Yet again Yazzoo have come up trumps
Yet again Yazzoo have come up trumps. So helpful helping us find the right style and type of top, then such a quick turn around. We were all absolutely chuffed to bits with the final product.
9 April 2026
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Company details
Written by the company
Yazzoo Personalised Clothing is one of the UK’s leading suppliers of custom clothing, trusted by schools, universities, businesses, charities and sports clubs nationwide. With over 30 years of experience, we specialise in high-quality personalised garments including hoodies, t-shirts, polo shirts, jackets, tote bags and more. We’re proud to combine modern technology with traditional craftsmanship. Our in-house production team uses a wide range of decoration methods — screen printing, embroidery, vinyl, direct to film (DTF) and direct to garment (DTG) — choosing the best option for each design to guarantee a professional finish. Whether it’s a single name on a sports kit or thousands of items for a large event, every order receives the same care and attention. At Yazzoo, sustainability is central to how we work. We offer eco-friendly ranges including organic cotton, recycled fibres, bamboo fabrics and Fair Trade options. All items are produced to order to reduce waste, and our solar-powered facilities help minimise our environmental impact. Customer service is at the heart of our business. We provide instant online quotes, live previews, free artwork setup for print, and a dedicated sales team ready to help. Bulk discounts are automatically applied at checkout, and fast delivery is available across the UK and internationally. Our reputation is built on reliability, competitive pricing, and long-lasting products that stand up to 50+ washes. Thousands of organisations return to us each year for teamwear, uniforms, merchandise, leavers hoodies and event clothing. Yazzoo Personalised Clothing — trusted by groups big and small to deliver customised clothing that looks great and lasts.
Contact info
24C Conduit Road, WS11 9TJ, Norton Canes, United Kingdom
- 01543 279 059
- sales@yazzoo.co.uk
- personalised.clothing
4.1
Great
12 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Because the orders page is so difficult…and customer service has attitude
Because the orders page is so difficult to use and is not clear in what has been added into the basket against the designs we customised, we had to keep emailing back and forth to sales. They take 24 hours to get back to you and, they get it wrong and so according to their policy, you have to wait another 24 hours to get another response. Didn't want to move our business elsewhere but cannot work with a company that told us that 'we got confused'. We did not! We had it very clear what we wanted to order.
9 April 2026
Unprompted review
Reply from Yazzoo Personalised Clothing
Hi Iain,
I've looked into your order. I can see that if you scroll down to the products section, you can view which designs are applied to which items, so I'm not sure why this isn't working for you? Next to each product there is a designs tab, which is active by default and shows images of each design on each product. If you want to add a new product, simply click on add another product to my order, and when you add the designs you want, choose them from your library to add them to your order page.
Also I can see from the chat transcript, that we repeatedly said that we were currently working on your email sent to us at 14:38 that day, and you seemed to keep getting increasingly angry that we weren't doing that, even though we were? Please read the transcript below. Niamh is explaining that we have a 24 hour reply policy as a maximum, but that we are literally working on your order at the time (10 minutes after it was received by us)
[14:44] V1771888930152440 : so I have to wait until tomorrow now due to your colleague having the order wrong
[14:44] V1771888930152440 : sorry....i'm just very frsutrated
[14:44] Niamh Watkins : as mentioned, my colleague is already currently working on your order from the email received at 14:38. the 24hour policy means we have up to 24 hours to respond during the working week
[14:45] V1771888930152440 : so because he got my request wrong, I have to wait another 24 hours
[14:45] Niamh Watkins : i believe you are getting a tad confused. my colleague is currently working on your order from your email from 14:38 tpday
[14:45] Niamh Watkins : so you will get a response as soon as she has finished working on the order
[14:46] V1771888930152440 : I am not getting confused
[14:46] V1771888930152440 : I requested my quote yesterday and the reply I received has the wrong t-shirts in it
[14:46] V1771888930152440 : your colleague has once again included GD01
[14:47] V1771888930152440 : this is wrong
[14:47] Niamh Watkins : and as stated this is currently being corrected as per your email seny over at 14:38
[14:47] V1771888930152440 : so am I right
[14:47] V1771888930152440 : your mistkae is costing us another day
[14:48] Niamh Watkins : i'm sorry but can you please confirm what you mean by 'so am i right?' your order is currently being worked on
[14:48] Niamh Watkins : we are only human so mistakes can be made, we are now getting the order corrected per your request sent over at 14:38 today
[14:48] Niamh Watkins : we are currently replying well within our 24 hour policy
[14:49] V1771888930152440 : ok, I really don't want to have to do this as I was very happy with the design and the prints but your website and customer service means I am going to take our business elswhere. Even now, the stance is its not us its you
[14:49] V1771888930152440 : not an apology for getting my request wrong
[14:49] V1771888930152440 : I'm simply told I just have to wait
[14:50] Niamh Watkins : i was advising that you order is currently being worked on by our team so i cannot work on an order which someone else is currently working on. so you will get a reply via email once this has been compelted by my colleague
Thanks,
Rob
Excellent Customer Service
We placed an order for Clothing in December 2025.
Excellent, understanding and patient customer service.
Apologies for the misunderstanding.
3 December 2025
Unprompted review
Reply from Yazzoo Personalised Clothing
Hi Robert, Are you sure you have the right company? I have searched your email. There are no orders on our system under that email address?
I have also done a search on Alan Teader on our emails.
And the only thing that has popped up is Alan setting up a shop. There is no mention of any missing items.
I can also see under Alan’s email, and your email there are no orders on our system.
Have you got an order number or an email of who did the order?
So we can then take a deeper look into this for you?
Any further questions, please let us know.
As we would be more than happy to help.
After being let down by another company…
After being let down by another company I found Yazzoo personalised clothing. I submitted my logo which was quickly accepted. Great communication! I had two hoodies and two polo shirts bespoke embroidered. The finished articles were delivered a week earlier than expected. I am totally impressed with the level of service, the quality of the garments and a very competitive price. I will definitely be using this company again. Hands down a winner!!
2 April 2026
Unprompted review
Yazzoo is Top-Tier!
Yazzoo is top-tier! The ordering process for my custom clothing was straightforward, thanks to their helpful team. They handled my specific design concerns professionally, and delivery was on time. I’d definitely order from them again.
12 March 2026
Unprompted review
Excellent quality …
Quite a long wait for this shirt considering I was reordering, also it arrived quite creased. Quality and embroidery were excellent as ever.
13 March 2026
Brilliant Service and Products
Another brilliant experience with Yazzoo! I am coach and use Yazzoo for my branded uniform and athlete kit. With a tight turn around for a large competition that I wanted to debut a new logo I set a specific delivery date, Yazzoo were brilliant and went out of their way to ensure I got the uniform in time. As usual the garments were spot on!
4 March 2026
Have used this company for all our work…
Have used this company for all our work uniform, great selection and customer service.
23 February 2026
High quality hoodies
Very pleased with the quality of the hoodie. Printing was good. What arrived was exactly what I expected. Good comms through the ordering too.
28 November 2025
Unprompted review
Absolutely amazing company
Absolutely amazing company, I canny thank the team enough!
Contacted them in September to arrange the 2026 leaver Hoodies for my sons year, the team were so helpful and helped me set up a shop so parent could individually place order. All due to be delivered today and arrived promptly!
Easy process from day 1 and customer service is the best I've ever experienced!
Amazing quality and exactly as we wanted thank you so much!! I'll will be recommending you to future years and friends!
10 December 2025
Unprompted review
Great beanie hat
Purchased a beanie hat with the logo of my cousins uni.
Came promptly, looks good quality, can’t wait for him to open it! 😌
20 December 2024
Unprompted review
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