Pets Best Pet Health Insurance Reviews 6,122

This was my first experience with pet insurance and we have now had Pet’s Best for a few years now. We chose a plan with a high deductible and didn’t need to submit any claims for multiple years. That changed when my dog was later diagnosed with a chronic disorder. The reimbursements have been consistent and timely I can easily submit claims online or through the app and receive an explanation of benefits each time. It takes less than 5 minutes to submit a claim and they are processed quickly. While the price for insurance does rise each year due to my pets getting older and healthcare inflation, the increases are reasonable and have not prompted me to look elsewhere because I am treated so well here.

Your company is extremely unprofessional. Not only are claims processed very slowly, but there are always excuses for why I don’t receive reimbursement—even when the policy clearly states that I should.

In my previous two claims, I was repeatedly told that documents were missing, despite both myself and my dog’s veterinarian submitting everything required. This pattern of disorganization and excuses makes it feel like your company is intentionally avoiding approvals.

On top of that, your recent internal changes have made it nearly impossible to contact customer service. My calls are never returned, and reaching support is frustrating.

I will be switching to another insurance provider as soon as possible. I am completely exhausted with the claims process and dealing with your company.

We have had PB insurance for over 3yrs. Our experience has always been positive with the normal yearly checkups etc. Sometimes payment took a couple weeks but that is still way faster than human insurance. I was hesitant on some recent large medical claims for my dog who had to have some major expensive testing done to try an diagnose some health stuff. I wondered if they would get bogged down in the system and questioned for every line and every penny spent to try and avoid paying. I was so glad that it went so smooth with PB. I had met my deductible and they paid my 80/20 with no issues on the $6000 claim. Very very pleased with PB insurance.

Funds for claims are sent directly to our bank checking account. Claims are processed quickly and are always fair, based on the policy we chose,

Stay Away from this company. They were amazing for the first few years but once my dog became ill, that has changed. Today, Pets Best cancelled my pet's policy. No warning, no contact in advance, just a "dear john" email. I did not request this and would not do so since my dog has become diabetic within the last 18months. Pets Best did not have an issue when she was a healthy dog but since she became ill have been slow to pay and customer service went from excellent to non-existent. BEWARE before you sign up!

I recently switched from another insurer. I have found pets best to be very slow and unwilling to process claims. They will close out your claim and not pay it if they do not receive the medical records. It is very difficult to get someone on the phone to help. Other pet insurers will not insist on so much documentation to process claims and are easier to reach by phone and email. Look else where, this is not a well run insurance.

Truthfully the best pet insurance i’ve ever had and at a time when I had gotten to the point where i felt it’s not worth having insurance. They’re very transparent, clear and great with communication. I’d say rather quick with the reimbursement. Also I just lost my baby and I appreciate that they emailed me that they’d be terminating his policy and reimbursing me for the month I paid which he wouldn’t need coverage for. It sounds silly but in my grief even the thought of cancelling a service he was using was a little heartbreaking. 10/10 would recommend

We’ve had Pet’s Best insurance for more than three years. The insurance, by no means, will cover all the pet’s bills, but it covers everything the contract says it will, relatively quickly and without hassle. Especially good for illnesses and accidents. Recommended!

Pets Best is THE WORST pet insurance company. They will NOT reimburse for anything. My husband accidently closed our back door on our fur baby Cupcake. I submitted all the paperwork they requested dating back to 2024, and still nothing. They want to find a pre-existing condition so they don't have to reimburse, but this was something that happened on the day of our claim because we had to take her to our vet, and they will NOT reimburse us, DESPITE they are unable to find anything pre-existing. Insure your fur baby(s) with anyother company than Pets Best!!!!!

I can't log into my account. I have called and still the IT dept hasn't fix it. I get "403 Forbidden
Microsoft-Azure-Application-Gateway/v2" code.

Plus it takes up to 25 days to process claims. If they don't get their act together I'm going somewhere else.

I've been insuring my dogs with Pets Best for a decade or more and they continue to provide excellent service and transparency in explaining their decisions--which have been uniformly accurate.

When I got a new puppy a few years ago, the first thing I did when I got home was to enroll him with Pets Best because I was so pleased with how they handled my previous dog's benefits. I highly recommend them.

Charged two times this month for premiums. Customer service is impossible to contact, with wait times > 1 hour if you can get through, and expect to get cut off a number of times. In the past 6-12 months, they have stopped paying the exact same claims that had been paid. I am truly beyond frustrated with what has become of a good pet insurance company.

They take forever to answer the phone.
They don't pay out on claims. Cancelled my policy and got a much better rate with better coverage elsewhere.

Pets Best has not paid for a Wellness, Vaccine, Office Visit in over a year! They get you in, delay your claim, and claim all visits are connected to pre-existing conditions. Save your money and look elsewhere!

This insurance company is great. I never have a problem and they are always prompt with the results or communication of delays

It is easy to submit claims, and the communication is great. Most of the time they are very responsive, and when there is a delay, they let us know. Customer service is great as well.

Easy to submit claims and fast reimbursement.

Noted r
To be fair and the best pet insurance.

I haven't had pet insurance before so this is my first experience with PETS BEST for my new dog and I have been very happy with coverage assistance on pet bills and customer service.

Awful. Do not waste your money. Pets best will reclassify your claims under vague categories that do not match what the pet was seen for just so they can argue pre-existing conditions. My veterinarian wrote them a letter supporting my claim appeal, stating he was not seen for any pre-existing condition. They ignored the letter and denied it again. Their phhone lines will leave you on hold for 45 plus minutes and their complaint form is a joke.