Could not get update on delivery was…
Could not get update on delivery was told zinc primer was in stock and be 2/3 day delivery which became a good week later
15 March 2024
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Company details
Written by the company
UK based supplier of premium powder coating products. We stock a wide range of RAL colours, Metallics, OEM Wheel Shades, Primers & Lacquers.
Contact info
United Kingdom
- performancepowders.co.uk
3.2
Average
12 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Terrible experience with this company
Terrible experience with this company. I ordered nearly a month ago and still haven't got my order. The jobs I needed the powder for have cancelled! I have rang them literally 10 times a day for the last week and they won't answer my call. I've just tried them again as I wrote this and no answer
31 January 2024
Unprompted review
Childish behaviour
Terrible company, asked them to refund my shipping cost because they did not deliver my order with in the specified time frame (48 hour shipping) when they hadn't even dispatched the order yet, they sent me a very Stroppy email being very ppetty and cancelled my order without my consent.
Stear clear of this company they are awful and have no customer service skills what so ever
Update : I would happily attach my subsequent emails to prove they were neither aggressive nor rude, how convenient for your company that I cant
Ohh and my order was placed on the 6th not the 7th, again id prove it But I can't attach jpegs, the fact you would come on here and blatantly lie is appalling
10 December 2023
Unprompted review
Reply from Performance Powders
Hi Luke
Your order, placed Thurs 7th Dec, for 2 single kilo special effect colours.
It is explained in our email that we ask an extra 48 hours to process part-box orders due to the nature of having to decant the amount from a full box and subsequently deep clean the area to avoid contamination. This is an industry standard for small quantities and is expected when ordering.
You left us an email on Sunday 10th Dec, 1 working day following your order, bluntly demanding a refund due to non-delivery.
Your complaint was handled immediately and the decision was made to refund - which we processed in full, immediately, including postage costs. Your subsequent emails have been very aggressive and rude.
Performance powders brilliant
Performance powders brilliant.
Royal mail delivery very poor , ordered online 12th November as of 21st November my package has only reached Cardiff.
12 November 2023
Very good service and very helpful
8 November 2023
Powder was ordered 23-10-23
Powder was ordered 23-10-23. the website states 1-2 days European delivery. 2 weeks later I was still waiting for my powder so I got in contact with them. They told me my order had been overlooked and would sort it straight away. This they did, but my delivery date was another week and a half away.
6 November 2023
Reply from Performance Powders
Hi Stephen
I’m sorry there was a problem on fulfilling your order. As you acknowledge, we did have the items shipped out as soon as you made us aware of the issue. However unfortunately Norway is not one of the European countries we can ship to in 1-2 days. The website has been updated to make this clear and we have subsequently refunded your shipping costs.
Thank you for your order nonetheless and I have no doubt that you will be impressed with the quality of the products when they arrive in due course.
Quality powder
Quality powder
Good customer service
Prompt delivery
However email communication and website messaging could be better
17 October 2023
Really efficient service from Tom at…
Really efficient service from Tom at performance powders.
23 September 2023
Excellent service and delivery
22 September 2023
Great powder at a unbelievable price…
Great powder at a unbelievable price with excellent results
8 September 2023
Unprompted review
Excellent
The service is excellent and the products are high quality, a nice finish. Super fast delivery to Nederland. Thank you
14 September 2023
Unprompted review
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