Perfect Group Reviews 

314
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and positive attitudes, often going above and beyond expectations to ensure a smooth process. The service provided is frequently described as exceptional, with many highlighting the careful handling of belongings, quick turnaround times, and overall stress-free experience. Reviewers also commend the excellent customer service, noting prompt communication and helpfulness from office staff, which contributes to a seamless user experience. However, some people mentioned issues with damaged furniture and appliances, as well as incorrect installations leading to leaks and further damage to their property. There were also complaints about an incomplete unpacking service despite assurances, and a perceived lack of experience among some crew members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the careful handling and... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent support and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as seamless, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect service today when our furniture was returned by Matt, Nat and Abigail. Lovely people, very professional who showed great respect for us and our property- they went above and beyond and did fa... See more

Rated 5 out of 5 stars

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm s... See more

Rated 5 out of 5 stars

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additiona... See more

Rated 5 out of 5 stars

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


Contact info

4.9

Excellent

TrustScore 5 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(314)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased with the device provided

I’m extremely pleased with the service provided by Perfect Group. I needed to clear our office space on very short notice, and they were incredibly quick and responsive. Within just one day, everything was arranged for them to handle the entire process.

None of my team members were in the UK to oversee the office clearance, yet the Perfect Group team took care of absolutely everything: packing, clearing, relocating, and storing every single item from the office. They also kept me updated throughout the process by sending photos, which gave me great peace of mind.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Peter and his team were excellent

Peter was excellent he immediately put our minds at ease about the removal and storage. Pete and the team were professional and pleasant through the process. We felt reassured that our belongings would be stored and returned in good condition.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect take the stress out of moving!

Moving is stressful, I was short of time and Perfect Group had a slot. Had I been time rich, I probably would have gone with a small local company, rather than a national one as the perception is better service. However, I could not have been more impressed from start to finish with the ‘Perfect’ team. . My contact was Sophie, who constantly assured me that they could handle anything, even specialist items. Will, delivered all the packing materials on the day I signed up. It all seemed too good to be true! I am not going into details but can assure you the moving team, Henry, Lewis, Henri, Stuart & Max were nothing short of incredible! They worked so hard, smiles on their faces and nothing was too much trouble. Thank you all.
The icing on the cake, was incredible value for money…great price, professional service, faultless.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent - I would recommend

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm sure contributed to their very positive attitude. A great experience. They were reassuring and kind, and Peter managed his team to make sure this day ran smoothly. I wouldn't hesitate to recommend them.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Our moving experience was made stress free

Our moving experience was made stress free by Robbie and his team from Welwyn Garden branch. Robbie was a calming influence and made sure everything was packed and moved and unpacked at the other end seamlessly.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Polite, obliging and efficient.

Polite, obliging crew - Haydon, Kane & Liam. Nothing was too much trouble - good communication from Sophie at Perfect Removals.
Fuss free and clear quotation process with James.
Very happy with PR's service - will be using again.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Professional and entertaining

Another professional and well executed engagement. I am so grateful to Peter and Richard making what is quite a stressful time a lot more bearable. Dispute the job turning out much bigger than anticipated, Peter and Richard kept the energy positive and enthusiastic. Its the simplest of things that make the difference. Thank you

16 May 2026
Unprompted review
Rated 5 out of 5 stars

The removal was impeccable

The removal was impeccable. The team on the day was Rob and Chris; they arrived on time, were incredibly professional, packed the furniture with utmost care, and asked about my preferences in every step. I would highly recommend!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had the pleasure of using perfect…

I’ve had the pleasure of using perfect group removal’s twice & both times they have been smooth sailing, stress free and efficient. Billy & Richard specifically. If you can ask for them because they are the best!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

I had to move on a short notice and…

I had to move on a short notice and they did an amazing job, and thanks to Robbie, along with Richard, James and Gemma, they did an amazing job and worked incredibly fast. Really appreciate all the hard work and effort from them, highly recommend!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

What a brilliant, caring company. They really care and look after their customers. My furniture is in storage with them following an insurance claim, and work is nearly finished. The loveliest of ladies, called Cara rings me each week to remind me when I am ready to have my furniture back, she keeps me organised. I recommend Perfect Group from start to finish, they really do care

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Group truly are the perfect

Perfect Group removals assisted us with moving a large amount of items from one flat to a new property as well moving some items to storage. Robbie and his team from the Welwyn depot were extremely helpful and professional. They also exercised patience and were very understanding as there were a large amount of items to be moved and it was very last minute. Not only did they move the items they also acted efficiently and moved items to a storage facility and also to the new premises simultaneously using 2 vans and more people from Robbie’s team came to help which got the job done quickly. It’s not an easy job but Robbie and his team did incredible including Chris, they were very polite and friendly through it all and I would definitely use them again if needed. I would highly recommend using this company they are very trustworthy and deliver everything they promise.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Robbie's 'A Team'!!!

I would just like to say what a pleasure it was to have the 'A Team' from Perfect Group. All of the team were polite, professional and respectful. Robbie, the "A Team' leader, was exceptionally kind, professional, polite, respectful and helpful. He went out of his way at all times to ensure that we felt looked after, in the knowledge that our possessions were being cared for with the utmost care and respect. Robbie also went above and beyond to ensure that everything we wanted removed was removed. Finally, I was struck by the team's attention to detail and how all our items were meticulously packed, right down to the removal and packaging of the cuttlery!!!
We would definitely contact Perfect Group again if we ever needed any removals done again, and I would put in a special request to hav Robbie and his 'A' Team. i
I would recommend Perfect Group without any hesitation to anyone who wants to know their possessions are in the best hands. I would also recommend that they also put in a request to have Robbie and his "A team'.
Thank you Robbie
With best wishes
Andrew.
P.S. Thank you also for your assistance in moving the big Rubber Plant into the outside room.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

It was a seamless experience to move…

It was a seamless experience to move our stuff with Perfect Group - specially with Peter and his team. They were super efficient and planned really well for the day. Got the job in fast turnaround. Would highly recommend.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing removal men !

The removal men made moving so easy for us. They took great care over everything, nothing was a trouble. Polite and friendly too. They worked so hard and non stop all day.

If your moving house I strongly recommend Perfect group *******

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Group Who Were Just Perfect

Perfect Group were amazing moving us out of our water damaged home to a temporary property and moving us back home 10 months later. Jay lead the teams for both moves and he is super efficient, professional, kind and does the job with a smile. Both teams worked really hard and nothing was too much trouble.

30 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look