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Phillips & Cohen Associates (UK) Ltd. Reviews 

815
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally compassionate, understanding, and professional, especially when dealing with sensitive situations like bereavement. People frequently highlight the helpfulness and kindness of agents who provide clear explanations and guidance, making difficult processes much easier. The service is often described as excellent, with many appreciating the supportive and empathetic approach received. However, some people mentioned issues with persistent contact, reporting that they continued to receive communications or calls despite requests to stop. Additionally, a few other people also felt that the payment process was problematic, citing concerns about receiving debt collection letters too soon after a bereavement or experiencing difficulties with online payment systems.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as lovely, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the compassionate and helpful... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the empathy,... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers expressing dread and nervousness about... See more

Payment

Users describe negative interactions with payment, including concerns about debt collection practices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

Rated 5 out of 5 stars

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more

Company replied

Rated 5 out of 5 stars

Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... See more

Rated 5 out of 5 stars

I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively list... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Insurance Agency

Written by the company

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.

Contact info

4.8

Excellent

TrustScore 5 out of 5

815 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(815)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Disgraceful business

Disgraceful business. Chasing me for money from my late husband. Phoning his phone in the middle of the night repeatedly. midnight, 2am etc. Hope your pieces of silver are worth it.

1 June 2026
Unprompted review
Phillips & Cohen Associates (UK) Ltd. logo

Reply from Phillips & Cohen Associates (UK) Ltd.

Good morning, thank you for highlighting your concerns and please be assured that we would treat that sort of incident very seriously. We have incredibly strict systemic controls in place to prevent any sort of contact attempts outside of our standard operating hours, so the behaviour you describe is not something we would permit. We also keep detailed records of everything we so do. So that we can investigate your specific concerns, we would sincerely appreciate it if your could share the phone number dialled in private to feedback@phillips-cohen.co.uk so that we can review our records and confirm accordingly. We are proud to be bereavement partners to many of the UK's leading organisations and as such, we are committed to the highest levels of customer service and standards of behaviour, so please allow us to investigate and provide some reassurance. Many thanks.

Rated 5 out of 5 stars

Exceeded expectations

I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively listened to me. Overall I felt informed and understood what the next steps were.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Very empathetic service

Very empathetic service. Patient, kind, clear.
Enquiry resolved with care, compassion, understanding and clarity. All very important at a very difficult time

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Top class customer service

The agent ladie i spoke with was so professional and so understanding and made everything totally easy with the bereavement process. Thank You

29 May 2026
Unprompted review

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