Petsome Reviews 

221
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are extremely well made, very durable, and absolutely loved by their pets. Many consumers also appreciate the incredibly helpful staff and the excellent support provided throughout their online shopping journey. Buyers are consistently pleased with the cozy beds and fun toys that keep their furry friends happy every day. However, some customers also noted that the international shipping process can sometimes take a rather long time. A few people experienced noticeable delivery delays or encountered minor issues regarding the overall shipping times overseas.

What people talk about most

Product

Users describe positive interactions with product, expressing immense satisfaction with the high-quality,... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction over the soft, cozy fabrics... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some consumers reporting fast shipping and... See more

Staff

Consumers find staff to be exceptionally helpful, kind, and professional in providing support and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives explain... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much! ❤️ We received such high-quality items, and my little dog is absolutely happy! 🐶🥰 We are very pleased with everything. Highly recommend! 😊🙏

Rated 5 out of 5 stars

This company has done well with there products they definitely are sturdy and my dog absolutely loves them thank you very much.

Rated 5 out of 5 stars

Something my kitties and I can't live without... the Donut Beds from Petsome 🐾 💓💓💓🐾 My cats loooove to cuddle, and these beds are purrrfect😍 I am thrilled with the quality and the selection... See more

Rated 5 out of 5 stars

A really lovely doughnut bed so soft and comfy. Our 2 border terriers love it we had the medium size so only one fits at one time. They are taking it in turns! The quality is very good standing up to... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

221 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(221)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

My dog is loving her new toys

My dog is loving her new toys! Super soft new friends with a squeaker inside that’s not too loud. Very easy process and the package arrived when it said it would.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Just CUTE!

The scarf is extremely cute on my scottie! And she loved the toy so much, she’s sleeping with them on her free time. Also the toys are kinda silly cute which is exactly the style I like. And they are very durable and high quality as well!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and customer service!

I was approached by someone from the Petsome team to be one of their ambassadors and the whole processe was very pleasant and easy. Everyone was very kind and provided all the necessary information and support. Customer service is excellent . I had a problem with the delivery company and they promptly helped to clarify it. Not to mention the products that are very well made and cute. I got a collar, a bandana and a toy for my puppy and she really loved everything, especially the toy. I strongly recommend Petsome products for your beloved pet!

8 September 2026
Unprompted review
Rated 5 out of 5 stars

My dog loves it!

It came really fast and my dog lovesss the toys its literally her favorites and she usually brakes them but she hasn’t brake this oness! Good product!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Forxy, Mr. Bear & Mr. Dog Review

Kash has been having a lot of fun with his new Petsome toys — Forxy, Mr. Bear, and Mr. Dog!

He’s been carrying them around, playing with them, and definitely giving them plenty of attention. I really like how cute they are, and they feel like good-quality toys. I honestly wasn’t sure which one he’d like best, but he seems to enjoy all three!

They’ve been a fun little addition to Kash’s toy collection, and I’d definitely recommend them if your pup likes having new toys to play with. 🐾

Kash Karter - approved! 💙

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Tinkerbell’s new ambassador goodies…

Tinkerbell’s new ambassador goodies from Petsome! 🐾💕

🧣 Cute bandana — she looks so stylish!
🐙 Octopus toy — instantly her new favourite, she won’t put it down 😂
🧽 Grooming brush — perfect for keeping that maltipoo coat nice and fluffy

Absolutely love being part of the Petsome ambassador family! Wonderful brand and products. ✨🐶

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Blanket was amazing!

Everything was in good shape. The blanket looked exactly like the photo! I love petsome.co. I would definitely recommend and buy again!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Paprika loves the dog toys

Paprika loves the dog toys from Petsome. We have had them for a couple weeks now and they are holding up well which is typically unusual for Papi. We can’t wait to put another order in!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Quality!

Super happy with the quality of the toys. Only downside is the shipping time but understandable as they are an international company. Will be ordering more soon!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great products

I’m so happy with the products from Petsome! Everything looks super cute and feels really well-made. 🥰 The little outfit is adorable on my pup, and the retractable leash feels sturdy, comfortable to hold, and easy to use for our walks. The plush toy is definitely a favourite too! 🐥💛 It’s soft, cute, and keeps my little one entertained.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend them

I would not recommend them. It seems like a scam. They tell you its a free gift. All you have to do is pay postage. Postage was £34!! And the quality of the gifts are rubbish. They are not worth the £34 delivery. 1 of the toys I received was not even a dog toy. It was a key ring! And when I told them about this, the response was "its all good quality. Your dog will love it". Don't fall for this scam.

Update: I Emailed the company, as they asked me too after reading this review. Still waiting for a reply.

29 August 2026
Petsome logo

Reply from Petsome

Hi, thank you for taking the time to leave this feedback. I'm sorry to hear about your experience.

I should mention that we don't stock keyrings or any similar item in our store, so could you please send us a photo of what you received to contact@petsome.co, along with your order number? If an item was missing, damaged, or there's any quality issue, we'll get a replacement sent out to you immediately.

Thanks again, and looking forward to resolving this for you.

Best,

Rated 1 out of 5 stars

Cheap Rubbish

How has this got so many good reviews when all you read on instagram is telling people to avoid and I wish I had listened!! Cheap tat with a dodgy smell which I don’t want to give my puppy and extortionate shipping fee!!

23 August 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Absolutely love Petsome! The girls received their blanket this morning and it immediately became their new favourite spot. They’ve been snuggling up on it ever since!

It’s so soft, cosy and clearly kitten-approved! We’re already obsessed and couldn’t recommend Petsome enough.

27 August 2026
Unprompted review

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