Peter Barry Surveyors Reviews 739

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and efficiency. Many appreciate the prompt responses and clear communication throughout the process, making interactions pleasant and productive. The thoroughness of the surveys and the detailed reports provided by the surveyors are frequently mentioned as key strengths. However, some customers reported issues with communication, including unreturned calls and slow responses, leading to a feeling of disorganization and lack of transparency. A few reviewers also noted that the survey reports occasionally missed critical issues or were delivered later than expected.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the helpfulness, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Response time

Consumers find response times to be positive, with many praising the quick turnaround of reports and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers praising the prompt, pleasant, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Found Peter Barry via an AI search and couldn't be happier. They provided a very thorough RICS Level 3 survey for my Victorian flat in NW5. Communication was excellent throughout an... See more

Company replied

Rated 5 out of 5 stars

We found Peter Barry Surveyors via an AI search as we needed a party wall surveyor for a rather complex party wall rebuilding issue. Jaynell Mainoo handled our case and we are extremely happy with th... See more

Company replied

Rated 5 out of 5 stars

Our neighbour decided to make a planning application to build a two-story extension with the ground floor facing wall being built on the Party Wall boundary. From our first contact with PBS, through T... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers, and our surveyor, David, was excellent. He had a phone call with us right after doing the inspection, and wrote a very thorough report with lots of photos. We had a few follo... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor
  3. Surveyor

Information provided by various external sources

Peter Barry is a well-established and highly respected multi office practice of Chartered Surveyors covering London and the inner M25 generally. For over 15 years, Peter Barry have been providing Valuations, Residential Surveys, Homebuyer Reports, Leasehold and Enfranchisement Valuations and Party Wall advice, making them continually ranked as the proven practice of choice for its clients. An often difficult and confusing process, is made that much easier and simpler, by the friendly and experienced team who are here to meet your specific needs. .


Contact info

4.8

Excellent

TrustScore 5 out of 5

739 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Level 2 RICS Survey

I was very impressed with the efficiency and professionalism shown by Peter Barry Surveyors when carrying out a Level 2 RICS survey on a property I am looking to purchase.

The report was very thorough and came with a reasonable valuation. I would highly recommend their services.

15 July 2025
Unprompted review
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Reply from Peter Barry Surveyors

We appreciate your recommendation Mr McBride, thank you.

Rated 5 out of 5 stars

Quick, friendly, knowledgeable. Thank you PB!

As a first time buyer who needed a survey, I have to say that every person I emailed with (Finlay, Joanne) was really helpful, friendly and gave me lots of information. It was organised quickly and the report came through in a very reasonable time frame too (5 working days). It was detailed and you can see it was done diligently by someone experienced and thorough (Thanks to Shaun). It was reassuring to also have someone reply quickly and offer help at every stage. Thank you all.

26 June 2025
Unprompted review
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Reply from Peter Barry Surveyors

We appreciate you sharing your experience using Peter Barry Surveyors, and I will certainly share your glowing feedback with the team.

Rated 1 out of 5 stars

Surveyor was great, back office were rude

Surveyor was great.
The back office were rude and didn't reply to emails I spent too much time trying to chase them and wait for calls back.
The comments below from the company are incorrect.

23 June 2025
Unprompted review
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Reply from Peter Barry Surveyors

Dear Ms G,

I am sorry to hear that you were dissatisfied with the service you received. We do take all feedback seriously, and are always looking for way to improve our customer’s experience.

I have listened to the calls between you and 4 members of our team. I did not find any occasions where any of our team were rude to you, and there was no indication of your discontent during these calls. We provided you with a quote within 3 hours of your initial enquiry, and you received confirmation of the date and time of your survey the day after you advised us you wished to go ahead.

Customer satisfaction is important to us so please do contact me if you wish to discuss this further.

Kind regards

Susan Bradford
Administration Manager

Rated 5 out of 5 stars

I was really impressed by the…

I was really impressed by the efficiency of these Surveyors.I used them for Party Wall dealings,and I should like to say that I found Katie and Trina so friendly and knowledgeable in all aspects.

17 June 2025
Unprompted review
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Reply from Peter Barry Surveyors

We are pleased to hear that you were so impressed with the service you received, thank you for your review.

Rated 1 out of 5 stars

Awful bullying service

I requested a breakdown of costs, as I was told the costs seemed unusually high. I wrote a polite letter requesting a breakdown of costs and was met with a patronising email and then a letter threatening court action if I didn't make immediate payment.
**Update** - the response below is quite revealing, containing more information than I received in any of letters for a breakdown of costs. I've since spoken to my surveyor, who agreed their invoice was excessive, being several hundred pounds more than the appointed surveyor. Shocking behaviour.

4 July 2025
Unprompted review
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Reply from Peter Barry Surveyors

Dear Mr Nu,

Our input to your project was acting for your neighbour as party wall surveyor, with our appointment being under statute. As part of the statutory process, we review your proposal drawings and the associated notice documentation. We attended our appointing owner’s property with your surveyor to record the condition. We liaised with your surveyor to discuss and agree the content of a party wall award. We took time to explain the proposals and the party wall process to our appointing owner as matters progressed. The fees due for the professional time input involved in dealing with party wall matters do need to be reasonable. The level of fee due is one of the aspects that was covered by our discussions with your appointed surveyor. The fee in this case is not excessive and reflects the input. As such, it was agreed by your appointed surveyor as being reasonable and included in the award co-signed by them.

Several letters and emails were sent to you, over many weeks regarding our outstanding invoice, as part of our usual credit control procedure.

Kind Regards

Shaun Blake BSc(Hons) MRICS | PETER BARRY SURVEYORS

Rated 5 out of 5 stars

Peter Barry lease renewal report.

Matthew Price from Peter Barry solicitors was expert and efficient in his report for my lease renewal. Trina from the Peter Barry office was efficient, friendly and reliable in setting up the survey.

13 June 2025
Unprompted review
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Reply from Peter Barry Surveyors

We appreciate the feedback, thank you.

Rated 5 out of 5 stars

HIGHLY IMPRESSED WITH PETER BARRY

i was most impressed with the services of this Company, who sent Matthew to survey my house before my neighbour does his extension next week. Matthew was charming and most efficient in everything he did here. Therefore, would highly recommend this Company.

2 July 2025
Unprompted review
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Reply from Peter Barry Surveyors

We appreciate the recommendation, thank you.

Rated 5 out of 5 stars

We have used Peter Barry Surveyors a…

We have used Peter Barry Surveyors a number of times and have found them to be highly professional and knowledgeable. Both Katie and Trina were very helpful and prompt in their responses regarding the party wall matters we had. We would happily recommend Peter Barry Surveyors.

4 July 2025
Unprompted review
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Reply from Peter Barry Surveyors

We appreciate your feedback & recommendation, thank you Mr Ludi.

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from the team. They were able to reduce my premium through negotiations with the freeholder. I would highly recommend this company.

1 July 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank your for your recommendation Carl.

Rated 5 out of 5 stars

The survey was done in a few days after…

The survey was done in a few days after making contact with Peter Barry Survivors. Very pleased with the service

20 June 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for sharing how pleased you were with the service you received.

Rated 5 out of 5 stars

Very happy with our survey and the team

Very happy with our survey and the team throughout the process. James is a very good surveyor and keeps you updated throughout the process. Would recommend their services.

20 June 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for your recommendation Mr Gold. I will certainly share your positive feedback with James.

Rated 5 out of 5 stars

Fantastic service and communication…

Fantastic service and communication from Callum. I was worried that party wall issues would halt our project, but Peter Barry Surveyors work hard at making it a painless experience. I thoroughly recommend and wouldn't hesitate to use again.

19 June 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for your review. I am pleased to hear that you found working with Peter Barry to be smooth and painless, and Callum assisted you in avoiding any delays.

Rated 5 out of 5 stars

We chose Peter Barry Surveyors for party wall advice

We chose Peter Barry Surveyors to give us independent advice regarding a party wall agreement. They were courteous, punctual and knowledgeable and explained the process clearly. We have since asked their advice on another building matter and they have been so helpful. We would happily recommend them.

16 May 2025
Unprompted review
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Reply from Peter Barry Surveyors

We are delighted to hear that you came back to us after your initail positive experience. We also appreciate your recommendation.

Rated 5 out of 5 stars

Peter Barry Surveyors Woodford

I received a prompt response from the team at Peter Barry Surveyors in answer to my questions and concerns for Party Wall Awards. Initially I spoke with Trina, who was very helpful and knowledgeable in answer to my questions and arranging a visit to my property. A site visit was arranged for Katie to carry out the survey, Katie explained the process and gave detailed answers to my questions. soon after this I received the survey report and the party wall award.
I was very happy with the prompt response from Katie and Trina, and I would thoroughly recommend Peter Barry Surveyors

21 May 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for the positive review! We are delighted to hear that you had such a great experience. We’re especially pleased that you had all your questions answered thoroughly, as the Party Wall process can be confusing.

Rated 5 out of 5 stars

Excellent service - Highly recommend

Excellent service and response from everyone. Katie is very knowledgable and has been very thorough and explained everything in language that can be understood. All queries I had were very professionally handled. I would highly recommend.

2 June 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for taking the time to leave us a review! We are so glad to hear that you found the service you received to be excellent.

Rated 5 out of 5 stars

Peter Barry was subcontracted through a…

Peter Barry was subcontracted through a lease extension company we are currently using. They acted in a prompt and timely manner and completed the necessary paperwork speedily, allow the full lease extension process to progress with out delay

22 May 2025
Unprompted review
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Reply from Peter Barry Surveyors

We are pleased to hear you were so satisfied with the service you received.

Rated 5 out of 5 stars

Fast & Reliable service.

Peter Barry Surveyors did my work in a very fast and reliable manner. Their professionalism is in my opinion unmatched. Overall, I am very pleased and will recommend this company to others.

20 May 2025
Unprompted review
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Reply from Peter Barry Surveyors

Thank you for your feedback!

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