Pestie Reviews 

987
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently state that the application process is straightforward, taking very little time while successfully reducing pest populations in and around the home. Many consumers also appreciate the convenience of the home barrier subscription service and the comprehensive treatment kits provided. However, some people mentioned difficulties with the subscription cancellation process and unexpected renewals that occurred without clear notice. Others noted recurring problems with defective spray nozzles that failed to mist properly and inconsistent product performance against stubborn infestations. Additionally, a few individuals experienced frustrating interactions when attempting to resolve support issues through customer service channels.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product effectiveness and reliability. While many consumers praise... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary significantly. Many... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among users. Many... See more

Subscription

Customers consistently note ambiguous experiences with subscription policies, with many feeling misled by... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It was advertised as essentially "we ship when it's time for you to spray". And this was my initial experience. I'd receive a package, and treat my property. Now, they send a big box with several trea... See more

Rated 3 out of 5 stars

Pestie seems to have reduced some of the ant population but had little effect on the fleas. I am wondering if the delay in being able to spray without rain washing it away could be the problem. Does t... See more

Rated 4 out of 5 stars

Good program overall. That's the good part. Now for the challenges. The sprayer quality is suspect at best. I've had 3 so far. Two arrived dead, and the 3rd barely lasts a single application. Also... See more

Rated 5 out of 5 stars

Easy to order, fast shipping. Product seems well designed with clear instructions. I applied Pestie in early fall, so not the biggest ant season but it seems to have diminished my ant problem. I'm loo... See more


Company details

  1. Pest Control Service

Written by the company

Seeing bugs? Not with Pestie. We deliver customized, pro-grade pest control and a full application kit right to your door. And we stand by it's quality with our bug-free guarantee. If you're not satisfied, we'll do whatever it takes to make it right—send special treatments, personalized treatment plans, or a full refund. It's risk-free... unless you're a bug.


Contact info

3.5

Average

TrustScore 3.5 out of 5

987 reviews

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No recent history of asking for reviews

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3.5

All reviews

(987)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

Pestie is an ineffective and dishonest…

Pestie is an ineffective and dishonest company. I canceled my subscription months ago and was led to believe everything was taken care of—only to later be charged again without authorization. They then had the audacity to ask me to return a product I never wanted or agreed to receive. Their cancellation process is intentionally misleading, and their customer service is unhelpful. Stay away from this company.

23 July 2025
Unprompted review
Pestie logo

Reply from Pestie

I'm really sorry if our follow-up text caused any confusion. Our goal is always to confirm account details and gather any final information to ensure everything is handled correctly and completely. That said, we did go ahead and cancel and fully refund your account after our conversation. If there's anything else you need or if you have questions, we're always happy to help!

Rated 2 out of 5 stars

Product isn't the best. Same for Customer Service.

We never really saw any benefits when using the Pestie pest spray. We had the quarterly plan, and it never really stopped any bugs. We switched to ABC pest control and it was literally $5 cheaper to have a professional come out every quarter to spray.

We tried to get a refund on a last shipment the day it shipped out. Nope. They said we need to send it back on our own dime to get a refund. Not horrible, but definitely not the best. Especially since it's a completely online business. Wouldn't recommend.

22 July 2025
Unprompted review
Pestie logo

Reply from Pestie

m so sorry we weren’t the right fit for your home. We do stand by our bug-free guarantee, and sometimes customers just need an extra treatment or a few tips from our licensed pest experts to get things fully under control. That said, we completely understand if you’d rather go a different route.

Regarding the refund, I’m sorry for any frustration there. Since we ship on a set schedule, our policy does require the product to be returned in order to issue a refund once it’s been shipped. And unfortunately it looks like your order already was on it's why when you reached out. If you'd still like to return it, we're happy to process a full refund once it's received.

We truly appreciate you giving us a try, and we wish you all the best with your new service!

Rated 5 out of 5 stars

Not long after I sprayed

Not long after I sprayed, I was finding dead bugs everywhere! Yay! Can't wait for my next shipment!!!

12 June 2025
Unprompted review
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Reply from Pestie

Sorry about the mess! Usually, customers find the most dead bugs after their first treatment. With the next one, you should see far less! Thanks for giving us a try, and we can't wait to hear how it goes with your next treatment 😀

Rated 5 out of 5 stars

Effective and Affordable

I've been using Pestie for about 3 years now. I love them. I've been able to keep roaches away in my LA apt. My landlord does no pest control and when i asked them to send someone, they sent a company that absolutely sucked and didn't help at all. Pestie has helped a TON, plus the customer service is great and easy to access, and friendly (which seems to be hard to find nowadays). They also upgraded their sprayer to one that's automatic and WAY better, and they sent it automatically. My last sprayer battery was dying and I forgot to message them about it but they already took care of it! Big fan

15 July 2025
Unprompted review
Pestie logo

Reply from Pestie

Thank you for the feedback! We're so glad to hear you're loving the new sprayer and that you were able to take matters into your own hands when others didn’t step up.

If you ever need anything, we're always here to help!

Rated 1 out of 5 stars

There seems to be more bugs since using…

There seems to be more bugs since using this, disappointed

7 June 2025
Unprompted review
Pestie logo

Reply from Pestie

We totally understand how frustrating it is to see bugs after your first application. But we stand by our bug-free guarantee and will get you taken care of 💪! Our licensed bug experts have already sent an email with some follow-up questions so we can get you set up with a free re-treatment and customized treatment tips. We are confident we can get your home bug-free with this next application!

Thank you for letting us know

Rated 5 out of 5 stars

100% Better Than the “Pros”

The product works fantastic and the customer service is great! They’ll send you an extra if you’re ever still having issues with remaining bugs.

23 June 2025
Unprompted review
Pestie logo

Reply from Pestie

We stand by our bug-free guarantee and are so glad your home is only home to those you want in it ❤️

Rated 5 out of 5 stars

Bye bye buggies

I must say when I first ordered I wasn’t so sure it was gonna work. I moved into this house three years ago outside had a lot of weeds which we all know bring a lot of bugs inside I would see a lot of those jumping crickets. Spiders had a lot of ants a lot of bugs more than I’ve ever dealt with before so I seen the ad and I tried it a year later a lot of bugs outside, but not many in the house at all hardly see them love this stuff the other day a gentleman came up to me while I was outside watering and he said he was helping the neighbors out a lot of the neighbors are ordering his service for bugs I told him thank you, but Iorder pestie and he said to me it’s one of his biggest competitions. The stuff really works not only are the bugs afraid of it, but the bug exterminators are also.

13 July 2025
Unprompted review
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Reply from Pestie

😀 Thanks for the love, Janine! We love hearing stories like yours! If you ever need us, don't hesitate to text or chat with us. We are always here to help!

Rated 1 out of 5 stars

Didn't work - No support - Hard Cancellation

They market for customized pro-grade bug solutions, a satisfaction guarantee, and a money-back guarantee if not satisfied. Yet after providing them with all the details:
- The product failed to solve the problem.
- The amount wasn't enough for the space.
- The sprayer nozzle broke after a couple of uses.
- You can't simply cancel your subscription from your account, and you have to email and call customer support to cancel!
I contacted their customer support a few days after the first application, and they replied that I must have used the product wrong, or I should give it time!
I found another company for DIY pest control a month later, and the problem was solved only one day of the first application!
The experience was not satisfactory at all.

6 November 2024
Unprompted review
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Reply from Pestie

I am so sorry our solution wasn't the right fit for your pest issues, Mohammad. On average, it can take up to two weeks to see the full results. After that time, our team usually sends a free one, and if you are still seeing bugs, we will honor our bug-free guarantee and issue a refund. We also always send a free sprayer if your breaks, your sprayer gets misplaced, or you think it might not be working properly. Oftentimes, when customers run out of product, we find the nozzle isn't transitioning from stream mode to mist mode. Again, we are always happy to make sure you have the proper equipment so you can treat your home 👍

We have a few customers with your name, so I can not pinpoint exactly what happened, but I would love to make sure you were issued that refund after receiving a free re-treatment. Please send us an email and ask for Jean and reference this review, and I will get you taken care of 👍 Thanks for letting us know of the issues you experienced!

Rated 5 out of 5 stars

Easy to use

Easy to use, easy to clean up. And it works!

1 June 2025
Unprompted review
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Reply from Pestie

Music to our ears! We love hearing we made DIY pest control as simple as possible for our customers 😀

Rated 5 out of 5 stars

Results are more than expected

I applied as instructed and I am so happy to say that I have not seen one ant or spider where I sprayed

I knew that there was supposed to be a delayed reaction but, WOW!!! I was not expecting those results so fast.

Thank you so much for this product!!!!!

15 June 2025
Unprompted review
Pestie logo

Reply from Pestie

So glad you're bug-free, Diana! And you're right, it can take up to two weeks to see the full results, but depending on the bugs and your home, it could be way faster!

Enjoy your bug-free summer!

Rated 5 out of 5 stars

Worked great for ants

Worked great for ants, not so much for spiders. But controled my ant problem well.

23 June 2025
Unprompted review
Pestie logo

Reply from Pestie

While we are so happy we got your ants under control, we would love to send you a free re-treatment for taking those spiders! I am going to request your information here, but just in case, you can always email or text us, and we can get a free re-treatment issued as we stand by our bug-free guarantee 💪

Rated 5 out of 5 stars

Excellant product

Pestie has been a great product, Ive used it for a year now, no bug problem since I started using it and its cheaper than the professional Pest Service I was receiving. I highly recommend this product.

2 May 2025
Unprompted review
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Reply from Pestie

Thanks for leaving us a review, Ted! We are so happy your home is bug-free!

Rated 1 out of 5 stars

Please don’t waste your money it doesn’t work on cockroaches

Trust me it’s the most poor product I’ve ever used in my life their spray solution doesn’t work on cockroaches at all I tried calling them several times in the whole 1 year contract but they said we will send some high intensity spray solution this time but they are not willing to refund at all plus they were so ready to charge me for next year subscription luckily I canceled on Tim please don’t waste your money if you have roaches problem it doesn’t work at all zero effect on roaches on the other hand they keep growing more and more

17 May 2025
Unprompted review
Pestie logo

Reply from Pestie

Hi Jay, I'm so sorry to hear about your experience. My name is Becca, and I’m the Director of Customer Service here at Pestie. I’d really like to look into what happened and make things right for you. In most cases, we're able to issue a refund when customers have worked with our team to try other solutions, and I want to see if that applies here.

I’ve submitted a request for your information so I can pull up your account as your information isn't available publicly. You’re also welcome to email our team directly and ask for me, just mention that we connected here on Trustpilot so I can personally follow up.

Again, I am so sorry this happened. Our policy does state we can issue refunds in the case of the product not working after customers have worked with our team. I look forwared to hearing from you and getting to the bottom of what happened and making this right 👍

Rated 1 out of 5 stars

"Cancel" means cancel...but not to Pestie

I had an issue trying to cancel my subscription. I wrote a very clear email two weeks in advance of the the next shipment. Pestie totally ignored my request to cancel, instead emailed me with an offer for 15 percent off and sent it anyway. When I requested a refund, I was told I could return it but I would be responsible for return shipping which would cost me nearly $20 for a $50 dollar product. I could understand if I had not canceled my subscription in a timely way...that would have been my fault. But to ignore my cancellation email, send unwanted product and then force me to pay return shipping is unacceptable. Be forewarned about this practice if you consider subscribing.

13 May 2025
Unprompted review
Pestie logo

Reply from Pestie

Hi Kristen, I’m so sorry this happened, and you're absolutely right, your order should never have been sent. I was able to locate your account and have issued a full refund. I've also sent a free return label so you can easily send the unwanted order back to us.

Thank you for bringing this to our attention, I was able to speak with the agent that assisted you so it wont happen again to anyone else. Again, I sincerely apologize for the inconvenience, I understand how frustrating that must have been. If there’s anything else you need, I'm here to help!

Rated 5 out of 5 stars

Scorpion killer

If you live in AZ and have scorpions this stuff works! Within a week had 4 turn up dead on the back patio. It’s 1/4 the price of big companies and it’s easy to do in about 20 min.

5 May 2025
Unprompted review
Pestie logo

Reply from Pestie

❤️ We are so glad we could help save you money and keep your home scorpion-free! Those buggers are not to be messed with. Thanks for ordering, and if you ever have a question, don't hesitate to reach out 👍

Rated 5 out of 5 stars

They really stand by their product

They really stand by their product. It was super effective and safe for my cats. I worried about any inside pest spray but this one dried quickly, killed pests, and kept my cats (including a super senior) safe. The spray hose is a bit strong so I would recommend to test it outside to get the hang of it. I ran out of product due to how strong it was and asked to buy a refill. The sent the refill free! It’s so much better than Orkin too in terms of effectiveness and price.

15 April 2025
Unprompted review
Pestie logo

Reply from Pestie

We are so happy you and your cats are living in an ant-free home ❤️

Rated 3 out of 5 stars

I've tried pestie

I've tried pestie. I don't recommend it. I had an ant problem. I told Pestie that ants kept coming even though I sprayed thoroughly inside and outside all over my house. They repsonded, but no solution to my problem. I Gave them another shot thinking I might have applied it wrong; this was my second yearly subscription. I got a better rechargeable sprayer. I applied the pestie chemical the next day I received it for it says to apply it as soon for best results. Ants continued to roam everywhere in my house regardless of being sprayed. It's like if I'm spraying sugar water.

Edit: 26 April 2025 At this moment I increased my star rate due to their customer service and helping me to resolve my issue with the ants. They did send a different pesticide and I received it. I have not seen any ants lately. Time will tell and hope they continue sending the same pesticide that works for me.

8 April 2025
Unprompted review
Pestie logo

Reply from Pestie

Thank you so much for taking the time to share your honest feedback, David. We’re sorry to hear that you didn’t see results with your initial treatment. Dealing with ants can be incredibly frustrating, and we completely understand your disappointment.

I looked at your account and saw that you called us shortly after leaving your review. We're really glad we had the chance to speak with you and send out a complimentary re-treatment using a new product. 👍

We genuinely appreciate you giving us another chance. Our bug-free guarantee is something we take seriously, and we're confident that this next treatment will do the trick. Please don’t hesitate to reach out if you need anything, we’re here to help every step of the way!

Rated 1 out of 5 stars

Deceptive subscription practices

Deceptive subscription practices.
The stuff didn’t even work well. I ended up buying cheap home defense stuff from Walmart that actually kept bugs away.

Plus,
They claimed they sent me a warning that my subscription would auto renew weeks ago, but I didn’t get it. I use my email for work so I’m 100% on top of everything coming in and out. Got an email my order was confirmed this morning though. Immediately wrote back to cancel. Six hours later I got an email confirming it had shipped. Person I chatted with could only partially refund me. Claims they sent a reminder, and that I read it.

Funny that I got the email for the order and the shipment but not to let me know I had subscribed for more than one year.

Also, claimed they didn’t see an email from me asking to cancel 6 hours before the shipment went out. But I had actual receipts to show I did email them.

8 April 2025
Unprompted review
Pestie logo

Reply from Pestie

We are so sorry for any miscommunication, Val. Thank you for sending us your feedback. We do take it seriously and will get to the bottom of what happened and do our best to make it right!

Rated 1 out of 5 stars

No results what so ever

No results what so ever. I ask for a refund but i jave to buy more products to get to a point of just not wanting it. You get an eye dropper worth of chemicals to mix with water for a whole house. Don't do it

15 March 2025
Unprompted review
Pestie logo

Reply from Pestie

We are so sorry you didn't like our product, Kenneth. We send concentrated pro-grade solutions. You are right, we do send a small amount, about 1oz, but that is because a little goes a long way when mixed with water. We stand by our bug-free guarantee and can send free re-treatments with a different product and a customized treatment plan. Again, I am sorry you didn't see results with your first treatment.

As for your refund, we have a few customers with your name, so I cannot look at your account. If you message us and ask for Jean (that's me 👋), I will take care of you.

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