J.P.Morgan Personal Investing Reviews 

Lu provided excellent guidance in withdrawing sums from my investments online when the App did not work efficiently.

Stewart was very patient with me and sorted the problem…eventually!
Thank you

Angela was superb 👌

A very quick and efficient response to my request for guidance. Thanks Ellie

Lu was super helpful & informative on the phone when asking about LISA rules! - Also previously when I have called other staff have also been very good in helping .

Lovely Lu ! Really helpful thank you.

Stewart was very helpful on updating me on an authorisation form I had filled and then general advice on the performance of investments in the current situation developing in the Middle East.

I responded to email that was send to me today, Spoken with Stewart and he was very helpful and explain to the company policies and procedures. He went through it with me and was very patient and knowledgeable. Very good experience with consumer service.

Call was picked up quickly and my withdrawal issue dealt with professionally and efficiently. One of my best customer services call centre experiences with Lu.

Great customer service from Ellie- very helpful and able to answer my questions

Got zero in my account yet you still saw it necessary to send me two emails last night about verifying my identity: one at 03:17 and the other at 03:24.

My mum's in hospital at the moment, so thank you for making me think something terrible had happened. I'm glad your nonsense was worth waking me up...

Eejits!

Edit: Yes, they want me to feel supported. They asked for more details from me so they could look into it. Heard nothing. What they really wanted was to try and remove this genuine review...

Lu was really helpful getting my Pension transferred and updated. Great customer service.

Service and communication has been excellent as have their investments. Really, really good!

Great customer service. Spoke to Stuart - responsive, professional, knowledgeable.

Good website and app. ISA seems to be doing ok.
Friendly staff at hand using the online chat facility.

I just spoke to Lu in the customer service team to help me with a query regarding a payment I was trying to make into my pension. She was friendly, professional and so helpful and sorted out my query really quickly. Thank you Lu.

Thank you to the team who were professional and responsive with regards to my employer pension contribution.

I'VE SPOKEN TO ELLIE A COUPLE OF TIMES NOW, AND SHE IS A CREDIT TO YOUR COMPANY. AS OTHER PEOPLE HAVE ALREADY STATED THE STAFF HERE ALL HAVE THE ABILITY TO TAKE [WHAT APPEAR] TO BE SEEMINGLY COMPLEX ISSUES TO THE UNTRAINED EYE, AND WITHIN A FEW MINUTES ARE ABLE TO FULLY RESOLVE MY QUERIES AND PUT MY MIND AT REST.

Claire went above and beyond to solve a problem for me.

I had spelt my name wrong on the account leading to a transfer confusion. 5 mins later and two e-mails Job solved. Can you come work for me please ?

The worst banking experience I ever encountered. I read the reviews and unfortunately most of them are not true and genuine reviews.
I open an investment bank with them. As initial deposit, I was asked to deposit £500.00. It has been more than 10 working days now. Not only the online banking is not fully set-up but the customer service experience is awful. What the customer service on the phone and online chat can do is very limited and most of the time, it takes them ages to get something done.