such excellent service and they stock so many different things. Local shops have very little choice of varieties of cat food, One of my cats is very fussy indeed, and can only buy his favourite op... See more

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About Petshop.co.uk
Written by the company
The Largest UK Independent Online Pet Shop 🐾 Family-Run Since 2010
PetShop.co.uk is the UK's largest independent online pet retailer, supplying pet food and pet supplies for dogs, cats, small animals, birds, and more!
Founded in 2010 and family-run from our warehouse in Stratford-upon-Avon, Warwickshire, we stock over 10,000 products from all major brands, including Royal Canin, Hills, James Wellbeloved, Pro Plan, Harringtons, Lily's Kitchen, Burns, Applaws and Forthglade, alongside toys, bedding, healthcare and accessories.
Why Choose PetShop.co.uk?
- Huge Range – Over 10,000 products across all major pet food brands, all in one place.
- Bottomless Bowl – The UK's first pet food subscription. Save on every repeat order, get a reminder email 5 days before dispatch, and amend, pause or cancel any time. No contracts.
- Fast, Reliable Delivery – Orders are picked and packed by our in-house team, with fast delivery across the UK and free shipping on orders over £59.99.
- Run by Pet Owners – As pet owners ourselves, we understand that reliability matters when it's your pet's food – it's why customers have trusted us with their regular orders for over fifteen years.
- Part of the Pack – We go live on TikTok and love seeing our happy customers (and their pets!) over on our socials – come and say hello!
Questions about an order or review? Contact our customer service team at bark@petshop.co.uk and we'll be happy to help.
Contact info
Unit A5 Precision House, 100 Masons Road, CV37 9BY, Stratford Upon Avon, United Kingdom
- 01789205095
- bark@petshop.co.uk
- petshop.co.uk
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Replied to 35% of negative reviews
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Quick delivery
Quick delivery, well packaged and had GOODIES too, which were perfect for my older dogs joints. Also, he is enjoying his good more, which is giving him a longer, quality life. Reasonably price for a really good product. The Goodies were a real bonus. Thankyou. I like the personal touch and also supporting a small business.
Initial order was great
Initial order was great, however sneakily signed me up to a weekly subscription without me knowing. Another 48 trays of dog food delivered the following week. Avoid this company.
Great always quick on delivery thanks
Abysmal customer service
Abysmal customer service . Very difficult to navigate their website and impossible to get hold of them . I will be reporting them .
They have just taken money form my account when I emailed them 5 days ago to cancel it . I shall go elsewhere
Good reliable start
Moved from an unreliable supplier (yes A....).Better price and quick delivery.Hope the bottomless bowl continues as it has started.A 5 star start.Look forward to the next delivery.
Always great service and great delivery
Always great service and great delivery
Brilliant service had an issue with…
Brilliant service had an issue with delivery but the team were extremely helpful thank you Lucy for your help 924256
A good find
Easy to order and find what I was looking for, as our local supermarket no longer stocks the Taste of Rome cat food. Very good price and prompt delivery.
Excellent and speedy service
Excellent and speedy service. My usual supplier of Royal Canin dried food constantly had ‘issues’ with supply etc. I tried to stick with them but finally gave up.
I then found Petshop which were able to send the dog food immediately and I received it in less than 48 hours. That was something my other supplier couldn’t do, despite them taking my money upfront (which they have since refunded).
I will be staying with Petshop from now on. Thank you Petshop for helping to keep a senior Labrador a very happy dog. 🐕
Great service and pricing
I have used this company a few times now. Overall, I’ve been very impressed with both price and service. Most recently, my standard deliver order of cat food was delivered within 24 hours of me placing the order.
The website, including ‘bottomless bowl’ is very easy to navigate.
Check what your ordering
I don't normally order from Petshop.co.uk. I chose to order from them this time because their prices were good. It said that the product was in stock and available for next day delivery. Well 4 days later I finally received my order. Their website is very misleading and as a result I ended up ordering the wrong type of biscuit. I don't think I will use this company again
Wish your website was easier to negotiate
My biggest problem with your company is the website. Yes I'm an Octigenarian but your site is the one I struggle with the most. Right from your first page it just goes down hill. All my orders arrive when advised & I'm pleased with my standing order
Excellent experience with Petshop
This was our first experience of Petshop and it was excellent. Very good ordering process, excellent value and prompt efficient delivery. Would certainly recommend
Be carefull
Placed an order of Naturo dog food 12 box's for just over 68 pounds delivered in time then I get an email saying another order is on the way for 103.62 pounds same order as before which I had not ordered so refused delivery now I will have to fight to get a refund.
Never again steer clear
First time and last time using
First time and last time using. Products arrived pretty fast but unfortunately the mousse i ordered had leaked all over the items and barely a drop left in the bottle. Emailed customer service, which seems to be non existent, still had no reply. Should have read the reviews on here before purchasing. Disgusting, immoral company. Avoid.
Absolutely fantastic.great range of…
Absolutely fantastic.great range of products. Discounts with repeat orders. Easy to edit delivery, amounts etc on the bottomless bowl.
Super fast delivery. Actually came a day earlier.
Highly recommend
Delivery is fore warned and reliable
Delivery is fore warned and reliable. A good option if you have spaniels eating you out of house and home. Thank you.
Great service as always
Great service as always, simple ordering process and quick delivery
Highly recommend
Excellent service, reliable delivery and competitive pricing. Highly recommend Petshop to all fellow pet owners.
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