Pete Tong DJ Academy Reviews 

Reply from Pete Tong DJ Academy

Dec 30, 2025

We’re very sorry to read this and understand how upsetting this situation feels. We’d like to clarify our position clearly.

This is not a scam or fraud. We operate according to clear terms and transparent policies, and we take these matters very seriously. In this specific case, there was no active subscription or Campus annual renewal involved.

We also want to be very clear on one important point: we fully respect our policy, and any dissatisfied customer is always refunded. We do not withhold refunds, and we do not benefit in any way from unresolved or disputed situations.

To properly assist you, we need to review your account details, which we cannot do through a public comment. We kindly ask you to contact us directly through the official support references so our team can review your case and resolve it as quickly as possible.

We’re here to help and to make sure everything is handled fairly and correctly.

PTDJA Team

Reply from Pete Tong DJ Academy

Sep 4, 2024

Hello Frederic,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we appreciate the opportunity to clarify some points.

Our aim is to respond to all customer inquiries promptly, and we apologize if there has been any perceived delay in addressing your concerns. Our customer support team is dedicated to helping you, and we are committed to finding a resolution that meets your needs.

Regarding your refund request, we do have a clear process in place to ensure that all requests are handled efficiently. Our primary goal is to support our students and create a positive learning experience, not to deny requests. We also have specific terms and conditions, available on our website, that outline the policies for refunds and which you agreed to at the time of purchase.

We responded to your initial request on August 27th, 2024, providing all the necessary information to proceed, but we did not receive a follow-up from you.

As for booking a call, our calendar allows appointments to be scheduled up to 60 days in advance, and we frequently update it with new availability. We encourage you to check back regularly for the most up-to-date slots.

We genuinely value your feedback and are here to help. Please reply to our latest email so we can address any outstanding concerns as quickly as possible.

Customer Care Team
Pete Tong DJ Academy

Reply from Pete Tong DJ Academy

Dec 30, 2025

Thank you for taking the time to share your thoughts — we truly appreciate all feedback and are sorry to hear you didn’t feel the course met your needs.

We’d like to clarify a few points about what the DJ course includes and how it’s structured, so that other readers have a clear understanding as well.

Our DJ course is designed as a comprehensive education in DJing, covering both practical techniques and broader professional skills. It includes structured video lessons, practical exercises, downloadable resources, community interaction, and mentor sessions — guiding students through everything from basic mixing fundamentals to advanced performance concepts.

We understand you were expecting a VR experience and highly technical transition tools. At this time, the platform does not include virtual reality (VR) components as part of the core curriculum; the training is delivered through video lessons and interactive campus features. The course does dive into transition techniques, including a range of mixing methods such as volume control, beatmatching, EQing, effects, cueing, phrasing, and performance flow — with the aim of building real-world DJ skills that can be applied on any setup.

We also want to highlight that many students value the holistic nature of the curriculum, which blends technical skills (beatmatching, transitions, gear setup) with creative insight, career guidance, and industry context from world-class DJs and producers — something frequently mentioned in positive reviews across Trustpilot.

That said, we recognize that every learner has unique goals:

Some are looking for highly technical, gear-specific tutorials,
Others want artistic or industry insight,
And some prefer hands-on classroom-style training.
Our course strives to balance these elements within an online format — but it may not perfectly match every individual’s expectations.

We’re always looking to improve our communication about what’s included, and your feedback helps us refine how we present the course to future students. If you’d like to revisit specific lessons or get help with advanced techniques, our support team and live mentoring sessions are available to assist.

Wishing you the best in your DJ journey and continued growth behind the decks.

PTDJA Team

Reply from Pete Tong DJ Academy

May 22, 2024

Thank you for taking the time to share your experience. We apologize that it did not meet your expectations and appreciate the opportunity to address your concerns.

We are sorry to hear that you felt your experience was not engaging and that you received communications that were not up to our standard. We strive to ensure all our students receive personalized and relevant information, and it's clear we fell short in your case.

Please know that we have taken steps to improve our systems to prevent such occurrences in the future.

We also want to highlight that we have attempted to reach out to you multiple times to discuss your concerns directly and explore possible resolutions. However, we have not received a response.

We are eager to engage with you to understand better how we can make this situation right.

We invite you to contact us at helpdesk@petetong-djacademy.com at your earliest convenience. We are committed to ensuring that all our students have a positive and enriching experience, and we would greatly appreciate the opportunity to discuss how we can better assist you moving forward.

As part of a global community with over 6000 students in 140 countries, we pride ourselves on maintaining a high level of satisfaction among our students. Indeed, as you can see from our reviews, 99.9% are completely satisfied with their experiences.

Thank you again for your feedback. We hope to hear from you soon.