Pharmica Pharmacy Reviews 

52,135
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 5,668 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often receiving their orders promptly or even the next day. Many people highlight the ease of use of the website and the straightforward ordering process, making it convenient to access necessary products. The service is frequently described as excellent, with consumers appreciating the careful health checks and the supply of genuine, effective products, ensuring a safe and reliable experience. However, some customers also noted occasional issues with delivery. These included orders taking longer than expected, items not being delivered, or receiving an incorrect product.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Service

People report positive experiences with service, often highlighting its speed, efficiency, and ease of use.... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and efficiency from... See more

Product

Users describe positive interactions with product, often highlighting its effectiveness and quality, with... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to navigate menu & didn’t take long to join up (confirmed who I was via email address/mobile number) Product arrived within 48 hours & they kept me informed of progress. Reasonably priced... See more

Company replied

Rated 5 out of 5 stars

Another great experience with Pharmica, ordered one day arrived the next, you cannot get better service than that. Well packaged and the product "does what it says on the tin" and at a good price.

Company replied

Rated 5 out of 5 stars

Friendly, efficient, easy and most of all safe service received throughout order to delivery. Received 2 follow up calls to check everything is ok. Would highly recommend.

Company replied

Rated 5 out of 5 stars

I have been using pharmica pharmacy for a while now for various problems and my orders have always been dealt with promptly and recieved by myself in good time never had a problem .so will continue t... See more

Company replied


Company details

  1. Pharmacy
  2. Drug Store
  3. Online Pharmacy
  4. Online Prescription Medication Vendor
  5. Vitamin and Supplements Store
  6. Weight Loss Service

About Pharmica Pharmacy

Written by the company

Pharmica is the UK's leading online pharmacy, ranked #1 on Trustpilot in the Pharmacy, Online Pharmacy, Chemist, Online Prescription Medication and Medical Supply Store categories.

We've served over 1.8 million customers and have earned over 230,000 independently verified reviews, providing free online consultations and dispensing a broad range of MHRA-approved treatments from our Central London-based pharmacy.

We use cutting-edge technology and automation to continuously innovate our services as part of our unwavering commitment to patient care, convenience and confidentiality.

As we continue to grow, we remain dedicated to maintaining the highest standards of service, reflected in our ever-expanding range of treatments and dedication to bringing you health advice based on the latest medical research and NHS guidelines through our popular email newsletter and Health Hub articles.

Experience an online pharmacy service a class above with Pharmica.

Free Delivery
We offer free delivery on orders above £50.

Subscribe and Save
Get your treatments on time, every time with Pharmica subscriptions - 10% OFF and free shipping on all orders.

Price Guarantee
If you find a cheaper treatment elsewhere, we'll refund the difference.

Loyalty Points Program
For every £1 you spend at Pharmica, automatically earn 3 points. When you have collected enough, you may redeem your points to use on a future purchase.

Pharmica Refer A Friend Program
Every friend or family member you refer to Pharmica gives them 10% off their first purchase with us. Once their order is dispatched, you get 10% off as well.

Quality Treatments
We source the highest-quality treatments approved by the Medicines and Healthcare Products Regulatory Agency from trusted suppliers.

Exceptional Customer Service
Whether you call us, chat with us live on our website, SMS or email us, our experts will be there to help you find the right treatment.

Pharmica Price Promise

We won’t be beaten - and that’s a guarantee

We won’t be beaten - and that’s a guarantee
We know how important it is for patients to find the best treatment at the best value. For that reason, we promise to refund the difference if you find a registered UK online pharmacy that offers the same product with a private prescription and comparable service conditions for a cheaper price within 14 days of your purchase.

Contact info

4.9

Excellent

TrustScore 5 out of 5

52K reviews

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4.9

All reviews

(52,135)

5,539 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

10 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Kevin,

Many thanks for your review. We’re pleased to hear that you found our service fast and efficient. At Pharmica, we’re proud to provide a reliable and professional experience for our customers, ensuring a smooth process from start to finish.

If you ever have any questions or need assistance, please feel free to get in touch with our pharmacy team on 0207 112 9014 or via our live chat at www.pharmica.co.uk.

Natalia, Pharmica.

Rated 5 out of 5 stars

Easy no nonsense ordering and…

Easy no nonsense ordering and exceedingly prompt at delivering.

1 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear David,

Your feedback is very much appreciated. We’re delighted to hear that you found our ordering process simple and straightforward, and that your delivery arrived promptly. At Pharmica, we understand how important a smooth and efficient service is, and we’re pleased to know your experience reflected this.

If you ever have any questions or need assistance, please feel free to get in touch with our pharmacy team on 0207 112 9014 or via our live chat at www.pharmica.co.uk.

Natalia, Pharmica.

Rated 5 out of 5 stars

Great company

Great company. Fast service with excellent stock

3 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Customer,

It’s a pleasure to hear you’ve had a positive experience with us. We’re pleased to know that you found our service fast and reliable, and that you were happy with our stock availability. At Pharmica, we’re committed to providing an efficient and professional service that our customers can depend on.

If you ever have any questions or need assistance, please feel free to get in touch with our pharmacy team on 0207 112 9014 or via our live chat at www.pharmica.co.uk.

Natalia, Pharmica.

Rated 5 out of 5 stars

Reliable service

Have been using Pharmica for a while now. Reliable service and good prices. Ordering is easy.

10 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Mike,

We truly appreciate your feedback. We’re delighted to hear that you have been using Pharmica for some time and continue to find our service reliable, our prices competitive, and our ordering process easy. At Pharmica, we’re committed to providing a smooth and dependable service that our customers can trust.

If you ever have any questions or need assistance, please feel free to get in touch with our pharmacy team on 0207 112 9014 or via our live chat at www.pharmica.co.uk.

Natalia, Pharmica.

Rated 5 out of 5 stars

Nice and quick delivery and easy to…

Nice and quick delivery and easy to order and at decent prices

11 June 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Gareth,

We’re grateful for your kind words and support. We’re pleased to hear that you found our ordering process easy, our delivery service quick, and our prices competitive. At Pharmica, we understand how important convenience, efficiency, and value are to our customers, and we’re delighted that your experience reflected this.

If you ever have any questions or need assistance, please feel free to get in touch with our pharmacy team on 0207 112 9014 or via our live chat at www.pharmica.co.uk.

Natalia, Pharmica.

Rated 5 out of 5 stars

excellent service and product advice

17 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Colin,

Thank you for sharing your feedback. We’re delighted to hear that you were happy with our excellent service and the advice provided by our team. At Pharmica, we’re committed to offering professional support and a reliable service to ensure our customers feel confident throughout their experience.

If you ever have any questions or need assistance, please feel free to get in touch with our pharmacy team on 0207 112 9014 or via our live chat at www.pharmica.co.uk.

Natalia, Pharmica.

Rated 5 out of 5 stars

Great service

Quick. . Efficient... no issues at all.

6 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Polly,

Thank you for taking the time to share your experience. We’re delighted to hear that you were happy with our quick and efficient service and that everything went smoothly. At Pharmica, we’re committed to providing a reliable and professional service that our customers can trust. We truly appreciate your feedback and are pleased to know you had a hassle-free experience with us.

If you ever have any questions or need assistance, please feel free to get in touch with our pharmacy team on 0207 112 9014 or via our live chat at www.pharmica.co.uk.

Natalia, Pharmica.

Rated 5 out of 5 stars

Survey answer

Very good service

17 June 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Customer,

Thank you for taking the time to share your experience. We’re delighted to hear that you were pleased with the service you received. At Pharmica, we’re proud to offer a fast and professional service that our patients can rely on, and it is rewarding to know your experience reflected the high standards we strive to deliver.

In the meantime, please don't hesitate to contact our pharmacy team directly at 0207 112 9014 or via our on-site live chat at www.pharmica.co.uk if you need any additional assistance.

Leona, Pharmica.

Rated 5 out of 5 stars

Another great experience with Pharmica

Another great experience with Pharmica, ordered one day arrived the next, you cannot get better service than that. Well packaged and the product "does what it says on the tin" and at a good price.

12 May 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Stuart,

We’re grateful for your kind words and support. It’s fantastic to hear that you’ve enjoyed another positive experience with Pharmica and that your order arrived the very next day. We’re also pleased that you found your order well packaged and good value for money. At Pharmica, customer care and clinical excellence are always at the heart of what we do, and we work hard to provide a reliable, efficient service our customers can trust every time they order.

Should you need any additional assistance, please reach out to us at 0207 112 9014 or speak to one of the pharmacy team via our on-site live chat at www.pharmica.co.uk.

Leona, Pharmica.

Rated 5 out of 5 stars

So easy to order from this pharmacy

So easy to order from this pharmacy. Quick delivery too. Very happy with the service.

24 June 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Linda,

Thank you for sharing your feedback with us. We’re delighted to hear that you found our ordering process simple to use and that your delivery arrived quickly. At Pharmica, we understand how important timely delivery and clear communication are to our customers, so it is wonderful to know you were very happy with the service you received.

If you ever have any questions or need assistance, please feel free to get in touch with our pharmacy team on 0207 112 9014 or via our live chat at www.pharmica.co.uk.

Leona, Pharmica.

Rated 5 out of 5 stars

Easy ordering product came quickly

9 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Sally,

We truly appreciate your feedback. We’re pleased to hear that you found it easy to place your order and that it arrived promptly. At Pharmica, efficiency, affordability, and quality care go hand in hand, and we are committed to making every customer's experience as smooth and convenient as possible.

In the interim, please don't hesitate to contact our pharmacy team at 0207 112 9014 or by utilising our on-site live chat at www.pharmica.co.uk if you require any additional assistance.

Leona, Pharmica.

Rated 5 out of 5 stars

Excellent service.

Excellent service.. arrived extremely quickly and very discreet.

16 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Victoria,

Thank you for your thoughtful and valued feedback. We’re delighted to know that you were impressed with both the speed of our service and the discreet delivery of your order. At Pharmica, providing safe, reliable, and discreet healthcare you can trust is at the heart of everything we do, so your kind comments are greatly appreciated.

Should you need any additional assistance, please reach out to us at 0207 112 9014 or speak to one of the pharmacy team via our on-site live chat at www.pharmica.co.uk.

Leona, Pharmica.

Rated 5 out of 5 stars

Straight forward transaction

Straight forward transaction. The first order took a little longer than expected, but thst was due to awaiting a review. No problems.

5 June 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Suzanne,

We appreciate you sharing your experience with us. We’re pleased to hear that your ordering experience was straightforward and that everything went smoothly following the initial clinical review. As part of our commitment to safe and responsible care, some first-time orders require additional assessment, and we appreciate your patience during this process. We’re delighted that everything was completed without any problems.

In the meantime, please don't hesitate to contact our pharmacy team at 0207 112 9014 or via our on-site live chat at www.pharmica.co.uk if you need any additional assistance.

Leona, Pharmica.

Rated 5 out of 5 stars

Easy to order what I needed and it…

Easy to order what I needed and it arrived promptly

1 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Trish,

Many thanks for your review. We’re so pleased to hear that you found it easy to order exactly what you needed and that your delivery arrived promptly. At Pharmica, we’re proud to offer a fast and professional service that our patients can rely on, and it is rewarding to know your experience reflected this.

If you require any additional assistance, please don’t hesitate to contact us at 0207 112 9014 or speak to one of the pharmacy team via our on-site live chat at www.pharmica.co.uk.

Leona, Pharmica.

Rated 1 out of 5 stars

DEMANDS PHOTO ID TO PROCESS ORDER

This company wanted a copy of photo ID, driving license or passport, before they will process my order. I am a British citizen attempting to order an over-the-counter product for shipment to London. Why do you need a copy of my driving license/passport? Seems very fishy so I cancelled the order.

13 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Hello,

Thank you for taking the time to leave us your review.

I am sorry to hear that your experience did not meet your expectations.

I have looked into your order and discussed this with our pharmacy team. I can confirm that your order was placed on hold as we required additional identity checks. This was because there was inconsistent information provided during the order process, so we needed to clarify some details before your order could be processed.

As a GPhC-registered pharmacy, we are required to follow strict regulatory and patient safety procedures. Although the product you ordered is available over the counter, additional identity checks may be required in certain circumstances before an order can be approved.

We are a fully GDPR-compliant registered pharmacy, and all personal data is handled in strict accordance with UK data protection regulations.

I appreciate that this request may have seemed unexpected, particularly when ordering an over-the-counter product. However, these checks are in place to protect our patients and ensure that we supply medication safely and in accordance with our regulatory obligations. I have also shared your feedback with the relevant team, as providing more context at the time of the request would help explain why these checks are sometimes necessary.

I hope this clarifies the situation and that we get a chance to welcome you back to Pharmica soon. If you require any additional assistance, please do not hesitate to call our pharmacy team on 0207 112 9014 or use our on-site live chat at www.pharmica.co.uk.

Leona, Pharmica.

Rated 5 out of 5 stars

Always excellent

Always excellent, prompt professional service at all times, also love the points rewards

16 July 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Claire,

We truly appreciate your feedback. We’re delighted to hear that you’ve consistently received excellent, prompt and professional service from our team. At Pharmica, we’re committed to providing a reliable and efficient experience for our customers, and it’s fantastic to know that you also value our rewards programme.

If you require any additional assistance, please don’t hesitate to contact our pharmacy team on 0207 112 9014 or via our on-site live chat at www.pharmica.co.uk.

Natalia, Pharmica.

Rated 5 out of 5 stars

Great

Easy to use website, clear information and speedy delivery 10 out of 10.

29 June 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Customer,

We’re so pleased to receive your feedback, thank you. It’s wonderful to hear that you found our website easy to use, the information clear, and your delivery experience speedy. At Pharmica, we understand how important a simple and efficient service is for our customers, and we’re delighted that your experience met your expectations.

Should you need any additional assistance, please reach out to us at 0207 112 9014 or speak to one of the pharmacy team via our on-site live chat at www.pharmica.co.uk.

Natalia, Pharmica.

Rated 4 out of 5 stars

very good

happy to use it

19 March 2026
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Dimitar,

Thank you for sharing your feedback with us. We’re pleased to hear that you’ve had a positive experience and are happy to use our service. At Pharmica, we’re committed to providing a reliable, professional and convenient experience that our customers can trust.

In the meantime, please don't hesitate to contact our pharmacy team at 0207 112 9014 or via our on-site live chat at www.pharmica.co.uk if you need any additional assistance.

Natalia, Pharmica.

Rated 5 out of 5 stars

Great service

Excellent service and a thorough check before meds are prescribed.. Very pleased and will use again.

25 June 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Patricia,

Thank you for taking the time to share your feedback. We’re delighted to hear that you were pleased with our excellent service and the thorough checks completed throughout the process. At Pharmica, customer care and clinical excellence are always at the heart of what we do, and it’s wonderful to know you felt confident and supported when using our service.

If you ever have any questions or need assistance, please feel free to get in touch with our pharmacy team on 0207 112 9014 or via our live chat at www.pharmica.co.uk.

Natalia, Pharmica.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, good product. Painless and easy. I order regularly.

25 June 2026
Unprompted review
Pharmica Pharmacy logo

Reply from Pharmica Pharmacy

Dear Stephen,

Thank you for your kind review, it’s great to hear that you’ve had a positive experience with our service. We’re delighted to know that you found the process easy, straightforward and that you have been happy with the service provided. At Pharmica, we’re committed to delivering a reliable and professional experience for our customers.

Should you need any additional assistance, please reach out to us at 0207 112 9014 or speak to one of the pharmacy team via our on-site live chat at www.pharmica.co.uk.

Natalia, Pharmica.

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