Pestie Reviews 

I have an acct, received quarterly treatments then 1 day I get an email Pestie has put together annual treatments at the cost of $140. Called the company the same day & told them I didn't want it but it already shipped. Waited 4 delivery today, tracking said it was left at "1 of my doors" @ 601pm, I never received it. I was going to return it the next day. 140 chg on my credit card, no product & stuck with trying to get this rectified. When I do Pestie is canceled.

SNOOTY, VIRTUE SIGNALING CUSTOMER SERVICE AGENTS WERE MORE CONCERNED WITH A FOUR LETTER WORD I USED TO DESCRIBE THEIR PRODUCT.

Pestie literally spent two paragraphs to admonish me for using the word sh*t in my complaint ti them.
I sent them a complaint because after using their product, my brown ants were unaffected. I wrote them and told them their product was shit, and they spent their time telling me that they do not allow profanity.

YOUR PRODUCT SUCKS, AND I WILL TELL EVERYONE

This has been one of the worst customer experiences I've had in a very long time. I'm appalled they're still in business, or perhaps this is how they stay in business, through shady cancellation and customer service policies.

I sent a cancellation email in November 2025, which a team member read and responded to. I still have the record. Then, out of nowhere, I received an email today saying my annual subscription had been renewed and an order had been placed. I immediately replied with a copy of my original cancellation email. No response. I sent a follow-up. Still nothing. When I finally reached an agent by phone, she said she "couldn't figure out what happened." I made clear that it didn't matter. I had sent a cancellation email last year, they had acknowledged it, it wasn't processed, and I had been charged for a product I never ordered.

I asked for a refund and cancellation confirmation. She put me on hold, then informed me a return label would be issued but that I wouldn't receive my money back until I returned the product. A product I never ordered, paid for with money they had no authority to take. I asked to speak with a supervisor. None were available, and I was told to leave my information and wait for a callback. I'm still waiting.

My subscription has at least been canceled, but I have not been refunded for money that was wrongfully taken from my account. Their FAQ page offers zero guidance on cancellations and only states to contact customer support, promising a "hassle-free" process. This has been anything but.

Worked great for a few treatments now my house is full of spiders and ants and I’m supposed to give it another week before they will even talk to me to “see if it gets better”

Promises no bugs, but no reply/solutions from customer service. Seems like an "I got your money, bye" scam. Really wanted to love this product/idea.......

I wanted to sign up for only a 3 shipment test last year only for the summer. Can't unsubscribe and now stuck getting shipments and still having to pay. The only way to unsubscribe is send an email and wait for a reply. Their website states that you can cancel on their site, but you can't and this feels like a scam.

They make it impossible to cancel a subscription when you get it. The service otherwise is good.

Using Pestie has been quite good thus far in preventing bugs from getting into the home in the first place - and it's easy to use. However, I will say that Baylee in customer support is what drove me to even write this review at all.

We have been seeing house centipedes around that weren't responding to the treatment we had been doing and Baylee was very kind, got the relevant information, and made the decision to quickly send us another treatment that would be more targeted towards these pests for free! They even sent an email with the specific tips on application for the new treatment to make sure we got it right this time! That type of customer support is honestly something that I find to be quite rare - especially these days when it seems every company is going towards fully AI generated support chats. My interaction with Baylee is specifically what made me decide to continue with another annual subscription. Great service, great product, would recommend.

Product and customer service are awesome. I don't see any bugs and I love that it just gets shipped to me and I don't have to deal with contracts and sales people. Any issue I have the pestie team resolves quickly and effectively. Love, love this company! ❤️💉🪲

I was charged multiple times even though I cancelled my subscription.
I cancelled on March of 2025, and Still got charged in March of 2026, even though I was told on the email that I would not be. You cannot trust them

Poison if used as the ads suggest: This is from the product’s Safety Data Sheet:
PRECAUTIONARY STATEMENTS
HAZARDS TO HUMANS AND DOMESTIC ANIMALS
CAUTION
Harmful if swallowed. Causes moderate eye irritation. Avoid contact with skin, eyes or clothing. Wear protective eyewear (goggles, face shield or
safety glasses with side shields). Wash hands thoroughly with soap and water after handling and before eating, drinking, chewing gum, using tobacco
or using the toilet.
ENVIRONMENTAL HAZARDS
This product is toxic to fish and other aquatic invertebrates. To protect the environment, do not allow pesticide to enter or runoff into storm drains,
drainage ditches, gutters or surface waters. Applying this product in calm weather when rain is not predicted for the next 24 hours will help to ensure
that wind or rain does not blow or wash pesticide off the treatment area. Rinsing application equipment over the treated area will help avoid runoff to
water bodies or drainage system.
Do not discharge effluent containing this product into lakes, streams, ponds, estuaries, oceans, or other waters unless in accordance with the
requirement of a National Pollutant Discharge Elimination System (NPDES) permit and the permitting authority has been notified in writing prior to
discharge. Do not discharge effluent containing this product into sewer systems without previously notifying sewage treatment plant authority. For
guidance, contact your State Water Board or Regional Office of the EPA.
This product is highly toxic to bees and other pollinating insects exposed to direct treatment or residues on blooming crops or weeds. Do not apply this
product or allow it to drift to blooming crops or weeds if bees or other pollinating insects are foraging in the treatment area.
PHYSICAL OR CHEMICAL HAZARDS
Do not use this product in or on electrical equipment due to the possibility of shock hazard.

After seeing this company on Facebook and a few other places on the Internet I decided to give it a try. Normally I call a friend of mine that has an exterminating agency and I have him come and give spray around my home and I don’t generally have problems with bug bugs.

I didn’t see any difference in the situation every once in a while see about similar with centipede but we don’t have a big outbreak insect. I haven’t checked to see if they have anything that you can use on paved surfaces for mosquito yet. Last year in September I canceled my subscription after them sending me numerous deliveries they refused to stop sending the profit then I emailed them and demanded that they cease all future orders.

Yesterday I came home and all my doorstep was a new delivery so I guess they are trying to force their way and debit credit cards which I will contact a bank and have a charge.

It was advertised as essentially "we ship when it's time for you to spray". And this was my initial experience. I'd receive a package, and treat my property. Now, they send a big box with several treatments, so I need to store poison at my house, and set reminders of when to spray it. This is not what I signed up for. Just a way for the company to increase profits while decreasing service.

I’m not overly impressed. We live in the Pacific NW and sugar ants are a problem here in spring. This year is the worst I’ve ever had. Turns out spring is also incredibly rainy. Zero info when they took information about our issues/home did they talk about how dry it needs to be. So we wait for a dry day. We work Monday-Friday so luckily the first dry day is a Saturday. Only the nozzle isn’t working correctly. Won’t spray or mist. It only puts out big fat drops. Thinking we had a defective nozzle we go to get help - they, too, only work Monday - Friday. Most home owners I know are weekend warriors so it seems to me they should have the chat up and running on the weekend.

We’ll see how effective the fat drops are and how it goes whenever they are staffed again. We were sold on the reviews and ease but, overall this has been a frustrating process.

Hands down Pestie has not only the BEST pest control I’ve had since buying my home…… the have the BEST customer service I have ever experienced dealing with a company! I’ve been with Pestie for almost 3 years and I’ve encountered two issues, one was my bag had a hole in it and the second was my application wand did not fit the bag, both issues were resolved immediately through customer service! Thank you Pestie for not only caring about my animals by developing safer pest control and products, making a product that is cost effective and works, and having a customer service team that actually cares! I appreciate this company!

I enrolled in a service offered by Pestie on June 9, 2025, after reviewing their advertising which promotes the company as a DIY pest prevention solution that allows consumers to save money by applying professional-grade pest treatments themselves. The service offers /requires customers to pay in advance for a full year of products ( so they can get a reasonable savings) , with the representation that the service can be canceled at any time.

My experience has been significantly different from what was advertised. Product deliveries were delayed, the treatments were not effective at controlling pests, and the DIY application process proved to be extremely messy and difficult to use as instructed. Based on these issues, I decided to cancel the service.

However, attempting to cancel has been extremely difficult. Pestie does not provide a clear or accessible cancellation option through its website or customer account portal. I have attempted to cancel multiple times through their chat system, phone calls, and email communications. Despite these repeated attempts, Pestie has not processed the cancellation or provided confirmation that my account has been canceled. Because of this lack of response, I have had to notify my financial institution to block any future charges and have begun documenting all communications through email.

The overall experience suggests that Pestie’s marketing representations may be misleading to consumers. While the company advertises that customers can cancel at any time, the actual process appears designed to make cancellation extremely difficult, frustrating, or ineffective. The absence of a clear cancellation mechanism and the company’s failure to respond to repeated cancellation requests raise concerns that consumers may be intentionally prevented from terminating their service despite the company’s stated policies. I submitted this complaint so the Federal Trade Commission can review whether Pestie’s advertising and cancellation practices constitute deceptive or unfair business practices affecting consumers.

They do not give you time to cancel a delivery, and they charge old card information, which is fraud.

I reached out after the product failed to address a roach infestation in my apartment. I requested a small refund so I could hire professional pest control and immediately resolve the issue. That request was denied.

Instead, I was told I must reapply another “booster” treatment myself and continue living with the infestation—with no guarantee it would work—before a refund would even be considered.

While the customer service representative I spoke with was kind, patient, and respectful, management showed no flexibility or understanding. As someone who is already under significant emotional strain after recently losing my father, this response felt incredibly dismissive. Rather than showing understanding or flexibility, the company prioritized policy over basic compassion.

This experience left me feeling unheard and unsupported. While the representative did what he could, management was unwilling to make a reasonable exception that would have allowed me to resolve the problem quickly and move forward.

I would caution others that if the product does not work for you, be prepared to go through additional steps and delays before any refund is even considered—regardless of personal circumstances.

Good morning. I would like to rate this product as not being 100% effective at killing pests as advertised. I bought it because I saw online reviews saying it was effective, but in my case it was not, especially for the type of small cockroaches that the ad claimed it would kill. I requested a refund, and they will only refund the products I did not use, and I also have to pay for the return shipping if I want to get part of my payment back.

Easy to apply. No more bugs.