Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more
Company replied
Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more
Company replied
A Peter Best computer offered a quote to renew my car insurance. I replied to the computer accepting the renewal quote. It invited me to pay the premium on line, which I did. Subsequently I received a... See more
Company replied
Company details
Written by the company
Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance
Contact info
Suite 4, Courtyard Offices, Braxted Park Estate, CM8 3GA, Essex, United Kingdom
- 01376 574 4000
- info@classiccarinsurance.co.uk
- peterbestinsurance.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
always good to deal Peter Best all…
always good to deal Peter Best all staff very helpful and know there stuff would highly recommend this company
18 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are so glad to hear that you always have a good experience with us and find our staff helpful and knowledgeable. Thank you for your high recommendation!
Kind Regards,
Chloe
Peter Best Insurance Services.
My experience of this terrible and…
My experience of this terrible and untrustworty company has not been a good one..
I paid for a policy prior to it beginning.
Was contacted to say they wanted to ammend a detail that would bring the price up significantly .
They then charged me £55. to cancel a policy that hadnt even began.
Customer service is unhelpful and robotic.
Didnt even bother to reply to my email regarding the issue and took £55 from my payment.
Shameless practices in my opinion.
Most certainly wouldnt recommend .
Interesting that you only reply when I write a review . Ill say no to your invite to contact your webpage as it was no use last time.
Reference number is... NIPX22PC01
17 June 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the poor service received. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly
Kind regards,
Molly
Peter Best
Reply from Peter Best Insurance Services
Hi,
We're happy to hear that you found the process easy and the price good. Thank you for your positive feedback; it means a lot to us.
Kind Regards,
Chloe
Peter Best Insurance Services.
Customer service is non existent
Customer service is non existent, may offer good prices but if you need help and reach out to them they are very slow to answer and not very good when they do.
Hi Molly, as I was unable to get a reply or speak to a customer advisor, I don't have those details. I waited over 30 minutes for a reply on chat even though there was 0 in the queue ahead of me.
17 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the poor service received. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly
Kind regards,
Molly
Peter Best
Update 23/07/2026-
Hi,
I'm sorry to hear about your experience when trying to contact us via Live Chat and for the delays you encountered as a potential new customer. We understand how frustrating this can be and sincerely apologise for the inconvenience caused.
Please be assured that we are actively working to address these issues as a matter of urgency. Thank you for taking the time to share your feedback, as it helps us identify areas where we can improve our service.
Reply from Peter Best Insurance Services
Hi,
We are delighted to hear that you experienced great service and found our insurance cover to be good, along with a great price. Thank you for your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
very easy to take an account out
very easy and quick to open new insurance account.....excellent price
17 July 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that opening your new insurance account was a quick and easy process, and that you found our pricing excellent. Thank you for your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
Excellent customer service
Excellent customer service. Spoke to Billy Davidson who helped me with all my questions. Totally recommend Peter Best. I use them for my VW campervan. Thanks.
15 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are so happy to hear about your positive experience with us! It's wonderful to know that our team was able to assist you thoroughly with your questions. We truly appreciate your recommendation and your continued trust in our services for your campervan. Thank you for sharing your kind words.
Kind Regards,
Chloe
Peter Best Insurance Services.
Morgan
Morgan. 224 miles last year but still pretty good price - except that the commission virtually matches the premium! Service good
16 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We appreciate your positive feedback on our service! We understand your observation regarding the commission relative to the premium. We are always reviewing our pricing structures.
Kind Regards
Chloe
Peter Best Insurance Services.
great value
7 July 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to share this review with us. We are so pleased to know you are happy with the competitive premiums we have offered.
Kind Regards,
Emily
Peter Best Insurance Brokers
Very easy and a great price
Very easy and a great price . Keep you well informed all the way through everything
7 July 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you found our service easy to use and our prices great. We're also pleased that we kept you well-informed throughout the process. Thank you for your positive feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
I am happy with Peter Best Insurance…Thank you Emily
I am happy with Peter Best Insurance Services as I found it very good price and got what I wanted, although the company I have been first time insured they understand what kind of policy I need for my family as well.
Good price and quality Insurance.
7 July 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you are happy with the price and quality of your insurance. It's wonderful that we were able to understand your family's needs and provide the right policy. Thank you for your positive feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Peter Best Insurance Brokers
Able to talk to local person on the…
Able to talk to local person on the telephone. which gives you a much better customer servic.
6 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear that you appreciated speaking with a person on the telephone. We believe this enhances our customer service experience. Thank you for your kind words!
Kind Regards,
Emily
Peter Best Insurance Brokers
What a rip off company
What a rip off company, found out the hard way that they use a credit broker so if you cancel the policy early you get stung for the remaining balance plus a £75:00 cancelation fee,
WON'T BE USING THEM, READ THE SMALL PRINT PEOPLE
14 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're sorry to hear you're disappointed. We do clearly advise before purchase that a £75 cancellation fee applies, and customers choosing to pay by monthly instalments enter into a separate credit agreement with Premium Credit.
To proceed with cover, customers are required to read and accept both the policy terms and the credit agreement, which explain the cancellation charges and any outstanding balance that may remain payable if the policy is cancelled early.
We appreciate your feedback and understand your frustration, but this information is provided and accepted as part of the purchase process.
Kind regards,
Molly
Peter Best Insurance services
Best price I could get
No other quote came anywhere my renewal price for the cover provided. Fortunately I've not had the need to test the claims service and hope that I don't.
8 July 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that our renewal price met your expectations for the coverage we provide. We appreciate your positive feedback and hope you continue to be satisfied with our service.
Kind Regards,
Emily
Peter Best Insurance Brokers
good experience for insuring my classic…
good experience for insuring my classic car,very competitive renewal price...
8 July 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear you had a good experience insuring your classic car and found our renewal price very competitive. Thank you for your positive feedback!
Kind Regards,
Emily
Peter Best Insurance Brokers
Consistently good value & good service
Consistently good value for my classic car over the last 5 years, and good service both on phone and online when needed: Emily was very helpful in making amendments
14 July 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear about your consistent positive experiences with us over the past five years. It's wonderful to know our service, both over the phone and online, has been helpful, and we appreciate you highlighting our team's efforts.
Kind Regards,
Emma
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you appreciated our attention to detail and received very good service. Thank you for your wonderful feedback.
Kind Regards,
Emily
Peter Best Insurance Brokers
I have insured with Peter Best for 30…
I have insured with Peter Best for 30 years and have always found them to have good customer care and easy to access whenever I've needed to ..
6 July 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that you've had such a positive experience with us over the past 30 years. It's wonderful to know our customer care has consistently met your needs and that we've been easy to reach whenever you've needed us. Thank you for your loyalty and kind words!
Kind Regards,
Emily
Peter Best Insurance Brokers
Reply from Peter Best Insurance Services
Hi,
We're delighted you found our prices competitive and our website easy to navigate. Your positive feedback is greatly appreciated.
Kind Regards,
Emily
Peter Best Insurance Brokers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.