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Phillips & Cohen Associates (UK) Ltd. Reviews 

815
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally compassionate, understanding, and professional, especially when dealing with sensitive situations like bereavement. People frequently highlight the helpfulness and kindness of agents who provide clear explanations and guidance, making difficult processes much easier. The service is often described as excellent, with many appreciating the supportive and empathetic approach received. However, some people mentioned issues with persistent contact, reporting that they continued to receive communications or calls despite requests to stop. Additionally, a few other people also felt that the payment process was problematic, citing concerns about receiving debt collection letters too soon after a bereavement or experiencing difficulties with online payment systems.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as lovely, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the compassionate and helpful... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the empathy,... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers expressing dread and nervousness about... See more

Payment

Users describe negative interactions with payment, including concerns about debt collection practices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

Rated 5 out of 5 stars

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more

Company replied

Rated 5 out of 5 stars

Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... See more

Rated 5 out of 5 stars

I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively list... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Insurance Agency

Written by the company

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.


Contact info

4.8

Excellent

TrustScore 5 out of 5

815 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(815)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gentleman was very polite

Gentleman was very polite, helpful and respectful that we had only lost our father a few months ago.
He clearly explained that any remaining household bills go to them and once we have access to money from a estate we pay a final bill.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

My recent conversation with Malcolm was the last in over a year of conversations with various people; and I cannot fault the service I received. From the first to the last all staff have been friendly, kind, knowledgeable and supportive. They have all demonstrated empathy and understanding and taken the time necessary to listen and explain. Other companies could benefit from such excellent customer service

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Everything was explained clearly

Everything was explained clearly and I did not feel pressured. I was shown empathy when I explained that this was being asked for almost a year to the date if the 1st anniversary of my husbands death. He died 17 April last year so it was a year to the day when he had died.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely service

I called to discuss my late Mum’s account. Ellie made the process easy - she was friendly, helpful and asked only what she needed to know. Nothing invasive and then explained the next steps (in my case none). Thanks for making it easy.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Kind and helpful

I recently contacted P&C as I had to deal with my late mother's affairs. I spoke to a lovely lady named Donna who went through all the details with me. She helped me through the whole process and put me at ease. I wish everyone I'd dealt with had been as kind as her, I'm very grateful.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Sensitive service

Nadia was polite and very caring at this difficult time. She made it all very straightforward to close my late husband's account.

15 April 2026
Unprompted review

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