don't order if you might need refund
Dress was ok, but too small. I was offered 15% of what the dress cost instead of a refund. Email said that return charge and restocking fee would be almost as much as dress cost. I paid $163 for dress including shipping.
Reply from Pgmdress
Hi there,
Thank you for your review and for working with us to find a solution. We have issued the 15% refund as agreed.
We want to clarify that this was a mutually agreed-upon resolution for this specific order, based on the logistics involved. Our goal is always to work with each customer individually to find the best possible outcome, whether through return, exchange, or alternative compensation.
For any future orders, please know our standard return options are straightforward. Don't hesitate to reach out if you need further assistance.
Sincerely,
Jay
