Sofie who replied to my many emails was skilled, patient, and knowledgable. She helped me cheerfully. I felt great working with her. She made me feel like I am an important client, even though I was m... See more
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See what reviewers are saying
Ordered two items as a birthday gift to forward on. Tracking does not work effectively as it is a Nordic Company (fine) but after a whole month (I am in the UK) I am having to pester customer... See more
I've been ordering jewelry from Perlen for about 4 years. They are always prompt with shipping and their discounted prices are much appreciated. The process to order online is seamless. I'm very pl... See more
Beautiful beads and great service and delivery. My only issue is a small one. I bought three beads, one of which was a separate make to the other two. All three were delivered in a well packaged brown... See more
Company details
Contact info
Åløkke Allé 32, 5100, Odense C
- +45 66114210
- mail@perlenodense.dk
- perlenodense.com
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grateful for lovely shopping experience!
Sofie who replied to my many emails was skilled, patient, and knowledgable. She helped me cheerfully. I felt great working with her. She made me feel like I am an important client, even though I was making a small purchase, and indecisive about it for months. I hope to come into the store when I come again to visit Copenhagen and Fyn this winter. Thank you for a lovely product, large number of and varied products, and a great shopping experience.
Nomination - Skytten 18 kt
Beautiful item 🤗 Lovely customer service and fast delivery 👍The order was packed in nice packaging 🤩 thank you very much 😘
Excellent unrivalled service
Excellent unrivalled service. Very prompt in corresponding and keeping the customer appraised of receipt and delivery of orders. Very helpful in providing information/photos of items, that I requested in the recent past. Always willing to help wherever and whenever possible.
Very fast service from overseas to USA
Very fast service from overseas to USA. Good quality and great prices
Super hurtig levering og god rabat
Super hurtig levering og god rabat! Flotte produkter 👍☺️
Fantastic service
Fantastic service!
Free delivery too.
Omg and they do international deliveries , amazing !
Perlen is Awesome!
Love shopping with Perlen! Very customer friendly, great selection, good sale prices, and lovely packaging! Always a positive experience to shop here! Also, shipping to the USA has recently become much quicker.
I have had the best of service from…
I have had the best of service from Perlen Odense. The company was very prompt in replying to my emails and was very welcoming in facilitating me. William got in touch with me immediately when an item that I had ordered was not available and wanted to know if I had wanted another item instead. All this took place with the greatest efficiency. The order was sent promptly and was according to my expectations. I would definitely recommend doing business with this company. I will be buying more from Perlen in the near future.
I have bought several jewelry items…
I have bought several jewelry items from Perlen. They are very responsive to messages. Items were received promptly and nicely packaged.
Don’t hesitate to buy from this company.
Ordered two items as a birthday gift to…
Ordered two items as a birthday gift to forward on. Tracking does not work effectively as it is a Nordic Company (fine) but after a whole month (I am in the UK) I am having to pester customer services daily as it still hasn’t arrived. No satisfactory answer as yet. This is the first negative review I have left in a long while but I will not be using this company again.
Eleanor
Following on from this review I received an immediate response with a code for a full refund. I have reordered several items and look forward to them arriving.
Thank you.
Eleanor
My purchase at Perlan
I made a purchase at Perlan. Fast and excellent service. In the future I will continue to buy ..

Reply from Perlenodense
all is well
This package went on for over a month. But all is well! All beads are fine. Thank you very much.
I have been buying from Perlen for several years now.
I have been buying from Perlen for several years now and mostly buy Elfbeads and Redbalifrog charms. They are really beautiful and rival several of the more mainstream beads. In fact, some of their beads are much better. Perlen’s service is second to none and any query that I might have is answered promptly, efficiently and in a very friendly manner. I am from Australia.

Reply from Perlenodense
I ordered beads
I ordered beads. They are very friendly and professional. Delivery takes time but ok with me as I understand it comes from another country. The beads are beautiful I had to exchange some the communication was clear and very easy. Will order more from them in the future. Thank you Perlen 💗

Reply from Perlenodense
I love Perlenodense
I love Perlenodense. I always get my Pandora from there! I hope they get more in.
Delivery is very fast , when I track and trace I can see it arrives in my country so quickly , it’s my country that can delay sometimes. But not a problem.
I love them I really do. I can’t find others that ship Pandora internationally. It’s so pleasing to see my deliveries arrive, and with a perlen sweet !!! Thank you 😢
Excellent service
I ordered a pandora charm from them at the end of November. They estimated up to 3 weeks for delivery but it arrived in less than a week. It was beautifully packaged and in perfect condition. I will be using this site again and again in the future.
Good shopping site
Good shopping site
And excellent customer service
MOTHER´S DAY GLASS
I live in Brazil and I received my order within 40 days on average. Very well packaged and protected. A small gift also came: a candy writing Perlen delicious !!!
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