Peppermill Interiors Reviews 187

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their stylish and durable nature. Many people appreciate the excellent service received, from the helpful and friendly staff to the smooth and efficient delivery process. However, some customers reported issues with damaged products upon arrival, specifically mentioning scratches on stools and problems with screw holes not aligning on chairs. A few other people also felt that the delivery process for larger items could be improved, noting difficulties with unmoving large boxes and pallets.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the promptness, with... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the friendly and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted. Seamless, easy, speedy delivery. Second purchase this month, set of dining chairs, set of barstools, both modern retro style with gun metal legs... gunmetal adds lovely retro/industrial lo... See more

Company replied

Rated 5 out of 5 stars

We love our cafeteria tables and chairs from Peppermill! They are bright, stylish but super hard wearing. This year we bought additional chairs as they were so popular! The delivery is always smooth... See more

Company replied

Rated 5 out of 5 stars

Amazing Showroom with great selection of products and seamless shopping experience! We have been to this showroom multiple times exploring their range and each time found something new! We bought... See more

Company replied

Rated 5 out of 5 stars

Peppermill Interiors were absolutely fantastic from start to finish, the staff there were amazing. Alice went to great lengths to help me find my perfect dining table and had it delivered so smo... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Shop home, bar and restaurant furniture at Peppermill Interiors. Domestic and commercial furniture specialist. Dining furniture, lighting, vintage and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

187 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Wonderfull range great service

Wonderfull range of quality house hold products at good prices. The range of indoor and garden furniture is amazing.
Great customer services, was kept up to date on my furniture coming in.

2 July 2025
Unprompted review
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Reply from Peppermill Interiors

Thank you so much! We are so happy to hear this, and hope to see you again soon!

Rated 5 out of 5 stars

Great customer service

Excellent customer service recently. Also the bar stools I bought a few years from Peppermill are brilliant - friends often comment on them.

23 June 2025
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Reply from Peppermill Interiors

Thank you so much for your review!

Rated 5 out of 5 stars

Excellent Furniture.

We've shopped everywhere in the midlands and glad we came here. Saw some of their tables in our local pub and went to Peppermill. Table was custom made, great finish and arrived relatively quickly. Superb service. Gary Smith (Chesterfield)

30 June 2025
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Reply from Peppermill Interiors

Hi Gary, this is great to hear, thanks so much! We hope you enjoy your table for many years to come!

Rated 5 out of 5 stars

Leather dining chairs & counter stools

Excellent furniture, clearly good build quality. Colour/materials/proportions exactly as shown in photos on the website.

Good communication both before and after purchase. Delivery company polite and efficient.

Recommended.
Christopher Cecconi

27 June 2025
Unprompted review
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Reply from Peppermill Interiors

Hi Christopher, thank you for your feedback! It's great to hear how pleased you were with our products and services, and we hope to see you again soon!

Rated 5 out of 5 stars

We've recently moved into a new house

We've recently moved into a new house. And bought a new dining table with chairs and stools. Come close changing our minds a few times after purchase as they kept coming out with new products! But with the lovely help from the staff with professional interior advise. it gave us reassurance with what we picked! Thank you for being so helpful! Will definitely be coming back to purchase more for our mother in laws new house! Thank you everyone at peppermills 😍

28 June 2025
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Reply from Peppermill Interiors

Thanks so much for your lovely review! We are so thrilled to hear how happy you were with our experience, and we look forward to seeing you again!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I recently had the pleasure of shopping at Peppermill Interiors in Staffordshire, and I must say, it was an exceptional experience from start to finish! We purchased the stunning Jasper Velvet Dining Chair and the Oversized Sheffield Dining Table, and they have truly transformed our dining space.

The moment we walked into the store, we were greeted by a warm and inviting atmosphere, filled with a beautiful selection of high-quality furniture. The staff were incredibly knowledgeable and passionate about their products, guiding us to the perfect pieces for our home renovation.

The Jasper Velvet Dining Chairs are not only exquisitely designed with a luxurious feel, but they also provide amazing comfort. They add a touch of elegance to our dining area that we never knew we needed! And the Oversized Sheffield Dining Table is a showstopper. Its robust design and beautiful finish make it the centerpiece of our dining space, perfect for family gatherings and entertaining friends.

Since incorporating these pieces into our home, we've received countless compliments from visitors. They truly elevate the aesthetic of our renovated dining area!

I highly recommend Peppermill Interiors to anyone looking to enhance their home with quality furniture. Their dedication to customer satisfaction and their remarkable selection of products make them a top-notch choice. Thank you, Peppermill Interiors, for helping us create a beautiful and inviting dining space!

1 March 2025
Unprompted review
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Reply from Peppermill Interiors

Thank you so much for such kind words! We really appreciate your positive feedback, and are thrilled to hear you were happy with our products and services. We hope you love your table and chairs for many years to come!

Rated 5 out of 5 stars

Fantastic Service

Great selection of unusual furniture, friendly staff in shop and very responsive over the email. We bought a lot furniture from there and still having sneaky pick on website what's new.

9 June 2025
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Reply from Peppermill Interiors

Thank you for your feedback! This is great to hear and we will definitely pass it on to our team. We hope to see you again soon!

Rated 5 out of 5 stars

Delivery was on time and the guys who…

Delivery was on time and the guys who delivered were polite and professional.
All of the wrapping was removed for me and took away.
My table and chairs were sturdy, well made and exactly what I ordered.
Cannot fault this company at all.
Beautiful well made furniture at reasonable prices for the quality and workmanship.
Very pleased, thanks guys.

20 June 2025
Unprompted review
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Reply from Peppermill Interiors

Hi Barbara, this is so great to hear, thank you for your positive feedback. We hope you love your new furniture for many years to come!

Rated 1 out of 5 stars

Buyer beware

Buyer beware. I wish I saw the negative reviews before purchasing with Peppermill Interiors.

I purchased my dining table for £1,720 in July 2024, less than a year later I noticed the table was already showing cracks. I contacted the company to inform them of my issues as the table is still under warranty.

I confirmed with them that the table is not in a conservatory/orangery and we did not have underfloor heating. They clearly acknowledged with me that this situation should not be occurring and their email clearly states “While natural wood can react to extreme heat, it is highly unusual for this kind of movement to occur simply due to warmer summer temperatures. This should not be happening.”. I requested a return for refund as it is under warranty.

Disappointingly, their following email was shockingly change of tone, they now claim that the tabletop splitting, cracks appearing and joints separating is a ‘natural and expected occurrence’. I had already explained that I have herringbone flooring as well as multiple wood furniture in the same room with the table and I had no issues with any wood items for many years, yet their table within a year has started cracking.

How they can twist things around to say that this is normal is beyond me, this table is now not usable because any food/liquid could soak into these cracks and worsen the issue.

As they refused a refund, I asked for an exchange. They then refused this despite my product being under warranty. They’ve failed to offer any kind of resolution or even good will, despite this being under warranty. If this is a natural occurrence, why don’t they offer an exchange and take back their natural wood cracked splitting table.

I have purchased from many high end furniture companies and I am shocked at their response, which falls short of any reasonable standards. If you market yourself as a high end furniture store, then provide the right service promised. If a product is clearly under warranty, and you acknowledged the issue should not happen, provide the refund/exchange applicable!

Worth nothing as well that their tables don’t come ready to use as the weathered oak staining wipes straight off, so you have pay them extra to put Osmo oil on or do it yourself.

I’ve now wasted over £1,720 on a table in just less than a year. Deeply disappointedly as it is not a small amount of money for us to save up. Peppermill Interiors, I hope karma finds you well.

26 June 2025
Unprompted review
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Reply from Peppermill Interiors

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that you are not satisfied with your table and experience with us. We strive to ensure that our customers have the best possible experience with our furniture.
As indicated in our product listings on the website, a selection of our table range is crafted from natural wood. Unfortunately, this means they can expand and move over time due to changes in temperature and humidity. These natural characteristics, such as cracks and grooves, gives the table its character, but it is also something that, as per our terms and conditions, is not covered under our warranty. We also do provide the option of an additional oil protection service designed to enhance the durability of your table against spills—an offering that many other natural wood table retailers do not offer. We are disappointed to hear that this did not meet your satisfaction.

Rated 5 out of 5 stars

Amazing from start to finish …

Cant put into words how much i love them
Great staff
Great service
100% will buy again
Massive thank you

11 June 2025
Unprompted review
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Reply from Peppermill Interiors

Hi Audrey, thank you so much for your lovely review! We are thrilled to hear how happy you are with our team and services, and we hope you love your items for many years to come!

Rated 5 out of 5 stars

Beautiful leather dining chairs

I purchased the Amelia leather dining chair after a lengthy search online for real leather chairs that suited my kitchen. After negotiating the delivery charge (which was excessive), I placed the order and the chairs arrived within days.
I was delighted to see that they were fully assembled and well packaged. The chairs are beautiful, well made and have exceeded my expectations, especially for the price. I would highly recommend this company, even though the delivery charges were expensive!

22 May 2025
Unprompted review
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Reply from Peppermill Interiors

Hi there, thank you so much for your review! We are pleased to hear how happy you are with your Amelia Dining Chairs and we hope you love them for many years to come!

Rated 5 out of 5 stars

Excellent customer service, good value chairs

I had an excellent experience with this company when purchasing a set of Luxor Wood and Metal Stacking Chairs. They answered my initial questions and helped me place a pre order. The items were delivered promptly and when two of the chairs were faulty they swiftly arranged for replacements to be sent. They are well made chairs at a good price.

16 December 2024
Unprompted review
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Reply from Peppermill Interiors

Thank you for taking the time to share your positive experience! It's wonderful to know you are pleased with your chairs and that our team were able to assist you effectively. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Fabulous chairs and the service was…

Fabulous chairs and the service was excellent. I would thoroughly recommend Peppermill Interiors.

6 February 2025
Unprompted review
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Reply from Peppermill Interiors

Hi there, thank you so much for your lovely review! We are so pleased to hear you're happy with our products and services, and we hope to see you again soon!

Rated 5 out of 5 stars

Fantastic service the table is…

Fantastic service the table is absolutely stunning, this was made specially as the range has been discontinued the result far exceeds our expectations, the delivery team assembled the table and left the house spotless. I cannot thank everyone enough.

22 January 2025
Unprompted review
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Reply from Peppermill Interiors

Hi Darren, thank you so much! We are so happy to hear that you are pleased with our service and products. We hope you love your table for many years to come, and hope to see you again soon!

Rated 5 out of 5 stars

Leather Bar Stools

We have just received 4 Jenson Distressed Leather Bar Stools. The quality and service was 2nd to none. We love the stools, they are so comfy and can't wait for our breakfast bar to arrive so we can use them. Thakyou for your great service and product.

10 December 2024
Unprompted review
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Reply from Peppermill Interiors

Hi Ian, thank you so much for your positive review! We are so pleased to hear that you love your new bar stools, and were happy with our service. We hope to see you again soon!

Rated 5 out of 5 stars

Great service Great item and the all…

Great service Great item and the all important good communications regarding delivery
I would recommend this company

22 November 2024
Unprompted review
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Reply from Peppermill Interiors

Hi Jonathan, thank you for your review! We are pleased to hear that you were happy with our services and would recommend us. We hope to see you again soon!

Rated 5 out of 5 stars

Lovely product & great customer service.

Have 8 dining chairs and 2 bar stools from Peppermill over recent years. They look gorgeous and are comfortable. Recently some of the screws kept coming out of the back of some of the chairs and it seemed like the thread was broken when I tried to put them back in. I contacted customer services, Isobel spoke to their workshop and they sent out a solution for me within 2 days! Brilliant customer service, beautiful products of good quality and great price.

7 November 2024
Unprompted review
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Reply from Peppermill Interiors

Hi Angela, thank you so much for your positive review! We are so glad to hear that you were happy with our customer service, and hope you love your furniture for many more years!

Rated 5 out of 5 stars

Ordered 2 sheepskin chairs from…

Ordered 2 sheepskin chairs from Peppermill interiors they were so fabulous had to order 2 more! From start to finish the company was so helpful. First 2 chairs arrived on a pallet which was not what I wanted being in a 2nd floor apartment but when I wanted another 2 they said no problem we can send them by courier which they did - the couriers were super helpful carried them up to my apartment. I wouldn’t hesitate in recommending this company.

5 November 2024
Unprompted review
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Reply from Peppermill Interiors

Hi there, thank you so much for your positive review. We are so happy to hear that you love your new chairs, and were satisfied with our service. We hope to see you again soon!

Rated 5 out of 5 stars

Lovely products and great customer services

I was really impressed with this company. Purchased four bar stools (only company where we could find the ones we wanted). They were actually in stock so they’re not operating as a middle-man and keeping customers waiting a long time like many other companies do. We were going on holiday so I emailed customer services and they replied straight away saying they’d hold the order back until we were home. First Monday after we got back, the chairs arrived. Great products and customer services.

4 November 2024
Unprompted review
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Reply from Peppermill Interiors

Hi there, thank you so much for your lovely review! We are so glad to hear you are happy with our service and products, and we hope you love your new stools for many years to come!😊

Rated 5 out of 5 stars

Fantastic company very well priced well…

Fantastic company very well priced well made furniture where you can look at the website and see everything in the shop and also actually pick things up from the shop which is very unusual these days. The showroom was outstanding with so much choice and the staff were all very friendly without being pushy.

23 September 2024
Unprompted review
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Reply from Peppermill Interiors

Hi Sophie, thank you so much for your fantastic review! We are so pleased to hear you were happy with your experience and we hope to see you again soon!

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