Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more
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Review summary
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Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more
Company replied
5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more
Company replied
A Peter Best computer offered a quote to renew my car insurance. I replied to the computer accepting the renewal quote. It invited me to pay the premium on line, which I did. Subsequently I received a... See more
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Company details
Written by the company
Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance
Contact info
Suite 4, Courtyard Offices, Braxted Park Estate, CM8 3GA, Essex, United Kingdom
- 01376 574 4000
- info@classiccarinsurance.co.uk
- peterbestinsurance.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The gentleman I spoke to was very clear…
The gentleman I spoke to was very clear and precise and helpful.
3 August 2026
Reply from Peter Best Insurance Services
Hi,
We are delighted to hear that you had such a positive experience with our team member. Your kind words are greatly appreciated.
Kind Regards,
Chloe
Peter Best Insurance Services.
Long wait on the telephone to be…
Long wait on the telephone to be connected with an agent.
Service charge rather high I think.
No other issues in relation to my renewal by telephone.
27 July 2026
Reply from Peter Best Insurance Services
Hi,
We appreciate you taking the time to share your feedback. We understand that waiting on the phone can be frustrating, and we are reviewing our service charges to ensure they are fair. We are glad to hear there were no other issues with your renewal.
Kind Regards,
Chloe
Peter Best Insurance Services.
It was easy to do
It was easy to do.
I don’t like having to review a product when it was just purchased and before it has really been used
30 July 2026
Reply from Peter Best Insurance Services
Hi,
We appreciate your feedback and understand your perspective on reviewing products shortly after purchase. We value your input.
Kind Regards,
Chloe
Peter Best Insurance Services.
Chloe has been so helpful and resolved…
Chloe has been so helpful and resolved our problem.
8 August 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are so happy to hear that our team was able to provide you with such helpful assistance and resolve your problem. We appreciate you sharing your positive experience!
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that you found our prices to be very competitive. Thank you for sharing your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that your renewal process was straightforward and easy. Thank you for sharing your positive experience with us!
Kind Regards,
Chloe
Peter Best Insurance Services.
It was really lovely of Peter Best to…
It was really lovely of Peter Best to offer a renewal car insurance for my Toyota Estima much lower than the previous year and also cheaper than all the renewal quotes from the comparison websites. In addition I spoke to them twice over the phone and they really helpful. Massive thank you 😊
30 July 2026
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that we could offer you a renewal car insurance policy that was not only lower than your previous year's premium but also more competitive than other quotes you received. It's wonderful to know that our team was helpful over the phone.
Kind Regards,
Chloe
Peter Best Insurance Services.
Amazing Service from Chloe
Amazing Service from Chloe!
After setting up insurance late last night today I have realised some details were incorrect on my part and after being transferred to Chloe today she has amended what needed to be done and wavered and additional charges.
1st class service!!!
7 August 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are so glad to hear that our team was able to assist you efficiently with your insurance details. It is wonderful to know that we could resolve the issue and provide you with a first-class experience. Thank you for sharing your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
I won't be renewing
£25 admin fee applied even within first 14 days and policy statt date, otherwise its £50 to cancel. Yes it's in the terms and conditions but insurance can be confusing. First time customer but won't be staying. I hope the £25 was worth it.
1 August 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for your feedback. We are sorry to hear that you were unhappy with the cancellation fee applied to your policy.
As an insurance broker, we charge administration fees for the services we provide, including setting up, managing, and cancelling policies. While we appreciate that insurance terms and charges can sometimes be confusing, these fees are clearly outlined during the online purchase journey and within the policy documentation before cover is purchased. These charges cover the costs we incur as a broker when setting up policies on your behalf with insurers and aggregators.
We understand that having a cancellation fee applied, even within the cooling-off period, can be disappointing. However, the £25 charge reflects the administrative work already carried out in arranging and setting up the policy.
We appreciate your comments and are sorry that your experience has left you disappointed. Your feedback is valuable and will be taken on board.
Kind regards,
Molly
Peter Best
Excellent communications and very…
Excellent communications and very helpful customer service member of staff when renewing my agreed value classic car insurance. I have used them for many years
6 August 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are delighted to hear about your positive experience with our team, especially regarding the renewal of your classic car insurance. It's wonderful to know that our communication and customer service were helpful, and we truly appreciate your long-standing loyalty.
Kind Regards,
Chloe
Peter Best Insurance Services.
I feel I’m in safe hands using Peter…
I feel I’m in safe hands using Peter Best insurance.
28 July 2026
Reply from Peter Best Insurance Services
Hi,
We are delighted to know that you feel secure with our insurance. Thank you for your kind words.
Kind Regards,
Chloe
Peter Best Insurance Services.
Good value for money service
31 July 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you found our service to be a good value. Your positive feedback is greatly appreciated.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We're so happy to hear you found our service simple, well-priced, and offering excellent coverage. We truly appreciate your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
I gotta say.👌
I gotta say, Peter Best car insurance have been a real treat for the past few years, with great customer service and unbeatable value. I'm looking forward to insuring with them for the foreseeable future, love these guys. 👍
5 August 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're so happy to hear you've had such a positive experience with our car insurance over the past few years! It's wonderful to know that our customer service and value have met your expectations. We truly appreciate your loyalty and look forward to continuing to insure you for many years to come.
Kind Regards,
Chloe
Peter Best Insurance Services.
I have already cancelled my insurance &…
I have already cancelled my insurance & keep getting reminders to says thanks for choosing us .
28 July 2026
Reply from Peter Best Insurance Services
Hi,
We are sorry for the frustration caused by the communications you received.
Our records show that your policy renewed automatically in line with the agreed terms and our standard renewal process before we received your request to cancel. As a result of that renewal, an automated email was generated thanking you for choosing us.
We appreciate that receiving this message after you had intended to cancel was confusing and may have given the impression that your previous request had not been acted upon.
Since receiving your contact, we have processed the reversal of the renewal as requested and issued confirmation to you. We apologise for any inconvenience caused and thank you for bringing your concerns to our attention.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Kind regards,
Molly
Peter Best Insurance
I would like to thank Chloe for a…
I would like to thank Chloe for a prompt response to my question and to say how polite she was she is a credit to your company.
5 August 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear about your positive experience and that our team member was able to provide such polite and prompt assistance. Thank you for your kind words.
Kind Regards,
Chloe
Peter Best Insurance Services.
Seamless service
27 July 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to leave us a 5-star review, we appreciate it.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear that your experience with us was easy and clear. Thank you for taking the time to share your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
Simple straight forward
Simple straight forward, didn’t speak to anyone , happy with price , thank you
27 July 2026
Reply from Peter Best Insurance Services
Hi,
We're so glad you found our process straightforward and our pricing satisfactory. Thank you for your kind words; we truly appreciate your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
⭐⭐⭐⭐⭐ Excellent Service!
I had a great experience with Peter Best Insurance Services. The staff were friendly, knowledgeable, and took the time to explain all my options. They found me a competitive price and made the whole process simple and stress-free. Their customer service was professional and efficient from start to finish. I would definitely recommend Peter Best Insurance Services to anyone looking for reliable insurance and excellent support. 😊
28 October 2025
Reply from Peter Best Insurance Services
Hi,
We are so pleased to hear about your positive experience with us! It's wonderful to know that our team provided friendly, knowledgeable service and made the process simple and stress-free for you. We truly appreciate your kind words and recommendation. Thank you for choosing us for your insurance needs.
Kind Regards,
Chloe
Peter Best Insurance Services.
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