I never knew how my husband supposedly signed up for this online company but after emails and their consultation they have given a refund. I am pleased with the outcome and he needs to be careful onl... See more
Company replied
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See what reviewers are saying
Charlotte, did a fantastic job at helping me with my problem. She made the process pain free and was very professional and extremely helpful. So great full for her help today! Thank you so so much Cha... See more
Stay away from this website! I had ordered something from here. I waited for two weeks it's never been delivered then I contacted them. Every time a different support member replied to my email and... See more
Company replied
On the13 of December 2023 my acount was debited by Petfun4you. I immediately emailed the support team and they responded promptly to say that unfortunately they cannot reverse the transaction as only... See more
4.1
Great
261 reviews
Hasn’t replied to negative reviews
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Wish 0 star was available
Wish 0 star was available. I sort of blame the site that linked with this page. Don't know if it is an affiliated or some sorts. However I paid for something on a different site and now when I ask customer service in regards to to refund, they said "according to their agreement" they cannot which makes no sense since I did not sign up for any agreements. Simply paid, thats it. This is straight up scam. Report if possible, but do stay away.
22 September 2022
Unprompted review
Reply from Petfun4you
Hello,
I'm genuinely sorry to hear about the challenges you've faced. I want to address your concerns and clarify that PetFun4You operates independently with no affiliation to external sites.
I understand your frustration, and it's important to us that you feel heard and understood. Your experience does not align with our standards, and we want to investigate this matter thoroughly to provide a resolution.
To assist you better, could you please provide more details or contact our customer support team at support@petfun4you.com? We are here to address your concerns and ensure a positive experience.
I want to emphasize that our goal is to provide transparency and excellent service. If there is any misunderstanding or discrepancy, we are committed to working with you to find a satisfactory resolution.
Thank you for bringing this to our attention, and we appreciate your cooperation in helping us address this matter promptly.
Best regards,
Violet
PetFun4You Team
Stay away from this website
Stay away from this website! I had ordered something from here. I waited for two weeks it's never been delivered then I contacted them. Every time a different support member replied to my email and that's why I had to explain the situation again and again. Meanwhile, they continued getting money from my bank account for the membership fees. After that, I realized that the product never gonna be delivered then I requested them to delete my membership and refund my money. However, they told me that they can not refund me. Then I started emailing them every single day persistently after a few days they refunded partially, not all money I paid. They have never delivered my product and never refunded the money completely. Even after they deleted my subscription they continued to get my money from my bank account. They have my money has to be refunded to me. They now don't answer my emails.
Update (6-Dec-2023):
After 2 years, the support team reached out to me and I got my payment back. So the issue is resolved now. Thanks
13 February 2022
Unprompted review
Reply from Petfun4you
Hello,
I'd like to extend our sincere apologies for any confusion or frustration you've experienced during your interactions with PetFun4You.
I understand that there might be a misunderstanding regarding our membership process, and I appreciate the opportunity to provide some clarification. Our membership program, designed to offer exclusive benefits such as member pricing and special promotions, is outlined during the registration process when selecting one of our plans (STARTER, BASIC, PRIME, GOLD, VIP).
Throughout the initial 3 days, we aim for you to enjoy the full spectrum of membership benefits. On day 3, our automatic top-up system activates, charging the full plan price, subsequently converted 1:1 into credits for future purchases.
We emphasize clear communication at various stages - on the product page, during checkout, and through email notifications before each top-up. We strive to provide this information comprehensively to ensure transparency and allow our customers the flexibility to manage their membership as they see fit.
I regret any confusion that may have arisen, and I assure you that your concerns are of utmost importance to us. If you have any specific questions or if there's anything further we can do to assist you, please don't hesitate to reach out to our customer support at support@petfun4you.com.
Thank you for your understanding, and we appreciate the opportunity to provide clarification on our membership process.
Best regards,
Violet
PetFun4You Team
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