Terrible customer service and claims…
Terrible customer service and claims payment. Long hold times. Waste of money and time.
30 December 2025
Unprompted review
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Company details
Written by the company
Pets Best is an online pet shop offering high-quality, safe, and healthy products to dog and cat owners in Australia. We sell unique, fancy, and functional pet products that will keep your loyal companions smiling, happy, and healthy. From beds for cozy night sleep, hair clips and ties for parties, and cute items for feeding or grooming your pets, you can shop with us with the confidence that you are getting the quality products that you can trust.
Contact info
Australia
- petsbest.com.au
2.6
Poor
5 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm thrilled with the dog harness I…
I'm thrilled with the dog harness I bought from Pets Best! It's made from high-quality materials, fits my dog perfectly, and is stylish and functional. Highly recommend!
3 April 2023
Unprompted review
Reply from Petsbest
Thank you for taking the time to share your positive experience with our dog harness! We're thrilled to hear that you are happy with the quality and fit of the harness, and that it meets both your style and functionality needs.
Very informative and helpful
I was looking for guidance on how to pick the right toys for my pup, and I found this website. Very informative and helpful. I ordered a dog toy for my 9-month puppy and she liked it. Cheers
28 March 2023
Unprompted review
Reply from Petsbest
We're thrilled to hear that you found our website informative and helpful in choosing the right toy for your 9-month-old puppy! Our team takes great pride in providing pet owners with helpful guidance and resources to ensure that their furry friends have the best possible playtime experiences.
Good Quality
Fast shipping, received the package within a week.
I ordered a toy for my Golden Retriever puppy and he likes it. The toy is durable (my puppy has been chewing it for 2 weeks now) and affordable.
2 March 2023
Unprompted review
Reply from Petsbest
Thanks for sharing your positive experience with our fast shipping and the durable, affordable toy you ordered for your Golden Retriever puppy. We appreciate your support and hope the toy continues to bring joy to your furry friend!
I ordered a dog collar
I ordered a dog collar, I needed it urgently so paid for express post on their website. They sent it snail mail and it took two weeks to arrive. I emailed them complaining about the fact that they charged me express postage and didn’t send it express and they never even bothered to respond. I would shop somewhere else.
15 March 2023
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