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Pharmazon Direct Reviews 

1,261
•
TrustScore 4.5 out of 5

4.7

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive pricing, and the ease of ordering, often finding products they struggled to get elsewhere. The delivery service is consistently praised for being quick, prompt, and well-packaged, with many appreciating the timely arrival of their orders. Reviewers also appreciate the thorough safety checks and clear communication regarding their orders, ensuring a smooth and efficient process. However, some customers experienced issues with lost orders, slow dispatch and delivery, or receiving incorrect products. There were also occasional complaints about discount codes not working and the ordering process being lengthy for some.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Service

Reviewers mention positive feedback about service, often highlighting its efficiency and speed. Customers... See more

Order

Users describe positive interactions with order, highlighting an easy and straightforward ordering process,... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, price,... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be reasonably priced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I fully recommend Pharmazon as ordering was easy and with discount on the site plus a coupon I managed to get my items cheaper than the amount that I had paid per pack on my last order. The corn plast... See more

Rated 5 out of 5 stars

Bought my otc medicine after a short questionnaire, there to protect us. Was very happy with the delivery, via Royal Mail, tracked & fast. Prices were very competitive too, will definitely buy my Prom... See more

Rated 5 out of 5 stars

Cannot fault them on my first order.BUT I received two emails with discount, offering free delivery wonderful except the code doesn't work! Then anther one offering 15" discount and that doesn't work... See more

Rated 5 out of 5 stars

My delivery was quite time sensitive as I was going away and as Pharmazon Directs price was better than my last purchase of corn plasters I thankfully managed to time my purchase to arrive at the best... See more

Company details

  1. Online Pharmacy
  2. Online Prescription Medication Vendor
  3. Pharmacy

Written by the company

Pharmazon Direct is our flagship online brand with a dominant UK online presence, to market 3000+ over the counter, vitamin and GSL products. The company is committed to providing affordable prices across a robust portfolio of top-quality brands of medicines and vitamins spread over a wide therapeutic range.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(1,261)

418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent fast delivery

Excellent fast delivery. I couldn't find Fruit-Tella fruit drops in any of the shops and so pleased to receive them from you. They are especially good as they are sugar free!

5 May 2026
Rated 1 out of 5 stars

Poor service

My daughter has a private prescription which has to be ordered through Pharmazon. Sadly I haven't had a good experience with them. I have had to chase orders and delivery is so slow. I recently was charged £14 for delivery and £25 for their services and 3 days later I am still waiting for the medication. I have had to chase it. It's not acceptable when my daughter relies on her meds and when I am paying premium charges.

8 May 2026
Unprompted review
Pharmazon Direct logo

Reply from Pharmazon Direct

Dear Jo,

We strive to provide all of our patients with a 5 star service that they can rely on so to read this review is a serious matter for us.

After attempting to look into this, I would require some more information from yourself. To help us investigate further we would like to request for you to drop us an email to pharmacy@pharmazon.ltd or alternatively call us on 01494 424 435 under option 1.

All matters relating to patient experience are taken seriously and treated as a priority.

Thank you for your patience.

Kind regards
Archie W
Senior Administrator

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