Please check before buying that what appears on line, can actually keep you protected from the elements.
I bought a pergola with glass doors and screens in good faith, pictures online show it with stands the elements. It doesn’t, you can have water ingress, (in the extra info after it happens but don’t discuss at point of sale).
I have spent probably a further three quarters of the amount to my desired effect as the picture looked.
They are ombudsman registered.
Their complaints manager who alledgely was following my case, has not been in touch and was apparently based abroad.
I’m happy for those of who who had a good experience but many was awful, late deliveries, extra costs etc etc etc

Updated to 3 stars as we did eventually get good customer service with Emmett personally taking care of our order. We’re also pleased with the Pergolux itself overall, however we have struggled to make it waterproof, eventually making the holes at the bottom of the legs bigger and filling the bottom with liquid rubber as sealant/flashing wasn’t enough. We also find in heavy rain the gullies get overwhelmed with water splashing from the gullies into the Pergolux. Overall though it’s a fantastic space and it is like having an extra room to our house.

Customer service is absolutely terrible. Ordered the end of April, given a 6-10 day lead time. Zero proactive communication, I eventually chased down the frame that was delivered end of May - even that was terrible. I was told the delivery would be 7.00-9.00, at 10.30 (1.5 hours after the delivery window) I was sent another text advising 7.00-9.00. I eventually got hold of the driver myself and it was delivered 17.30. It wasn’t down to traffic etc, it was never going to be delivered that morning.

I was told at the beginning of May that the glass would be delivered beginning of June. After chasing again I was told yesterday it would not clear customs until the end of July so likely to be August delivery (followed by a smiley face!)!! They are still advertising on their site that it’s in stock.

Now we have it, overall it’s a great product, they really could do with hiring more people in customer service as their popularity undoubtedly grows to help keep customers updated.

Very well made product. So pleased we didn't go for a cheaper/less solid alternatives. There was an issue with the courier company but Pergolux went above and beyond to rectify the issue.

A part has stopped working (remote control receiving unit) so I can't use the Pergola. Customer Support just don't answer phone, chat or emails. I even tried to just buy the part again even though it's under warranty - but the sales team pick up chat straight away! I can't even buy it because only support can send it out!!!!

We have had a great experience from the first contact, quotation, enquirers.
We contacted customer support regarding a missing part, there was no hesitation a new part was posted and we received it next day.
The product is very well made and easy to assemble, we managed to assemble it ourselves and we are in our 70s.
Overall a great experience and a great product

Overall we are happy.

But we had initial issues with delivery - once we ordered our Pergola, two weeks elapsed and no communication other than the initial order confirmation. No answer from submitting an enquiry form, on hold to their customer service number for 30+ minutes before being cut off. Live chat worked however, and delivery was conducted a couple of days later.

Unfortunately we were missing a box on delivery, but this was quickly remedied (again via live chat).

Well, now it’s arrived! We have built it and I have to say we are over the moon with the product, the quality, ease of construction and the glass frameless sliding doors.

Would have been a five star review had it not been for the delivery issues.

Love our new pergola. We bought the S1 with one screen. It is fantastic quality and a classy addition to our home. Very versatile in terms of adjusting dependent on sun/breeze. Ordering, packaging and delivery brilliant. Would definitely recommend.

The PERGOLA is brilliant and great quality.
It took a little longer than 3 hours, two Sundays to be exact however we are very pleased with the results.
Need to be aware of the website promoting the series 3 as we thought that the electronic opening and lighting was on all the models however for all other models and not the standard.

Great premium product paired with good after sales support

Would highly recommend from first order to delivery, easy to install took around 3 hours taking our time to be precise with instructions, looks great

Product quality is good. Although there is a little bit of hiccups due to a missing metal part delivery, the customer support team sorted that out quickly. 5 stars deserved.

Top quality product, easy company to deal with from sales , delivery and customer service. Easy to install with clear instructions. The final product looks fantastic on my patio . A real statement we look forward to some outdoor entertaining this coming summer.

From finding the right size to ordering to receiving to installing and now the final result, I am delighted with Pergolux... Despite creating a totally bespoke installation of my own, the product was flexible enough to achieve what I wanted and it looks truly ace in my garden.. Very satisfied customer.

This is the first time we have used Pergolux . A Real quality product . The S3 screens were easy to install and had a real positive feel to them ... I will definitely be using them again in the future ... Customer service was great also .

Quick delivery, great product. Looks amazing in my garden & exactly what we wanted.

good quality product delivered on schedule,their advice on using Mheaven ltd to erect the pergola was good these lads did an amazing job.very good experience allround
thank you
P Fogarty

Really happy with the quality and service. Glad we had professional installers to do the job it wasn't cheap but they did a fantastic job really pleased.

Quick and easy ordering , quality product made better by the unexpected way we can pay it over 6 months.

I recently ordered a Custom Design Pergolux after researching the market and reviewing similar products. I chose Pergolux because of the quality of the product, option for a custom design and value for money. The sales process and customer service has been excellent and very professional throughout. Even when there was a major issue, which was not the companies responsibility, they resolved the problem quickly and efficiently. I would highly recommend Pergolux.

Terrible communication regarding delays. Ordered on the 16th Feb - spent 8k. I have emailed them several times. The repeated response is “we are waiting to hear from the warehouse”. Then emails asking me to rate their customer support service. And yet still I see their advertisements showing as in stock.
If they just explained the delay and provided a sensible update I wouldn’t be thinking about cancelling the order.