Fish looked very weak upon arrival. It’s recovering but very slowly. I question the quality. I requested more on the larger size bc they said between 4-6 inches. I expected 5-6. If you cannot a comod... See more
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Review summary
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4/6 of my fresh water clams died, one came dead, three were seemingly okay, but died close to a week later with great water parameters (yes I checked with the API master kit) and the tanks had always... See more
I ordered several fish for an Easter tank, but unfortunately, the website’s inventory wasn’t up to date and many were out of stock. When the first half of my order arrived, the bags were only a quar... See more
At first I thought your website was good. I found what I wanted, and placed the order. I received a verification notice with order number after I completed the order. The next day I received an updat... See more
Company replied
Company details
Information provided by various external sources
Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Contact info
4160 Convoy St., 92111, San Diego, United States
- 858-987-0309
- info@petzonesd.com
- petzonesd.com
2.7
Poor
924 reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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customer service sucks
Never received "shipped" order that FedEx never received. When I went to contact customer service no one answers the phone and my emails and texts are never answered. Out over $150! Very unhappy!
30 June 2025
Reply from Pet Zone Tropical Fish
Hi Kristin,
We’re sorry to hear about your frustration. For every order, tracking information is automatically sent to the email provided at checkout once a shipping label is created. This includes delivery status updates and FedEx tracking details. We also recommend checking spam or junk folders as these automated emails can occasionally be filtered there.
Customers can always access their tracking and order status by logging into their account or using the order lookup on our website. If your package was marked as delivered but not received, we encourage you to file a claim with FedEx, as once an order is in transit, it’s in the carrier’s hands.
If you’d like to revisit this with us, feel free to contact help@petzonesd.com with your order number so we can further assist.
—Pet Zone SD Customer Service Team
Health of fish not guaranteed, only live delivery
The Panda we choose as a birthday gift was supposed to be XL, it wasn't. When it arrived, it wasn't doing well in the bag, but it was alive. We had to keep him separate from the other fish in our aquarium, in hopes he'd do better...sadly he didn't and passed away 3 days later. We notified the store, he didn't look to be doing good when he arrived, and later when we notified the store he passed away, we were told to send an email. We were told, despite us contacting the via phone upon arrival and later when he passed, that health was not guaranteed. They only guarantee an alive arrival.
30 June 2025
Reply from Pet Zone Tropical Fish
Hi Maria,
We’re truly sorry to hear that your fish didn’t thrive after arrival—we know how disappointing that can be, especially when it’s for a special occasion. While we do guarantee live arrival, we’re unable to offer guarantees beyond that point due to the many factors that can impact a fish’s health once introduced into a new environment (such as tank parameters, acclimation, stress, etc.).
That said, we stand by the quality of all livestock we ship and would never knowingly send out anything in subpar condition—our reputation depends on it. If there was any concern with the condition on arrival, our team would have requested photos within the policy window in order to assist.
We appreciate your feedback and hope to better serve you in the future. If you’d like to discuss this further, feel free to contact us at help@petzonesd.com.
—Pet Zone SD Customer Service Team
My shrimp arrived dead in the mail 😠
30 June 2025
Reply from Pet Zone Tropical Fish
Hi Jake,
We’re sorry to hear your shrimp didn’t survive transit. As noted in our Live Arrival Guarantee policy, we only cover live arrival for orders shipped via FedEx. USPS shipments are not covered due to the lack of consistent delivery timelines, and this is clearly disclosed and agreed upon during checkout.
For full details, please visit: https://www.petzonesd.com/live-arrival-guarantee
If you’d like to discuss this further, feel free to reach out to help@petzonesd.com with your order number.
—Pet Zone SD Customer Service Team
Best place to order fish
All the fish from here are in great condition and it ships within a day or 2 great place!
29 April 2025
Reply from Pet Zone Tropical Fish
🙏
Learning lesson
At first I thought your website was good. I found what I wanted, and placed the order. I received a verification notice with order number after I completed the order. The next day I received an update from you saying that my order was not completed. I clicked on the link send me back to my order and submitted it again. That part of the process was nice. But then without a notification of it being shipped I received two orders instead of the one. Both receipts from both packages had the dates from when I placed them. I did not want two Red Claw Crabs. But I got two, because of the notification I got saying that the first order was not completed, even though it obviously was. Receiving the notification and no IP on when I was going to receive the delivery I'M NOT HAPPY WITH AT All.
29 June 2025
Reply from Pet Zone Tropical Fish
Hi David,
Thanks for your feedback, and we’re sorry for the confusion surrounding your order. It sounds like there may have been a duplicate submission due to an automated system notification, which can sometimes occur if the initial transaction stalls or doesn’t fully process.
Please know that our team would never intentionally ship out duplicate orders unless both were confirmed in the system. Our goal is always to act promptly and accurately to ensure the safe and healthy delivery of all livestock while providing a smooth customer experience.
If you haven’t already, feel free to reach out to help@petzonesd.com with your order details, and we’ll be happy to review what happened and work toward a solution.
—Pet Zone SD Customer Service Team
I’ve ordered 2 black arowana from yall…
I’ve ordered 2 black arowana from yall now (separate orders) and both have just seemed like faulty fish from the start. Both of them seemed like something was wrong with their spine. They both have died with 2 days of arrival
26 June 2025
Reply from Pet Zone Tropical Fish
Hi Matthew,
We’re truly sorry to hear about your experience with both Black Arowana orders. We take the health and quality of our livestock very seriously and want to ensure every customer receives strong, healthy fish.
Black Arowana are highly sensitive species, and while we do our best to condition them before shipping, stress from transit and acclimation can impact their health quickly. That said, your feedback is deeply concerning, and we’d like to review this further with our livestock and packing teams.
If you haven’t already done so, please reach out to us directly at help@petzonesd.com with photos, delivery times, and order details so we can investigate and determine the best resolution.
We value your business and hope to restore your trust.
— Pet Zone SD Customer Support
www.petzonesd.com/live-arrival-guarantee
Flawless!
Super knowledgeable seller, quick to answer questions or concerns. Lightning fast shipped a perfectly safe, healthy, fish. A+++ Quality!!
26 June 2025
Happy with fish selection.
26 June 2025
Glad this company is available
Glad this company is available. There are no nearby stores to get aquarium fish in our area. We ordered one kind of fish that wasn't available, got a call to get permission to substitute. That is impressive since so few people call you anymore. 5 star in our book
27 April 2025
Fish arrived in a timely manner and…
Fish arrived in a timely manner and healthy. Even beeing shipped states away. Couldn't ask for more.
30 May 2025
Silver Fox Flying Fish Review
I ordered 5 of the silver fox flying fish (algae eaters) and all 5 came in great condition. All alive at arrival and just added them to my main tank after a month quarentine. I ordered to South Florida, and they came from San Diego, California. I will for sure consider this supplier for orders in the future !!
25 May 2025
Dead fish unexpectable and unhelpful…
Dead fish unexpectable and unhelpful customer service
1 June 2025
Reply from Pet Zone Tropical Fish
Hi Melissa,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal is always to provide healthy livestock and responsive customer support.
If a fish arrives dead or in poor condition, we do have a Live Arrival Guarantee in place, which outlines the steps for submitting a claim. This includes providing photo proof within 1 hour of delivery. You can view the full policy here:
🔗 www.petzonesd.com/live-arrival-guarantee
We’d love the opportunity to look into this and see how we can help. Please reach out to us at help@petzonesd.com with your order number and any photos or info so we can follow up.
Thank you again, and we hope to make things right.
— Pet Zone SD Customer Support
Discus review
I was happy with the size and colors discus fish. My only concern was 3 fish packaged in the same bag.
29 May 2025
Allt the little follows and gals arrive…
All the little follows and gals arrived fit and healthy. They acclimated well and have integrated well.
25 May 2025
Ordered fish 9 days ago
Ordered fish 9 days ago. Got a notification that my order had shipped. That was a week ago. The company either lied about the order being shipped. Or the fish are lost in the mail and most likely dead. No updates, just auto generated email yessing me. So I'm out $62 with nothing to show for it. I deal with a dozen different fish suppliers. This one is possibly the absolute WORST yet. Don't waste your money with them
16 May 2025
Unprompted review
Reply from Pet Zone Tropical Fish
Hi Wade,
We’re very sorry to hear about the experience you’ve had with your order. This certainly isn’t the standard we aim to uphold, and we understand how frustrating it must be to be left without clear updates or delivery confirmation.
We’d like to get to the bottom of this. If you haven’t already, please reach out to us directly at help@petzonesd.com with your order number so we can track the shipment and ensure a proper resolution — whether that’s a refund, replacement, or investigation with the carrier.
While occasional delays or shipping issues can occur, we’re here to make it right and appreciate your patience. Thanks for bringing this to our attention.
— Pet Zone SD Customer Support
www.petzonesd.com/live-arrival-guarantee
Love LOVE LOVE!!
26 April 2025
The ad description was very misleading
The ad description was very misleading. I could have bought locally. They advertised this as a 2lb, large tiger Oscar. A baby fry is what was sent and they told me when I complained it was the water that weighed it.
28 April 2025
Reply from Pet Zone Tropical Fish
Hi Tim,
Thanks for your feedback and for taking the time to leave a review. We want to clarify that the weight shown on the item listing is for shipping purposes only—it accounts for the box, water, and any packaging materials used to safely ship live fish or dry goods. It’s not a reference to the fish’s body weight.
The actual size of each fish is listed in the product description, and we do our best to provide accurate estimates. Even a full-grown Oscar wouldn’t reach 2 lbs in shipping weight!
If there was any confusion, we’re happy to talk more about it—just reach out to us at help@petzonesd.com. Wishing you a great experience with your Oscar!
Sincerely,
The Pet Zone SD Team
This is the second time I have ordered…
This is the second time I have ordered from you and the fish are beautiful, healthy and doing great.
28 March 2025
Horrible business
Horrible business. They do not know how to package fish correctly for shipping so the fish show up dead. The ones that do live are smaller then description and always sickly with damaged fins. Do not buy here you will be unhappy and waste your money.
25 February 2025
Reply from Pet Zone Tropical Fish
Hi Tim,
We’re sorry to hear about your frustration. While we understand your concerns, our team did issue credit to your account for the fish that arrived DOA, in line with our Live Arrival Guarantee policy. That policy is also clearly outlined and agreed to at checkout: https://www.petzonesd.com/live-arrival-guarantee.
We take fish health and safe shipping seriously, using industry-standard methods and insulation to give livestock the best chance at arriving safely. If any fish arrived smaller than expected, please note that our listed sizes are always approximate and based on barbel-to-tail measurements for most species.
Please reach out to help@petzonesd.com if you need help using your credit or if you have any additional concerns—we’re here to help.
Sincerely,
The Pet Zone SD Team
I made my first order from this
I made my first order from this. We'll sight over three weeks ago. Half of my order came in dead on arrival two weeks ago. They say there's nothing they can do. And it's been three weeks and i'm still waiting for my last half of the order that I do not want anymore.I just want my money back and they will not help me out at all fe.
25 February 2025
Reply from Pet Zone Tropical Fish
Hi Jared,
We’re sorry to hear that your experience didn’t go as expected. Per our Live Arrival Guarantee, we only offer coverage for livestock that is shipped using Express services. Unfortunately, USPS shipments fall outside of that guarantee, as noted in the disclaimer agreed to at checkout: https://www.petzonesd.com/live-arrival-guarantee.
As for the remaining items on your order, we’d be happy to coordinate delivery or provide an update—please reach out to help@petzonesd.com and include your order number so we can assist right away. We truly appreciate your feedback and hope to improve your experience moving forward.
Sincerely,
The Pet Zone SD Team
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