Pepperfry Reviews 473

Sir I received my order in damage condition, I have intinated refund on 5th may.24 . & 2 time mail also sent in customer support but no response 😔
My order no : 309633764

they dont make anything they allow low class beggar companies to sell on pepperfry so people looking for roadside products can buy from here

Worst kind of service. We have just purchased a coffee table from them and there are scratches. We have been trying to contact them but they are ignoring us

Worst Brand to shop furniture from
I bought an office chair 2 months Ago , whose shockers are damaged and not working properly . On filing the complaint first they said it would be replaced 100% but later they are not agreeing to replace the product. On talking to the customer support they are now saying that the replacement is not applicable and neither they are providing any support for repair. Worst decesion to shop any kind of furniture the support agents are so rude and aren’t ready to listen anything or any kind of complaint
These people just keep the customers in dark and promise everything fake just to grab the customer
This company is a trap . Please do not buy anything from them to save your money
It’s better to switch to local vendors atleast they listen to complaint and resolve it unlike this fake brand
Fake brand fake staff fake service

Worst brand amongst all other furniture brands. Lack of customer support, pathetic delivery agents, utter stupid carpenters. This was the first and last order with you ***, for simple asking for a return on something that's incorrect to bring told there is no policy as such. Shopping with y'all has been nothing but hell and i can guarantee you my business with you guys is permanently done. So screw y'all.

No way to track your products. They have a button on the site that says, "Track your product" but it just gives you order information. You keep getting SMS that your product is getting delayed but you can't actually track where it is or why it is getting delayed. and the customer service is good for just apologizing. I don't want to blame customer service for this. Whoever is running the show has to be held accountable

All electronic items stock are old and higher rate compare to market price. I tried to return item but they refuse to accept it within return time period return. worst company ever seen.

I am utterly disappointed with Pepperfry.com and their horrendous customer service. After spending a fortune on a mattress, it started sagging within a year. When I tried to return it, they flat out refused to honor the return policy. leaving me stuck with a lumpy, uncomfortable bed. Save yourself the headache and steer clear of this company. They clearly prioritize profit over customer satisfaction. Shop elsewhere. They don't deserve a single penny of your hard-earned money.

I ordered a product from pepperfry firt time , but their services are worst, customer care is un supportive, their courier service e-kart is one of the worst courier in India. customer care doesn't provide any solution and i had a very bad experience with product I ordered, didn't received it yet even after 8 days.

Bad product and service as well. Found big crack on wood with in one month. Don’t go with pepperfry, even local carpeters are more competent that them
Recently I purchased jhula (swing bench) from Pepperfry, Neeladri Road, E City, Bangalore. While purchasing, surprised to see that we need to put our login credential on their device for making payments. This is too riskly.
Anyways, my point is different.
1. With in one month, found big crack at Jhula bench. When approached them, they refused replacement saying no warranty on this product.
2. Accessories for fitment of Jhula were not matching with Jhula. Pepperfry refused to do installation as it was self-assemble category. I had to call carpenter and do it my doing few carpentry work
3. Few products at pepperfry are not under threir own brand. They have tie-up with few local substandard brand and unfortunately my product fall into tie-up local brand. In such case, you are gone. I don’t know what criteria they follow to select such third party?

Gave faulty product assembled in hurry broke one side loose
And then refused to return for over a month and afterwards no one came to pick it up over 50k sofa

The delivery timeline and current support is pathetic

Title: Disappointing Experience with Pepperfry App: Unprofessional Service and Inflexible Policies

I recently made a purchase through the Pepperfry app, hoping to find the perfect product. Unfortunately, my experience turned out to be quite disappointing. Within an hour of placing the order, I realized it wasn't what I wanted and attempted to cancel it promptly. To my dismay, I discovered that cancellation incurred a 2.5% deduction, which seemed unreasonable given the short timeframe.

My interaction with the customer care representative, Deepti, was equally disheartening. Deepti appeared unprofessional and showed little interest in resolving my issue. Her lack of concern only exacerbated my frustration, leaving me feeling unheard and dissatisfied with the service provided.

Ultimately, my attempt to cancel the order turned into a regrettable waste of money. The inflexibility of their cancellation policy, combined with poor customer service, left me with a bitter taste in my mouth. As a customer, I expected better support and flexibility, especially in situations where an order is canceled promptly. This experience has certainly diminished my confidence in using the Pepperfry app for future purchases.

I have been complaining about theinbelievably inferior quality of the sofa since last 11 months Numerous phone calls from them only promising immediate replacement We husband and wife both have severe back pain on using the sofa I have lost any hope now I wonder if I should seek other avenues like consumer court now as this company should not be allowed to trade like this any morPlease do not use this company

I have brought 3 fancy lights hanging from PEPPERFRY and they have delivered only 2. When asked they say they have proofs that 3 were packed. So frustrating. Have sent many mails along with pictures and videos of the unboxing the package and had plenty of conversations with the team. Apart from a sad annoying "SORRY" they have nothing else to say or do. Never thought a well-established company to have such bad service. Keep up the good work. Soon you'll lose the market.

Pepperfry just loots you. They have inexperienced unprofessional designers

It is the worst site don’t sho anything from them we bought a bed and mattress bed was broken they are saying that it is a manufacturing defect mattress is also torn from the stitches which they are refusing to take the customer executive are very bad there is no direct no we have to wait for their stupid answers they are cheaters don’t buy anything from them Amazon and flip kart are too much better these people are cheaters

Past 70 and with an open heart surgery behind, i was advised to use a very soft mattress to lie down so that it would do good to my ailing heart.
Researching for the same, misled by an advertisement of Pepperfry that they have a mattress titled Bouncy, I ordered for the same under the mistaken impression that Bouncy would be a soft one. Delivered ahead of the promised date, on opening the package and examining the same I found rather contrary to the ad, that it was very hard and not bouncy at all. When spread out the three pieces folded together were not even and flat, with significant gaps in between. Lying on it even for a couple of hours would give a back ache for sure. Appealing to them through mail to take back the product and return the money paid, seems to have fallen on deaf ears. I get a stock reply that this is not a returnable item.
It looks like I am now saddled with a useless product and the money I paid has gone up in smoke. I am forced to write this review so that if someone is looking for a soft product, then this is not the one.

This is a very genuine review. Please Don’t buy any furniture from them. Their products are substandard and their after sales service is really really miserable !!! Please avoid Pepperfry at all costs.

It has been more than 15-20 days now I have complained to pepperfry about the inferior quality of sofa received.sofa does not have the required amount of cushion filed in it and the wooden structure in the sofa is easily felt to body when resting on it.this sofa is not of the required standard quality.i have already complaint about this to company multiple times now along with the photo & video.but company service representative is not moving ahead with the solution point of view but just kept asking for phota and video always. The issue is stuck here only and no movement ahead.i am being looted by pepperfry with approx 15k substandard sofa received. I want refund and do not want to buy any product from pepperfry again and will not recommend anyone to pepperfry in future.