I purchased a putting mat for my wife and she did not want it. I contacted Perfectpractice on December 31st, 2023 by email and followed up two more times since then. I still have not received a respon... See more
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Product bought as a Christmas gift so can't comment on what it is like yet. Kept up to date with shipping, good communication from seller. Please note this is shipped from China so it does take a whil... See more
Company replied
Ordered a putting mat from them and their site says all orders ship in 1-3 days yet it has been 1 week and I havnt received shipping information. I've messaged twice and get very vague responses that... See more
So I ordered in Nov and since 24th Nov it’s been in transit........ no update or change in this status and clearly won’t be here for Christmas. Very disappointing and despite contact no confirmation o... See more
Company replied
Company details
Written by the company
Perfect Practice manufactures and sells the top products for the modern golfer. Our game changing Perfect Practice putting mats will have you MAKING MORE PUTTS with only a few short minutes of practice!
Contact info
United Kingdom
- support@perfectpractice.golf
- perfectpractice.golf
People also looked at
Got an email today asking how the…
Got an email today asking how the product was? I never received it! It never arrived so had to request a refund
19 May 2021
Unprompted review
Reply from Perfectpractice
Dear Andrew,
we are really sorry that this happened to you.
We really experienced some delays in the last weeks, due to a problem with a container, but it is all solved now and orders are arriving normally.
Sorry for any impression that you had about our company.
Waited 6 weeks for refund
Ordered putting Matt and delivery was quick
Wasn’t suitable and requested refund. Was advised refund was processed on 11th March
Still waiting as now been told processor machine for refunds is not working I find it hard to believe this is still the case. Unhappy customer.
22 April 2021
Unprompted review
Reply from Perfectpractice
Dear Violet,
I'm sorry for this inconvennience.
We're working hard to resolve this asap in an alternative way.
Would you be so kind to send us an e-mail to support@perfectpractice.golf, since I can't find you on my system?
Thanks in advance!
This is an excellent and well made…
This is an excellent and well made piece of practice equipment-stores away so the wife doesn’t nag . I have no ordering though so my worry about it coming from US - my putting mirror arrived within 72 hours!
Bill
19 March 2021
Unprompted review
Reply from Perfectpractice
Hello W. Smith.
Thank you for sharing your opinion with us, certainly, it's very important to us.
If you are located in the UK, your order expects to be delivered between 1 to 5 days after the shipment. Now, we improve our delivery time with our warehouse in the UK. If you are located in the US the delivery time is shorter than the UK. We hope that we helped you and expect that you get your own mat soon.
DO NOT USE!!!
I would have given this company 0 stars if possible. I tried to contact numerous times without success to determine the stays of my order. I have contacted them twice since receiving the item to obtain a returns slip as I ordered this in November and was guaranteed a Christmas delivery; I received this item last week. The customer service is disgraceful.
11 March 2021
Unprompted review
Reply from Perfectpractice
Hello Natasha. Sorry if you had any problem with our company, certainly preserving by the good service, our emails are answered in 24 hours, to ensure total satisfaction for all customers, so, our apologies if it didn't happen with you. About the returns, we are asking all customers that want to return, wait because of the new BREXIT we need to adjustments on documentation. As soon as possible we will take back all these mats.
The worst customer service I have ever…
The worst customer service I have ever experienced. 1 month later and Im still waiting for my putting mat. Excuse after excuse and blaming the courier company. Not really interested, send me my mat! I have asked for a refund four times and they are still not refunding and asking me to wait till they figure out what happened to the lost mat... Rubbish!!!
4 March 2021
Unprompted review
Reply from Perfectpractice
Hello Raman. Our apologies for the delay in delivering your product. Something happened with the courier company because all orders are located in a warehouse in the UK and France, so, all delivery is faster than before when it came from China. We checked here and our team refunded your money. Again, our apologies for that incident.
Excellent customer service
Excellent customer service. Would confidently recommend this company and the products to anyone interested. My husband loves it!
16 February 2021
Unprompted review
Reply from Perfectpractice
Thank you for share your experience Shears. We are very happy to know that our customer service was useful. we hope that your husband enjoys the mat a lot.
Great Product
Great Product, kept well informed on delivery progress, very satisfied
16 February 2021
Unprompted review
Reply from Perfectpractice
Steve your opinion is very important to us. Thank you for that and we are very happy to have you as our customer.
Very satisfied with the product and…
Very satisfied with the product and service we have received. Even when there was a problem they have been responsive and resolved very swiftly. Thank you my husband is very happy.
14 February 2021
Unprompted review
Reply from Perfectpractice
Anna our mission is to guarantee the total satisfaction of our customers and we are very happy to know that you and your husband loved it. Welcome to the perfect practice team.
Great product and great service
Great product and great service. Delivery was quick and a slight issue I had was dealt with quickly and satisfactorily. Would thoroughly recommend both the product and the buying experience
13 February 2021
Unprompted review
Reply from Perfectpractice
Hi Mike, we appreciate your feedback. Certainly we will continue working hard to do the best for our customers.
Excellent service from these guys!!
12 February 2021
Unprompted review
Reply from Perfectpractice
Hi Keith, thank you very much for your feedback. We are very happy to know that you enjoy our service. We hope that you practice a lot. Welcome to the perfect practice team.
Short notice birthday gift !
The company did everything they could to get my husband’s gift here on time and they Succeeded making us all very happy !
11 February 2021
Unprompted review
Reply from Perfectpractice
Hi Delicia. We are very grateful to make many people happy. We always do the best for our customers because our mission is customer first and guarantee total satisfaction.
Brilliant Company to deal with
Brilliant Company to deal with, customer service very good. My product didnt arrive on time but that was due to useless Hermes delivery company
10 February 2021
Unprompted review
Reply from Perfectpractice
Hello Sam,
We are very happy to read it. We always work to improve our customer service. Sorry about any delay, we really had some delays in the past due to the increase in Christmas and Black Friday Sales, however, we are working hard every day to improve more and more.
Really great quality
Really great quality. My partner is over the moon with his putting mat. Highly recommended.
Amy - UK
8 February 2021
Unprompted review
Reply from Perfectpractice
We're happy that your husband liked it, Amy! Thanks for trusting us and welcome to Perfect Practice products!
Excellent quality product which will…
Excellent quality product which will improve your putting stroke. Small issue with delivery as wrong postal address. Not sure if it was courier company or sender. Other than that all good.
5 February 2021
Unprompted review
Reply from Perfectpractice
It's very great to read it, Erkan. Our purpose is to take funny and practice with our mat. Thank you for the feedback about the address issue, certainly, we will investigate to don't the same problem occurred in the future.
May is brilliant customer service could…
May is brilliant customer service could be better but got there in the end.
5 February 2021
Unprompted review
Reply from Perfectpractice
Your opinion is very important to us Joe, thank you for that. Surely we will analyze any fault in our customer service that passed this impression to you and work to improve. We hope that you liked your mat and enjoy it a lot.
Bran and the team at Perfect Practice - excellent Service
Bran and the team at Perfect Practice were brilliant in responding to my concerns. They were efficient, effective and above all polite - with care of the customer in mind. Customer service goes a long way and I am happy to advise anyone considering a purchase from this company to do it with peace of mind. Could not fault service. Many many thanks! B Mistry
5 February 2021
Unprompted review
Reply from Perfectpractice
Hi Bhavna. It's wonderful to read it. Our customer service always guarantees customer satisfaction and we don't have any doubt about this reading your feedback. Remember if you need our support, please, don't hesitate to contact us. We are very happy for joining Perfect Practice products!
Problem solved.
Ordered my practice Mat but it was delayed due to DHL courier in the UK sending to the wrong address. I raised the issue with perfect practice and received and the issue was resolved. Superb service, it's fantastic when companies step up to resolve problems and don't fob you of which happens a lot these days. The mat is great really easy to assemble/disassemble and is built to a high standard. Highly recommend this product and company. Derek.
4 February 2021
Unprompted review
Reply from Perfectpractice
Hello Derek. Thank you to share your experience with us. We always work to offer the best service for our customers. We hope you enjoy it a lot.
Amazing service 😊
Amazing service following delay in China and damage to the parcel. Was immediately sent replacement and now working hard on my putting.
Many Thanks, Brendan
3 February 2021
Unprompted review
Reply from Perfectpractice
Thank you for the feedback, Brendan. Now, the orders are sent from France and our delivery time is faster. Sorry for any problem during transportation, so we are working to improve the delivery.
Initial Problems
My first reaction was dissatisfaction. My original package arrived severely damaged as were the contents. I sent photos to Perfectpractise, who promptly dispatched a new package which arrived shortly and in perfect condition, thanks to an alternative delivery company. I high recommend the putting practice device and the company. All’s well that ends well.
1 February 2021
Unprompted review
Reply from Perfectpractice
Hello Ian, we are very happy to read it. We are always working to do the best for our customers. our mission and values are to guarantee total satisfaction to the customer and we work that. Welcome to the perfect practice team.
Improve your putting a very important part of golf …
Our perfect practice golf mat arrived yesterday afternoon, it took 5 minutes to assemble and I thought it looked very good quality, we have had a great time putting with it. You have to iron out the edges with a steam iron to make it completely flat and your floor has to be flat. Very pleased ⛳️⛳️⛳️
29 January 2021
Unprompted review
Reply from Perfectpractice
Hello Susan. It's very great to know that you liked the mat. We always working to make the customers happy. Thank you for explaining how to flat the mat, certainly, it will help many other customers.
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