I ordered an army green sweater for Fathers Day personalized with my daughters name on it and it came with oil stains on both sleeves along with the army green sweater faded on the front and they refu... See more
personalfashion.guru
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See what reviewers are saying
This is not worth your money at all. The “guide” only gives generic stuff such as “dress in a peplum top and throw away T-shirt’s” and “no one should wear ugly shoes!” Come on! It also managed to upgr... See more
Company replied
It's a scam. Same as all other 90% of the victims, I agreed to pay 0,99 USD for the PDF fashion guide based on content blocks, but then with no prior announcement another 83,29€ were withdrawn. The ve... See more
Company replied
Thank you all for you comments !!!!! I’m mad at IG now for almost making me purchase this! I was skeptical when they offer me 50% off after refusing their offer! 13$ for my guide.. originally 27$. Had... See more
Company replied
Poor quality
I ordered an army green sweater for Fathers Day personalized with my daughters name on it and it came with oil stains on both sleeves along with the army green sweater faded on the front and they refused to give me my money back after providing photos. I’m having to throw it away due to the poor quality. Don’t waist your money on this company.
5 June 2025
Unprompted review
Scam they never give access to the actual product
I signed up for this service yet never was able to access the website even once. I was never provided login information and after multiple requests I still never received it. I finally canceled my subscription and requested a refund. They refused the refund. Three weeks later they sent me a supposed link for the website but I had already canceled my subscription and it had expired. I am working on contesting this with my credit card company, this is a fraud company
28 February 2024
Unprompted review
Reply from personalfashion.guru
Dear Andrea,
We sincerely apologize for the negative experience you've encountered with our app and appreciate the feedback you've provided.
Ensuring transparency and clarity in our services is of utmost importance to us, and it was never our intention to mislead any of our valued customers.
To address your concerns regarding subscription cancellation, you have the option to manage your subscription directly through your account settings. Simply navigate to the subscription section, where you'll find the necessary options to initiate the cancellation process. It's important to note that charges are only incurred upon your explicit agreement to the subscription terms and subsequent confirmation.
We are committed to resolving any issues you may have encountered, and we encourage you to reach out to us via email at support@mybeauty.place. Our dedicated customer care team will promptly assist you with any further inquiries or assistance you may require.
In the meantime, rest assured that one of our customer care agents will be in touch with you soon to address your concerns. We strive for your satisfaction and wish you nothing but the best in your future endeavors.
It is absolutely SCAM!!!
It is absolutely SCAM!!!! Please, return my money, I didn’t have the subscription, why you are so rude? 3 times you took my money, and I don’t know about you, i never have your services!!!!😢😢☹️☹️☹️
8 September 2023
Unprompted review
Reply from personalfashion.guru
Dear Octavian-Andrei! We sincerely apologize for any inconvenience you've experienced with the FashonGuru. We understand your frustration. We want to assure you that the charges applied to your account were made with your consent, as our subscription terms and conditions are clearly displayed on the sales screen before any purchase is completed. We take transparency seriously and want to make sure our users are well-informed about the subscription they are signing up for. However, it seems there might be a misunderstanding, and we want to sort things out for you as quickly as possible. Please drop a line to our support team at contact@beautyplan.online and our agents will investigate your case. We hope to hear from you at your earliest convenience!
Scam, PayPal should now be aware
I got an email from PayPal confirming a payment that I did not recognise. I immediately went on PayPal and raised a dispute and within ten minutes had all off my money refunded. I did not sign up for a 99c trial, and I did not authorize edit: I have checked my history and gave never signed up for anything.
25 August 2023
Unprompted review
Reply from personalfashion.guru
Dear Mitch! Thank you for bringing this matter to our attention, we appreciate your feedback. We apologize for any confusion or inconvenience you experienced. We would like to inform you that charges are applied only with the consent of the user. All the information about the Trial period and further subscription is displayed on the sales screen. We would like to take this opportunity and investigate your case. Please contact us at contact@beautyplan.online from the email you used when registering on the platform. We hope to have the opportunity to make things right and improve your experience with our app.
Look these folks up on the internet
Look these folks up on the internet! Hundreds of complaints from everywhere.
They all begin with ‘i signed up for a 99 cent fashion consult and they subscribed me without my knowledge and charged me 39.99 a month…and the subscription didn’t show up. It wasn’t until my debit card refused it and PayPal gave it my credit card that it got flagged for unauthorized activity.
Oh PayPal immediately refunded the charge the bank had flagged BUT NOT the other 2 months charged I missed. I have canceled all cards from PayPal, reported mobaps vpn Lumi to my bank, and berated myself for not seeing this! Actually - I did see it and thought it was a charge for a deodorant I buy online ‘Lumi’.
When you finally figure out who they are and complain, they tell you that after you paid the 99 cents for the fashion consult you were sent an automatic subscription and it must have gone to your junk mail. And by NOT answering that junk mail - you subscribed.
Deceptive practices with intent to defraud.
24 August 2023
Unprompted review
Reply from personalfashion.guru
Dear Kathleen! Thank you for writing a review for us! We are truly sorry to hear about your experience with the Lumi app's trial and subscription process. It was never our intention to mislead or disappoint you! Regarding the trial and subscription process, we make sure to clearly present the Terms and Conditions. The details about charges are depicted on the sales screen before the purchase is made. We strive to be transparent about our pricing structure and the billing process. Users are required to provide their consent before proceeding with any payment. We genuinely value our customers and their feedback. If there is anything we can do for you to correct your unfortunate experience, let us know at contact@beautyplan.online. Our team is standing by 24/7.
IT'S A SCAM NOT TRANSPARENT AT ALL
I unfortunately fell for this scam like many others.
I feel horrible because I usually pay attention to these kind of things on the net but this time I didn't.
Like many I just wanted to get my guide plan and 3 days after I was charged 60 euros, as soon as I saw it I called my bank to inform them of the situation.
I also went to the page and contacted them by email which I received an automatic response that they would contact me as soon as possible.
The thing is their page really lacks transparency.
I'm still waiting for my refund and cancelling my subscription and of course I reported it to the authorities. I really hope this page gets taken down for this.
6 August 2023
Unprompted review
Reply from personalfashion.guru
Dear April! Thank you for leaving us this review. We sincerely apologize for the unfortunate experience you've had and the inconvenience this situation has caused. We understand your frustration and want to address your concerns promptly. It's important to clarify that our charges are applied with the explicit consent of our users during the subscription process. The Terms and Conditions, including subscription details, are prominently displayed on the sales screen before any transaction is completed. Please continue to monitor your email for our response, and feel free to reach out to us again if needed. We value your trust and thank you for bringing this to our attention.
I have been trying to find the website…
I have been trying to find the website to cancel. I have spoken to Amex and they are investigating the situation. Like the others I saw a 99 cents charge, but now I have other charges. I have been searching for a number to call. I emailed and no response. This is a terrible scam. Is someone available to get back to me and cancel this so called subscription in which nothing is received.
14 June 2023
Unprompted review
Reply from personalfashion.guru
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. We are very sorry to hear about this uncommon app experience. Our customer service team is available to help you as we provide email support. The contact is depicted on the website and in the app. Please reach us out at contact@beautyplan.online and our customer care agents will assist you with subscription management. We can't wait to hear from you soon so we can show you how valued you truly are!
Same experience as many others
Same experience as many others - paid £0.99 for a 'guide', never received it, and was then hit with a recurring debit for £40.90/month. I did start dispute proceedings with PayPal for both the initial charge and the fraudulent subscription, and was informed within hours that I would be refunded. Can't Facebook ban these scammers?
11 April 2023
Unprompted review
Reply from personalfashion.guru
Dear Jayne! Thanks for letting us know about your experience. We deeply regret any inconvenience that may have been caused by a misunderstanding. Our sales screen clearly states the trial terms and the list of products you agreed to buy. Moreover, the charges cannot be applied without your confirmation of subscription renewal. Please report this matter to our support team at the contact@beautyplan.online email address. Our customer care agents will take a look at your case and provide a solution. We hope you will give us a chance to correct your negative experience.
GIANT SCAM!
I saw this in FB and apparently paid $.99 to check out this site, then closed the page, never even going to the site. Without signing up for it I started getting debited $44.99 per month for… I don’t even know what! Fortunately, I used PayPal so was able to cancel the subscription from hell, but am still out $45. I feel lucky I caught it.
14 March 2023
Unprompted review
Reply from personalfashion.guru
Dear Valued Customer! We are sorry to hear about the experience you reported in your review. We regret to hear that you didn’t have the best experience. We understand that you may have subscribed in a hurry when you purchased your trial period. However, we also want to point out that the sales screen contains information about trial period terms, a list of products, and further terms of subscription. We have tried to state this as clearly as possible to avoid misunderstandings. But, sadly, these things happen. Have you already gotten in touch with our support team at contact@beautyplan.online? If not, we encourage you to do it at your earliest convenience, so our agents can investigate your case and hopefully provide a solution. Looking forward to hearing from you!
Like many on this site
Like many on this site, my wife went online and innocently ordered a catalog or guide for $.99, and nothing more. Then unauthorized charges began appearing, for the usual $34.99US per month for a supposed VPN, which we did not want and did NOT order. For the company to claim that one has to opt out in order not to subscribe, and that somewhere on the website is some form of relevant disclaimer, is one of the worst forms of fishing or scamming or unscrupulous cheating of customers that somehow manages to escape proper policing by consumer protection and advocate groups. That an unsuspecting customer can be charged for something that is not specifically requested or ordered ought to be criminal.
PayPal is rife with comments and complaints about this company, and it would not surprise me to hear that they have a terrible reputation with Better Business Bureau and such groups.
We have requested a total reversal of all charges and expect the company to comply in good haste.
One final note - in our opinion it shows very bad form for PayPal not to have a mechanism in place, as do all major credit cards, to challenge, investigate and reverse fraudulent charges; or at the very least, people in the company's employ to deal with issues like this on behalf of their customers, whom, we are sure, make them a great deal of money.
12 March 2023
Unprompted review
Reply from personalfashion.guru
Dear Eric! Thank you for your detailed feedback. We deeply regret your and your wife's unfortunate experience and any inconvenience that might have been caused. Our team works hard to make each experience and every impression of our service fantastic. And we're sorry to hear about your wife's misunderstanding during her trial purchase.
Please know that it was never our intention to mislead our customers. When purchasing a trial period, the sales screen indicates the terms of use, product list, and price. It clearly states the duration of the trial and the price after it ends. Besides, if you don't want to continue using the service, you can unsubscribe from your side anytime.
We want to pay your attention that all charges are applied with the customer's permission. The automatic charge can be done only if you have an active subscription.
We always strive to handle any customer's situation or matter. Our support team is available 24/7 and we'd really appreciate it if you could contact us at the contact@beautyplan.online email address, so we can investigate your case. We hope to resolve your situation promptly and hope to hear from you soon!
FASHIONGURU ZENDESK SCAMMERS BILLED ME…
FASHIONGURU ZENDESK SCAMMERS BILLED ME ON PAYPAL 3x THESE ARE CROOKS —REPORT THEM
8 March 2023
Unprompted review
Reply from personalfashion.guru
Dear Valued Customer! Thank you for your review. That sounds very unfortunate. We would like to make things clear. The customers are not billed without their consent. All the information about payment, a list of products and subscriptions is on our sales screen. The decision to purchase or subscribe is always at the customer's discretion. Automatic deduction of funds can be made only if there is an active subscription. You're right to feel disappointed on that matter, so we recommend contacting our support team at the contact@beautyplan.online email address as soon as possible. Our agents will thoroughly review your case and provide you with an appropriate solution.
TOTAL SCAM!
TOTAL SCAM!
First they run a $0.99 charge for access then a couple of days later they run a 49.99 "recurring" charge.
AT NO TIME did they advise they would be doing a recurring charge nor did they say what the charge was for.
Contacting them is a waste of time. I now have 5 different email addresses they use for "help". NONE answer.
2 March 2023
Unprompted review
Reply from personalfashion.guru
Dear Valued Customer! Thank you for your feedback. We are sorry to hear of your disappointment with your experience with our service. Please know that it was never our intention to mislead or disappoint you. Our sales screen contains all information about trial period terms, a list of products and payments. Probably, the email addresses you have are technical addresses of the service through which you paid or some other. These addresses have absolutely no relation to our support team. Please send your request to contact@beautyplan.online and our agents will get back to you promptly. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience. Looking forward to hearing from you!
SCAM ALERT !!
SCAM ALERT !!
You are not providing a service at all and have charged my account 7 times $29.99
There is a clear reason why your website is not active!
22 February 2023
Unprompted review
Reply from personalfashion.guru
Dear Krissel! Thank you for taking the time to write a review. We are sorry to hear about your unfortunate experience. That definitely not what we want our wonderful customers to feel and think about our product. The most important point that we want to highlight is that any charges can be applied only after the customer’s confirmation. We do not charge customers directly. All charges are done through PlayMarket or AppStore. If you didn’t receive guides or services you’ve subscribed for, please contact us at the contact@beautyplan.online email address. Our support team will investigate your situation and provide the appropriate solution. Hope to hear from you at your earliest convenience.
Reply from personalfashion.guru
Dear Valued Customer! Thank you for reaching out! We're sorry to hear you have faced deceptions, but we're definitely not one of them. We would like to note that our sales screen contains all information about trial period terms, a list of products you choose and payment. Moreover, the decision to purchase is always at the customer’s discretion.
Let's have a look at your case in detail together at the contact@beautyplan.online email address. Our agents are standing by 24/7 and ready to help you. Looking forward to hearing from you!
Scam SCAM
Scam SCAM Cant find a way to cancel my subscription and hasn't emailed me back...taking my money no products...
13 January 2023
Unprompted review
Reply from personalfashion.guru
Dear Valued Customer! Thank you for leaving a review for us! We regret to hear that you have such an opinion about our product! To begin with, we would like to note that if you didn’t receive the PDFs back, please check the Spam folder of your email box. Sometimes, our letters can be there. Secondly, you can cancel the subscription by yourself if don’t want to continue using our product in your personal cabinet. If you need any assistance with instructions on how to cancel the subscription, you can contact us anytime at the contact@beautyplan.online email address. We are sorry to know that you didn’t hear back from our team. Our agents reply to each email. Please make sure the email is spelled correctly. It would be much appreciated if you can contact us at your earliest convenience. Have a lovely day!
I have had the same experience as many…
I have had the same experience as many others below. Total scam. I didn’t sign up for anything other than a guide at $.99. I have now been charged a monthly fee is $34.99, for what?? I want my money returned.
25 December 2022
Unprompted review
Reply from personalfashion.guru
Dear Valued Customer! Thank you for taking the time to share this feedback. We are terribly sorry to learn that we have let you down. We want every customer’s experience to be the best possible and work hard to ensure that happens. The sales screen contains information about products, subscriptions, and payments. The decision to purchase is always at the customer’s discretion. It is very important for us to resolve this situation. It would be much appreciated if you contact us at the contact@beautyplan.online email address, so our agents can get additional information from you. Hope to hear from you soon. Cheers!
Scammers!
Scammers!
Money disappears from my card. I don't have any materials, and when I tried to cancel my subscription a message appeared: "We couldn't find an active subscription for this email address.".
Is this a joke? If so, why are they stealing my money?
18 November 2022
Unprompted review
Reply from personalfashion.guru
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. We regret o hear that our product didn't live up to your expectations and you decided to leave us. If you didn't receive paid materials, please check the Spam folder of your email box. Sometimes our letters can be there. Please contact our Support Team at the contact@beautyplan.online email address, so our agents can help you with subscription management. We are always glad to assist! Have a lovely day!
SCAMMERS!!!!
Charged 30.00 for what I don’t know!! What a scam. You can’t even find their website to try to see if they have anything with your info!!! I’ll have to cancel my PayPal account to get the payments to stop!!
9 November 2022
Unprompted review
Reply from personalfashion.guru
Dear Valued Customer! We are sorry to hear about the experience you reported in your review. We do our best to provide our users with all the information they need and to make it as clear and understandable as possible. All the needed information about our service, terms of use, and privacy policy can be found at the website https://beautyplan.online/. Also, we have a support team that can be reached by contacting the contact@beautyplan.online email address. We would like to pay your attention that all charges can be applied only with the customer’s permission. We remain at your disposal for any further assistance! Have a lovely day!
Absolute scammers!
Absolute scammers. The T&C are not shared publicly to be reviewed and they do not provide the copy of them after the fact. Email address contact@smth absolutely does not work. I will be looking to see what are my legal rights here and keep leaving complaints on all websites so this will be fun!
7 November 2022
Unprompted review
Reply from personalfashion.guru
Dear Valued Customer! Thank you for leaving us a review. We are sorry to hear that you are unsatisfied with the app. We do our best to provide our users with all the information they need and to make it as clear and understandable as possible. We would like to pay your attention that the Terms and Conditions are depicted on the website and be reached by clicking on three parallel lines on the right top corner of the page. We regret to know that you didn’t receive proper support from our team. Our support team replies to every email from our customers. Please check the "Spam" folder. Perhaps, our email can be there. Besides that, you may contact us again at the contact@beautyplan.online email address. Hope you choose to reach out to us so that we can investigate this case and hopefully provide a means to take care of you for the inconvenience. Have a lovely day!
Absolute scam!
Absolute scam!! Originally paid 99p for a fashion guidebook and ended up paying 237.99 to a vpn company which I did not authorise! Please be wary of this site. DO NOT USE!!
1 November 2022
Unprompted review
Reply from personalfashion.guru
Dear Valued Customer! Thank you for sharing your feedback. We understand the concern over this.
We want to pay your attention that charges can be applied only after the customer’s confirmation. After 3 days, the trial renews into a monthly subscription, which is the reason for the charges. We would like to pay your attention that the total amount and the list of products that you agreed to buy were indicated before purchasing and the decision to purchase was at your discretion. You can cancel the subscription by yourself if don’t want to continue using our product. In case you need any assistance, do not hesitate to contact us at the contact@beautyplan.online email address. We will be glad to help! Have a lovely day!
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