious. I don't know what else to say, we had a lot of fun.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent tour- the captain knows the…

Excellent tour- the captain knows the area really well. Took us to some of the best snorkelling spots. Allowed us to enjoy private time as a couple.

Go for it. Trustworthy and reliable.

Points to improve- maybe the lunch can be a bit more elaborate but the fruit platter was excellent. Also you can't overeat in the sea anyway :)

4 December 2023
Unprompted review
Rated 1 out of 5 stars

I could’ve died

I would first like to start off with I’m incredibly disappointed in the service I received. I paid close to $500 USD for a service no where near advertised.
The captain was nice however he was smoking a cigarette when he approached me off the boat as well as attempted to smoke in my presence again before departing to go back to the port. This was fairly inconsiderate as everyone isn’t a fan of cigarette smoke.
I advised the team when booking that I’m allergic to peanuts. The paper boxes “lunch” they provided of chicken fried rice was prepared in peanut oil. The peanut inconsideration could have cost me my life. This is NOT ok.
The advertisement is grossly misrepresented. The set up you guys pictured for the long boat is not what I received. There was the rice in a box and one pineapple.
It’s disheartening that this had to be my experience.
I advised the crew of this and there was no alarm in the handling of my issue on board, I had to go find a shop that sold allergy medicine as I felt my throat closing up.
The owner reached out apologizing and offered to send a gift to my room. The flower was nice but I’d rather my money back. I left the tour an hour early and had to cancel my evening plans in my last day due to the aftermath of my allergy and the poor service received.
Instead of considering what I went through and offering a refund which any good business focused on service and not money would have done they opted only to return about $60 from the near $500 I spent.
If I return to Thailand I will not be doing business with this company again.

12 November 2023
Unprompted review
Phi Phi Tours logo

Reply from Phi Phi Tours

We sincerely apologize for any inconvenience and distress you experienced during your tour with us. Your comfort and safety are our top priorities, and we regret that your experience did not meet your expectations.

Regarding the price discrepancy, we would like to clarify again that the tour you opted for is priced at 11,900 THB (~$330) as already clarified via Whatsapp earlier today. We understand there might have been a misunderstanding regarding our tour packages. The ‚standard’ boat tour, which you selected, differs from our ‚premium’ 16,900 THB (~$460), which could explain the differences from the advertisement you referred to.

Our advertising is by no means misleading. We have clearly presented our packages before your booking. Please scroll up in our Whatsapp conversation.

We are also very concerned to hear about your experience with the captain smoking and the issue with the food provided. We have strict policies against smoking near our guests and take food allergies very seriously. Your feedback has been passed on to our crew to ensure such incidents do not recur.

We appreciate your acknowledgment of the gesture from the owner of our company, who sent a bouquet and an apology letter to your hotel regarding the mishap with the food, although we understand that it does not fully compensate for the experience.

We would like to further discuss this matter with you and see how we can make things right. Your satisfaction is important to us, and we are committed to improving our services based on your feedback.

Please feel free to reach out to us directly to discuss this further. We hope to have the opportunity to welcome you again under better circumstances and provide you with the quality experience that so many of our guests have enjoyed.

Sincerely,

your Phi Phi Tours Team 🙏

Rated 5 out of 5 stars

booked the tour last minute the night…

booked the tour last minute the night before and got a response straight away. car came to pick us up in the morning and everything was organised perfectly. had the best experience on the private longtail boat and driver for the boat was amazing too.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Don’t hesitate, BOOK NOW! #noregrets

Our captain Tuk was amazing! He was friendly and helpful throughout our tour. We had such good weather and saw some of the most breathtaking views in Phi Phi. We were able to customize our itinerary without issue, which we loved the most about our day. We were on our own watch, and had no one rushing us at each of the locations. I would definitely recommend this company to whoever is looking to have an unforgettable experience in Phi Phi!

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Definitely a great experience

Definitely a great experience. The capitan was very friendly and helpful and did tell us where to go snorkelling in clear and not too busy places. Since snorkelling was what we were looking for it has been fantastic.
The overall organisation was perfect and did not have any problem with hotel pick up and return as well as with the public speedy boat transfer to Phi Phi.

30 April 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look