PGH Pest Control & Prevention - Thornemere Group Reviews 

82
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We found PGH pestcontrol, but very sadly too late. We had used PESTUK Esher, D and T Pest Control, and Walton Pest Control. We spent a small fortune, to not solve the problem. Phil in particular was c... See more

Rated 5 out of 5 stars

Laura was fantastic. Although the company no longer provides the service I needed, she was extremely attentive and reassuring and went over and beyond in trying to help me. She's definitely an... See more

Rated 5 out of 5 stars

We have suffered from serious damp and mould issues in our house and our property manager has hired several companies to inspect the damage. PGH deals with these matters as damp can lead to pest issue... See more

Rated 5 out of 5 stars

I have contacted this company as I have found meat in my garden shed. Laura was very knowledgeable about identifying white bottom bumblebee . She has suggested few options how to deal with... See more

Company details

  1. Pest Control Service
  2. Environmental Health Service

Written by the company

PGH Pest Prevention has 5 stars! Hello and Welcome to PGH Pest Control & Prevention. Our mission is to identify, control & exclude pests. Here at PGH we care about our customers and guarantee to deliver to your expectations and exceed them. We provide solutions that keep your property pest free. If you have any questions or require any advice please do get in touch. Kindest Regards – Peter Higgs. Managing Director


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

82 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(82)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

George turned up on time and got …

George turned up on time and got straight on with the job at hand. He managed to find the dead rat in the loft and removed it. He then sprayed with disinfectant to help with oder control and sterilize the area. Very impressed with his workmanship and manner. I will definatly be using you guys again. 5 star service. Thankyou. Lee

9 February 2018
Unprompted review
Rated 1 out of 5 stars

After 3 weeks still wating for an …

After 3 weeks still wating for an estimate for insulation removal, dispite being told by email that it would be 48hrs. Not holding out much hope

5 February 2018
Unprompted review
PGH Pest Control & Prevention - Thornemere Group logo

Reply from PGH Pest Control & Prevention - Thornemere Group

Hi Dominic,

My names Dayna and I work within the Customer Service department at PGH Pest Control Ltd.

I'm sorry that you've been waiting for a quote, from your free survey (which was carried out 3 weeks ago). Our MD, Peter Higgs is now looking over the information gathered from the survey and is putting a quote together. We will be sending this out to you this afternoon via email.

If you have any further comments or queries, feel free to contact me directly; dayna@pghpestcontrol.co.uk.

Rated 5 out of 5 stars

Outstanding service

Outstanding
Very helpful and informative person and more importantly, wasps have not returned.

26 January 2018
Unprompted review
Rated 1 out of 5 stars

I would not recommend PGH Pest Control

I would not recommend PGH Pest Control. Their customer service is very poor & once they have your money (which they require upfront...) they do very little to provide a good service. I contacted PGH about a wasp nest at our house, explicitly saying we had looked for it ourselves and could not find it anywhere but that we would find one or two wasps in our house daily & so I really needed a company that would be determined to find it (especially as I have a young children and I myself am allergic). I was assured that PGH would do a very thorough check of the house and all they could to find the nest. What happened was the opposite, on arrival, the guy took out his iphone, peered into the eves using a torch, looked up and down the house and said that he couldn't help as couldn't see anything & subsequently left. I phoned the office to discuss this as clearly I didn't need to pay £100 for someone to do exactly what I had done before calling PGH. I was assured that the 'MD' would get in touch with me to discuss my experience and that I should have at the least received a report from the guy that came to the house. I received nothing and have never had a call back from the company despite emailing and calling again to ask what was happening.
With upfront payment they have very little incentive to do a good job for the customer, especially in situations that aren't straight forward.

26 January 2018
Unprompted review
PGH Pest Control & Prevention - Thornemere Group logo

Reply from PGH Pest Control & Prevention - Thornemere Group

We are sorry that you didn't have a good experience with PGH Pest Control. We are a small company but due to the business, we need the security of the booking as we do have to turn away business. That is not to say that our technicians can take a slack approach to dealing with our customers issues.

I remember speaking with you over the phone and I do recall you advising us that you have looked high and low for the nest. I explained that it wasn't guaranteed that the technician would find the nest but that he would do all he could to find it and treat it. Unfortunately, they were unsuccessful. This I understand is frustrating, especially with your young children and your allergy.

When the technician was asked, they assured us here in the office that a thorough check was done. If this was not the case, we sincerely apologise for leaving you in a potentially dangerous environment. Although the nest was not found, it is our policy that payments are non-refundable. However, if there is anything that we might be able to do to rectify this matter, or if you would like to make any further comments, please feel free to contact me directly. dayna@pghpestcontrol.co.uk

I can only apologise that you were not contacted as agreed. The relevant information was passed over so there is no excuse. As previously said, if there is anything that PGH Pest Control can do for you, please do let us know.

Rated 5 out of 5 stars

Fantastic service

Fantastic service.

Having used their services for many years now, the level of service is still as high as it ever was. Always polite, thorough and quick to respond.

Would highly recommend their services to anyone.

17 January 2018
Unprompted review
PGH Pest Control & Prevention - Thornemere Group logo

Reply from PGH Pest Control & Prevention - Thornemere Group

Dear Manns,

Thank you very much for the feedback. It's been a pleasure working with you guys and look forward to helping in the future.

Much appreciated.

Customer services

Rated 5 out of 5 stars

Great company

Great company. Kept to appointment times. Good communication. Would highly recommend. Used for wood worm and mice.

24 November 2017
Unprompted review
Rated 4 out of 5 stars

Had a call within minutes of making an …

Had a call within minutes of making an online enquiry. Good & accurate advice along with estimated costs, which I was unable to afford. Further advice was then to do nothing rather than pesticide. I later emailed a photo & got a response identifying the bee as what I suspected by now it to be.

21 April 2017
Unprompted review

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