It took long to just get the order then even longer to process it. Once it was out for delivery it took another 2 week to get delivered. Then it wasn't the color that I ordered which the sales person... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service levels is a negative. Lack of communication. Not willing to compromise on timelines and reservations. Salesperson Jordache was a nightmare to deal with. Never returned emails or phone calls... See more
Company replied
placed an order on the 25th September, the products showed, delivery would be the following day. 26th September. today it is the 06th October 2025. I did not receive the order, I had to call and can... See more
I order a professional hair dryer and they delivery a wrong hair dryer. I reported it for exchange or refund they said they will check their product. it is 2 weeks now nothing has been done and my ema... See more
Company details
- Online Marketplace
- Beauty Products Wholesaler
- Beauty Supply Store
- Children's Toys Store
- Do-it-Yourself Shop
- Warehouse store
Written by the company
Best online store with convenient products, quick delivery and reasonable prices. In-store shopping, In-store pick-up, Door to door delivery. We offer amazing deals, with a wide variety of products. We are also a Wholesaler to the public. Earn extra income by Dropshipping with perfectdealz.co.za. Delivery turnaround time: Gauteng-1 to 3 working days at R65.00 National- 3 to 5 working days at R99.00 Free shipping for orders over R750.00
Contact info
Delpark House. 2nd Floor, 77, 5th Street, Wynberg, Sandton, 2090, Johannesburg, South Africa
- 011 048 2402
- info@perfectdealz.co.za
- perfectdealz.co.za
2.6
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong product was sent
Wrong product was sent. What I ordered and what I received were 2 different items. Very disappointed with your level of service. Michelle refused to rectify the problem.
16 October 2024
Reply from Perfectdealz
Thank you for your feedback, and we're sorry to hear that you’re disappointed with your recent purchase. Upon reviewing your order, it appears that the product received matches the item selected at checkout. However, we understand that it may not have been exactly what you intended to purchase.
When you reached out to us, we offered an upgrade to the larger product you were looking for, which is a bit more expensive. We’re always happy to assist with exchanges or upgrades, and our team is here to make that process as smooth as possible.
Please let us know if you’d like to proceed with the upgrade or if there's any other way we can assist you. We truly appreciate your understanding and your continued support.
Reply from Perfectdealz
🌟 We're thrilled to hear that you're satisfied with our delivery time. Your feedback means a lot to us, and we look forward to serving you again soon! 🚚😊
Ordering was simple and user friendly…
Ordering was simple and user friendly and delivery was super fast!
30 October 2024
Reply from Perfectdealz
🌟 We're thrilled to hear that you found our ordering process simple and enjoyed our speedy delivery. Your satisfaction is our top priority, and we look forward to serving you again soon! 😊🚚💨
The facial steamer is not working😢💔
25 October 2024
Reply from Perfectdealz
Hi Wandile,
I'm truly sorry to hear that your facial steamer isn't working as expected 😢💔. We want to make sure you have a great experience with our products, so please reach out to us directly at info@perfectdealz.co.za. We'll gladly assist you in resolving this issue or arranging for a replacement.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right!
Reply from Perfectdealz
Thank you so much for the 5-star rating! We're thrilled to hear that our team was friendly and helpful. Providing great service is our priority, and we're glad we could make your experience a positive one. Looking forward to assisting you again! 😊
You have customer ownership keep it up…
You have customer ownership keep it up be blessed
18 October 2024
Reply from Perfectdealz
We truly value our customers and are committed to providing the best service possible. Your support means a lot to us. Be blessed!
Reply from Perfectdealz
We're thrilled to hear that you had a great experience. Our team works hard to provide the best service possible, and your recognition means a lot to us. We look forward to serving you again!
Not Happy
Product not the same as advertised. Never recieved my full order. I feel I have been ripped off.
16 October 2024
Reply from Perfectdealz
We’re truly sorry to hear about your experience. Ensuring that every order meets our quality standards and reaches you as expected is extremely important to us. It’s clear we missed the mark here, and we want to make it right.
Could you please reach out to our sales team directly at sales@perfectdealz.co.za We’ll prioritize looking into your order to ensure you receive what you paid for or provide an appropriate solution. Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Best regards,
Amazing service from the perfect dealz…
Amazing service from the perfect dealz team my order was on time with no issues no delays I am surely going to be making use of perfect dealz more often
18 October 2024
Reply from Perfectdealz
Thank you so much for the fantastic review! We're thrilled to hear that you had an amazing experience with us and that everything went smoothly with your order. It was a pleasure serving you, and we can’t wait to have you shop with Perfect Dealz again soon! 😊
Reply from Perfectdealz
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration, and we’ve already arranged for a replacement device, which is on its way to you.
We genuinely appreciate your patience, and as a gesture of goodwill, we’d like to offer you a discount on your next purchase with us. We hope this shows our commitment to making things right and earning back your trust.
Please let us know if there's anything else we can do to assist you further, and we hope to have the opportunity to serve you again.
Very slow with communication
Very slow with communication, orders have been paid for and placed. 12 days after they only start their proces.
If you dropship, i dont recommend at all. 7 out of 15 orders complete mess
16 October 2024
Reply from Perfectdealz
We sincerely apologize for the slow communication and the delays you’ve experienced with your orders. We understand how frustrating it must be to place and pay for orders, only to have them processed so much later than expected. This is certainly not the standard of service we strive for.
We also regret that your experience with dropshipping has not met your expectations, and we understand how important it is for both you and your clients to receive timely, accurate orders. We are currently reviewing our processes to identify areas where we can improve, both in terms of communication and order fulfillment.
Please provide the details of your orders so we can look into the specific issues and ensure that any remaining problems are resolved as quickly as possible. We truly value your business and are committed to making this right.
Delivery is fast but a lady contacted…
Delivery is fast but a lady contacted me regarding some product that was not in stock and I said you can keep the money untill it is back in stock but please confirm this via email. I did not receive any email. This is not a good reflection on the company. But I love to order from you.
15 October 2024
Reply from Perfectdealz
Thank you so much for your positive rating and continued support! 😊 We're thrilled that you enjoy ordering from us.
We sincerely apologize for the miscommunication regarding your order. It looks like we missed the mark on our promise to send you a confirmation email, and we truly regret any inconvenience this may have caused. To make things right, we’ll be issuing you a refund as the product is still out of stock.
Thank you for your patience and understanding. We’re committed to providing you with a better experience next time!
Took a long time for delivery.
9 October 2024
Still didn't receive my parcel which…
Still didn't receive my parcel which was promised to be delivered on the 10 October
9 October 2024
Reply from Perfectdealz
We sincerely apologize for the delay in the delivery of your parcel, especially since it was promised to arrive by October 10th. We completely understand your frustration and regret that this has not been resolved within the expected timeframe.
Please provide your order number so we can immediately investigate the status of your parcel and work with our courier partners to expedite the delivery. We’ll also ensure that you receive a timely update on the progress.
We truly appreciate your patience and are committed to getting this resolved for you as quickly as possible.
GREAT SERVICE
Shadrack was so efficient and quick to do my order. We will for sure order again
1 October 2024
Wrong toothpaste delivered
Wrong toothpaste delivered, matter reported. No action was taken. Very much disappointed.
30 September 2024
Reply from Perfectdealz
I’m really sorry to hear about the mix-up with your toothpaste and the lack of response, Thank you for accepting our offer as an token of apology, We will ensure your next order will be a successful and fruitful as possible
Quik delivery speedy service I haven't…
Quik delivery speedy service I haven't opened my tent yet but I'm sure it's perfect
30 September 2024
Reply from Perfectdealz
Thanks for the update! I'm glad to hear the delivery was quick. I am certain that the tent will meet your expectations when you do open it! If you have any questions or need assistance once you set it up, feel free to reach out. Enjoy your new tent!
I paid for R1500 for an overnight…
I paid for R1500 for an overnight courier only for my purchase to arrive like a normal delivery & all I got was a mere I’m sorry. As if R1500 is just R1,50. I feel scammed honestly
26 September 2024
Reply from Perfectdealz
I’m really sorry to hear about your experience. It’s completely understandable to feel frustrated after paying R1500 for what should have been an overnight delivery. Your concerns are valid, and I apologize for the inconvenience this has caused you.
I appreciate you bringing this to our attention, and I’ll make sure to pass your feedback along to help improve our service. If there’s anything I can do to assist you further, please let me know. We truly appreciate your understanding and acceptance of our offer as a token of apology. We recognize that we have caused you a significant inconvenience, and we’re sorry for that.
Super cool
Excellent service thumbs up to Vanessa the facebook guru and Jabu the driver i love you guys and you are the best keep it up
4 October 2024
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